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Management Service Representative

Location:
United States
Posted:
October 13, 2015

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Resume:

Alfie L. Tucker, Sr.

*** ****** ***** • Chattanooga, TN 37421 • 423-***-**** • acr2rm@r.postjobfree.com

OBJECTIVE

To obtain a challenging and rewarding position with significant growth potential.

EMPLOYMENT HISTORY

Social Service Deliver Worker II 07/2007- Present

City of Chattanooga Department of Human Services Chattanooga, TN

Counsel and aid individuals and families requiring assistance of social service agency

Interview clients with problems, such as personal and family adjustments, finances, employment, food, clothing, housing, physical and mental impairments to determine nature of problem

Aid clients to mobilize inner capacities and environmental resources to improve social functioning; Refer clients to community resources and other organizations

Counsel clients individually, in family and other small groups regarding needs planning

Help clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems and their part in creating them

Determine eligibility for financial assistance

Mediate issues between client & landlord and others to maintain stability of household

Night Auditor (Part Time) 08/2012- Present

Staybridge Suites Downtown Chattanooga, TN

To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift. Balance and audit for accuracy

Transmit credit card batches.

To produce accurate and timely reports and correctly handle all cash transactions

To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.

To follow all specified procedures to reconcile cashier's reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.

Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.

Complete and transmit daily management and accounting reports and supporting documents.

Act as hotel system liaison during night hours.

Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.

Team Leader/Case Manger IV /Case Manager II 11/2000- 05/2008

Tennessee Department of Children’s Services Chattanooga, TN

Successfully managed a team responding to 28 counties

Performed follow-ups to determine quantity and quality of service provided to clients and status of their case

Executed daily operations and management of team for special investigations

Trained school systems and other state personnel in protocols for reporting abuse

Spearheaded efforts to unify special investigations teams statewide

Specialized in providing, monitoring and evaluating services provided to children who age out of the system on aftercare

Researched and recommended closure of foster homes, improvements in facilities and treatment of clients

Counseled children, parents, guardians, foster parents, and institution staff, concerning adjustment to foster home situation, plans for child care, interactional behavior modifications needed, and rehabilitation

EDUCATION

Doctor of Business Administration

Walden University Degree expected 2015

Concentration: Leadership Minneapolis, MN

Master of Business Administration 04/2009

American InterContinental University Hoffman Estates, IL

Concentration: Organizational Psychology and Development

Bachelor of Science 05/1998

Covenant College Lookout Mountain, GA

Concentration: Organizational Management

ADDITIONAL TRAINING

Collaborative Approach to Problem Solving – PDRS 12/2010

Alternative Dispute Resolution- PDRS 12/2009

Forensic Interviewer - National Children's Advocacy Center 08/2006

Advanced Investigative Technique - DCS- Office of Inspector General 10/2005

Advanced Interview & Interrogation Techniques - Wicklander- Zulawski 10/2005

LICENSURE and CERTIFICATION

Tennessee Supreme Court -Rule 31 Listed General Civil Mediator 02/2010

Case Management Certification - Tennessee Correction Academy 03/2000

Tennessee Notary Public

MEMBERSHIPS and AFFILIATIONS

Member- Chattanooga College Program Advisory Committee Since 2011

Associate Member- American Bar Association- Mediation Section Since 2011

Member- Cambridge Who’s Who Since 2011

Member – Society for Human Resource Management Since 2011

Member – Phi Delta Kappa Since 2010

Member- Association for Conflict Resolution Since 2009

Chair- Laurel Oak’s Homeowner’s Association, Chattanooga Since 2008

Chair - Child & Family Committee - Tennessee State 28th Legislative District Since 2008

Member - Crime Task Force - City of Chattanooga Since 2007



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