Boris Sotelo

acr2rg@r.postjobfree.com

*** * *** *****

Long Beach, Ca 90805

Phone 213-***-****

Skills:

Work History

Bilingual/Spanish, Over 5 years call center/ collection and customer service experience,Typing 50 wpm, 10 key by touch, data entry, Microsoft office

Negotiating, Health Insurance Knowledge, EOB, ability to work well with others, strong work ethic, multitask, time management Conifer Health Solutions

Collection Specialist

Anaheim, California

06/2015 – 10/2015

Medical Collections for Hospital, On an auto dialer for full 8 hour shift making and receiving continuous calls in a call center environment. Responsible for maximum productivity in the recovery of delinquent accounts receivable. Documents all collection activity, maintains and organizes unit and responds to all communication and/or verbal inquiries from all relevant parties. Met monthly collection personal and team goals, collected payments over phone Customer service to resolve issue on account, identifying errors in EOB and routing to correct department for correction. Knowledgeable on health insurance and able to explain to patients basic insurance information. Negotiated and collect debt from patient to pay off in the shortest amount of time. AIT Worldwide Logistic

Contracted Driver

08/2014 – 04/2015

Torrance,Ca

Followed route written and verbal instructions in order to deliver/pickup packages to location in a safe timely manner.

Loaded and unloaded cargo van

Sutter Physicians

Services

Account

Representative II

Murray,Utah

08/2012 – 08/2014

Reviewed patient accounts through work queue using EPIC by reviewing and understanding EOB,to determine if balance is trulypatient responsibility. Reviewed claimsand billed to insurance if needed Placed outbound calls to assist patients in resolving balance owed by gathering additional insurance to cover chargers or set up in payment plan and maintaining Quality of call over 90% Reviewed aged accounts and transferred to collections if attempt to resolve balance fails collected and applied payments

MarquezBrothers

Merchandiser

Salt Lake City, Utah

02/2012- 04/2012

Maintain product in store racks,shelves, displays and coolers by identifying replenishment needs transferring product between backroom and display floor with manual equipment utilizing tools, replenishing, facing, and rotating product, building changing and taking down product displays, maintaining product signage, cleaning product and manage backroom by organizing First Electronic

Bank

Collection Specialist

07/2008-04/2010

Sandy, Utah

Placed outbound calls to reach out to customers and attempt to collect debt, collected payments and post to accounts, set up payment plans and advise debt repayment policies,Helped customer with questions regarding bill,Ran credit checks.

Coca Cola Swire

Merchandiser

02/2006-03/2008

Draper, Utah

Working closely with visual display staff and department heads to decide how goods should be displayed to maximize customer interest and sales; Maintain product in store racks, shelves,displays and coolers by identifying replenishment needs transferring product between backroom and display floor with manual equipment utilizing hand tools, replenishing, facing, and rotating product, building changing and taking down product displays, maintaining product signage, cleaning product and manage backroom by organizing and consolidating back stock.

Education GED Granite Peaks Learning Center

Salt Lake City, Utah

July 2012

References Available upon Request

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