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Sales Customer Service

Location:
Minnesota
Posted:
October 13, 2015

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Resume:

Joseph Vann Johnson

**** ****. **. ** ********, MN 5601 763-***-**** acr2rb@r.postjobfree.com

SS AA LL EE SS &AA CC CC OO UU NN TT MM AA NN AA GG EE MM EE NN TT PP RR OO FF EE SS SS II OO NN AA LL New Business Sales Account Management Consultative Sales Leadership Dynamic, self-motivated professional with 20 years of diverse and successful experience in Sales and Account Management. Demonstrated ability to exceed sales goals and expectations. Flexible, adaptable professional who quickly acclimates and thrives in all environments, territories, and challenges. Skilled at identifying and prioritizing key new business targets as well as providing superior customer service to existing account base. Highly effective communicator who easily establishes relationships, resolves customer problems, and ensures customer satisfaction while continually driving profits and sales.

A r e a s o f E x p e r t i s e

Strategic Sales Strategies

Customer Retention

Relationship Building

Quality Customer Service

Account Management

New Business Development

Sales Presentations/Demos

Multi-Platform Marketing

Drives Brand Recognition

Communicate Product Value

Build Customer Loyalty

Ensure Customer Satisfaction

K ey Q u a l i f i c a t i o n s

Ability to recognize and exploit unrealized opportunities for business growth, penetrate new markets, and build new sales channels while managing an account base of 60+ customers.

Aptitude for learning about new products with ability to become a product expert.

Proficient with office computer systems including Microsoft Word, Excel, PowerPoint, and Outlook.

Consistently use hand-held technology while out in the field to increase productivity and reduce lag time.

Proven ability to create dynamic sales, marketing, and promotional strategies.

Strength in identifying and implementing solutions that address strategic business needs for clients. R e l e v a n t E x p e r i e n c e

Sales Territory Manager, Trudell Trailer, Albertville, MN 9/22/2014 to Present Specialized in selling OE and aftermarket parts. Primarily focused on driving new business sales and increasing market share while handling and managing 60+ established accounts. Effectively plan, develop, and work trade shows, build brand awareness and product recognition in the marketplace for this company providing sales, rentals, and leasing of a variety of storage containers, tow-behind trailers, and a complete selection of heavy-duty aftermarket parts. Responsible for the Minneapolis, St. Paul metro area territory along with most of southern Minnesota. Key Sales Accomplishments:

Serve existing account base while diligently prospecting, closing, and opening new accounts; increased sales by 10% within the first 6 months of hire; consistently meet and achieve sales goals.

Reinvigorate and turn around stagnant accounts in the territory; collaborate closely with management to devise and implement strategic sales strategies.

Provide customers with sales demos, regular service, and educate on new products. Joseph Vann Johnson (continued) Page 2

Grow new business and retain existing accounts with large trucking fleets, dealerships, repair shops, owner/ operators, excavation, and logging companies.

Listen carefully to customers' needs and devise unique solutions through selling value-added services and products.

Demonstrate ability to provide exceptional customer service through ensuring all customer questions are answered and that all customer needs are met in a timely manner. Sales Representative, Road Equipment Parts, Brainerd, MN 8/2008 – Sept. 2014 Road Equipment is a supplier representing aftermarket products. Drove new business sales while effectively managing existing accounts in Northern Minnesota, from St. Cloud up to International Falls. Established and developed strong relationships with customers; ensured customer access to the highest quality parts. Offered and sold a wide variety of aftermarket parts through offering value, quality, and substantial cost savings. Key Sales Accomplishments:

Increased territory sales by 20% with the company.

Utilized strong industry networking and relationship skills to develop new business.

Generated 100+ new accounts in five years.

Spearheaded the development of a highly successful trade show in partnership with manufacturer's representatives; greatly increased brand awareness, end user knowledge, and drove sales and profitability. Sales Representative, Apartment Search, Minneapolis, MN 11/2007 – 8/2008 Consulted with clients face to face to determine appropriate housing options based on needs. Helped develop leads and referred to appropriate properties.

Key Sales Accomplishments:

Collaborated with large firms (Target, Wells Fargo Bank, and IBM) in finding homes for new hires.

Exceeded sales goals each month; followed-up with all customers and ensured excellent customer service. Sales Manager, High Country Trailer Sales, Flagstaff, AZ 10/2005-10/2007 Conducted face-to-face sales of multi-purpose trailers, utility trailers, car haulers, recreation vehicle trailers, and many others.

Key Sales Accomplishments:

Assessed customers needs and budget, presented and sold best options.

Promoted to Sales Manager within 1 year of hire and supervised 3 sales professionals.

Increased annual sales by 15% each year.

E d u c a t i o n / T r a i n i n g s

Minneapolis Technical Institute, Emphasis on Sales & Marketing, Minneapolis, MN Trainings:

"The Art of Selling," Hennepin Technical College, Brooklyn Park, MN

"Creative Selling," Coconino Community College, Flagstaff, AZ

"Intro to Selling," Apartment Search, Minneapolis, MN



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