BLANCHE JONES

acr2ql@r.postjobfree.com 917-***-****

Cisco Voice Integration Administrator

UCS Integration and implementations skill set derived full hands-on Enterprise environment

Excellent, trouble shooting, problem management skills

Excellent proficiency in customer, vendor management, 3rd party contractor and services problem tracking and reporting

Installations, swaps, upgrades, software and hardware maintenance, all hands on experienced

VoIP, LAN/WAN/WLAN, data center support and troubleshooting

Experience with VMWare/ ESXi 5 and virtualization fluent, integration and implementations

Dedicated to support, customer service and delivery.

Trouble ticket management and tracking on various software system platforms

Report development, Skilled in Change and Project Management process

Disaster recovery engineer, 3rd level support and on-call support 24 hour problem determination

TECHNICALLY SKILLED IN THE FOLLOWING:

Cisco Voice Applications: Cisco Unified Communications Manager 7.0,-10 Cisco Unity/Unity Connection 7.0-10, Cisco Gateway Implementation of IP-IP gateways, Analog gateways, H323 gateways, cluster integrations,

Protocols & Applications: TCP/IP,VLSM, IPV4,VPN,EIGRP,OSPF,BGP,RIP/RIP2,ACL,NAT, SNMP,DHCP/DNS,HSRP, HDLC,PPP,AAA,TACAS,SPANNING-,)Switch Concepts,,VLAN,VTP,802.1Q,MPLS,QOS, ISNDT1/E1 PRI, H.323, MGCP,SCCP

Operating System and Software Tools: Cisco IOS CLI, Cisco RTMT,SDM,CNM Windows 7/8, XP, VISTA, Remedy, SNIFFER, WIRESHARK, NETFLOW, TCPDUMP, Manager VISIO, Power Point, EXCEL,

Hardware: Full installation and Implementation Capable of Cisco ISR Routers & Switches Series Branch as well as Enterprise and Data Center class routers and switches, (ISRs-1900-3800, Catalyst 2800-6500 series switches, ASR routers including 7200 and 9000 routers, Cisco UCS-C220, WAP, CCTV/IP Sony Digital IP Network Recorders and Cameras, Cisco Access appliances, modems, DSU/CSU multiplexors and Ethernet network topologies,

PROFESSIONAL EXPERIENCE

Adecco Staffing 02/2/15 -

UC Voice Administrator / Engineering Support

Client : New York Unversity

Voice Engineer: Virtualization installations using VMware/ESXi on UCS B200 Servers, for CUCM and Unity Connection, Large scale BAT deployments of devices,users and gateways both voice and analog, multiple site upg, Unity and Unity Connection. Provided support for all various features, full unified messages, mailboxes, call handlers, intercom, over-head paging, mobility, .

Voice Support: Supporting Call Managers 9 and 11 Unity, H323-gateways, -All sites configured via SCCP/MGCP

Tier 2/3 support for all voice operation and engineering support.

Handling all phone and calling related issues, MWI, locked mailboxes, dial patterns and translation and transformation patterns. Routine phone installations, moves and modifications. Unity Connection- voicemail support and management. User-id management and support including password and pins. Create Call-handlers, and auto-attendant services. Change processes and controls for voice related issues and break fixes.

Avaya –MACD Support via MSA/ASA

Large Scale BAT deployments for New York University

FIDELUS TECHNOLOGIES 07/2013-12/2014

UC Voice Engineering Support

Voice Engineer: Virtualization installations using VMware/ESXi on UCS C200 Servers, for CUCM and Unity Connection, Large scale BAT deployments of devices,users and gateways both voice and analog, multiple site upgrades. CME, Unity Express, Unity and Unity Connection. Provided support for all various features, full unified messages, mailboxes, call handlers, intercom, over-head paging, mobility, .

Voice Support: Supporting Call Managers 4, 6 and 7-9, Unity, CUE/CME, H323-gateways, SRST, SRSV-All sites configured via MGCP using SRST. Totaling over 2500+ phones domestically, over 1800 locally on NYC primary site. 7 satellite sites over 2000 phones.

Tier 2/3 support for all voice operation and engineering support.

Handling all phone and calling related issues, MWI, locked mailboxes, dial patterns and translation and transformation patterns. Routine phone installations, moves and modifications. Unity and CUE voicemail support and management. User-id management and support including password and pins. Create Call-handlers, and auto-attendant services. Change processes and controls for voice related issues and break fixes.

Clients included:

Large Scale deployments for NYU Lagone Medical Center, Bellevue, Mt Sinai, Willkie, Farr and Gallagher, Ironshore

Large scale BAT deployments of phones and users, various models and access levels. All associated services such as expanding cluster size, configuring voice gateways and analog services, manual phone deployment and desk placements, Ensure deployment, proof of concept with turn-up, ensure all services are supported and working according to design specifications and planning, ensure on site coverage for turn-ups and Go-Live real time testing with live users providing support to new end-user and training as necessary.

Macquarie Financial Group (New York) 06/2012-03/2013

Network/VoIP Engineering Analyst

Network Support: Network core and infrastructure management and support for Global WAN /LAN campus. Troubleshoot, maintain stability, track and resolve utilization issues, troubleshoot and resolve break/fix issues. Data collection and pursuit with Cisco or necessary vendor/s. Assist new site implementations on

MPLS platforms, as well as site upgrades, and decommission and clean up, and asset recovery. Manage customer related network issues to resolution in a timely fashion. Skilled with network management tools, various Vendor application and network trouble shooting tools.

Provided 24x7 on call rotational support. Provide support for International change window. Fully versed in understanding of change control process and asset management. Ticket and trouble report management and resolution. Vendor management and support both, nationally and Internationally, Sprint, ATT, All Stream Verizon, Bell Canada, Telstra. Responsible for device integration, new installations of both routers and switches and managed VLAN environments.

Voice Support: Supporting Call Managers 4, 6 and 7, Unity, CUE/CME, H323-gateways, SRST, SRSV-

All sites configured via MGCP using SRST. Totaling over 2500+ phones domestically, over 800 locally on NYC site. 15 Canadian sites over 2000 phones.

Tier 2/3 support for all voice operation and engineering support.

Handling all phone and calling related issues, MWI, locked mailboxes, dial patterns and translation and transformation patterns. Routine phone installations, moves and modifications. Unity and CUE voicemail support and management. User-id management and support including password and pins. Create Call-handlers, and auto-attendant services. Change processes and controls for voice related issues and break fixes.

Financial VoIP Trading support:

IPC portal and MACD management order process. Ticket opening and tracking. VoIP circuit management – via NOC Center and ticket management.

Trader phone support: Turret /TRID assignment, IPC interface to setup and configuration.

Ensure turret set up completed and Menu Driven Processes are functional based model and requirements. Maintain Trader Network Documentation, incident reports and track to resolution, Vendor interface for customer reported issues.

BT: BT limited sites. Sites were supported on a Ticket/dispatched management process

Brookfield Properties & Asset Management 10/2010-03/2012

Network/VoIP Engineering Analyst

Network Support: Network core and infrastructure management and support for LAN /WAN campus. Troubleshoot, maintain stability, track and resolve utilization issues, troubleshoot and resolve break/fix issues. Assisting engineer in new site implementations on MPLS platforms, as well as site upgrades, decommissioning. Manage customer related network issues to resolution in a timely fashion. Skilled with network management tools, Orion Enterprise Class, CNM, various network troubleshooting tools. Provided 24x7 on call support. Vendor management and support both Nationally and Internationally, Sprint, ATT, Verizon, Bell Canada, Telstra. Responsible for device integration, new installations of both routers and switches and managed VLAN environments.

Voice Support: Supporting Call Managers 4 and 7, Unity, CUE/CME, gateways, SRST, including migrations and new installations. Assisting Voice engineer for installation of 5 new Domestic sites with Cisco MPLS/VoIP from a centralized sites.

All sites configured via MGCP using SRST. Totaling over 2500+ phones domestically, over 800 locally on NYC site. 15 Canadian sites over 2000 phones. Managing and supporting

Handling all phone and calling related issues, MWI, locked mailboxes, dial patterns and translation and transformation patterns. Routine phone installations, moves and modifications. Unity and CUE voicemail support and management. User-id management and support including password and pins. Create Call-handlers, and auto-attendant services.

Support t and trouble-shoot voice over IP (VoIP), as team member. Provide lead support on projects. Tracking and providing documentation of project through completion. Trained IT Helpdesk on desk side support for all VoIP related issues, as well new voice customers at newly installed sites. Provided onsite support to ensure smooth and stable transition for customer Primary Point of contact on escalation unresolved and high-profile VoIP issues, networking Infrastructure and associated telecom requirements and equipment for all manner of problems – Lead contact for Cisco TAC cases and Telecom Vendor management

SONY: SONY MUSIC ENTERTAINMENT, SONY CORPORATION OF AMERICA 04/ 2001- 03/2009

SONY ELECTRONICS, SONY LATIN AMERICA ENTERPRISES, SONY ATV PUBLISHING

Support, installation, implementation and design team for global network. Primary on-site support for Sony Music Entertainment and Sony Corporation of America 550/555 Madison Avenue Campus. Responsible for large (2 buildings) LAN campus environment. Supporting Network address management in IPV4 assigned routed numbers, Cisco Network Registry for DNS/DHCP scope utilization. Managed large scale MPLS vlan and wireless 802.1x, data, streaming video and voice environment. Primary contact and technical analyst on customer and client problems. Site coordinator for change request, and review meetings. Managed all VLAN distribution, routers, routing protocols, and switches and protocols as well as device security and access. Migrated entire campus environment from Catalyst distributed environment of core Catalyst 6000 Routers and Catalyst 4000 distributed and access devices to Cisco 6509 dual core and 4500 distributed access from closets to users with gigabit copper uplinks to core with vlans using 8021q trunking and VTP protocol, adding a 10gigabit Fiber EtherWAN connection to our Briarcliff datacenter, backed up by Sonet connection via ATT managed router to same site.

SONY: SONY MUSIC ENTERTAINMENT & SONY CORPORATION OF AMERICA

Years 1-4 First Generation Core Integration

Implemented and Supported 2 in-house separate Distributed core (CAT/OS) networks 4x5500 SupIII multi-layer switches on fully integrated, networks, providing access to over 120- access switches, including IOS, 802.1q Vlan trunking distribution over TCP/IP, with gigabit fiber uplinks from IDFs, 10/100/1000 gigabit copper to users and Server Farms. Involved in all aspects of network design, installation, implementation and support over 700 customer campus at 550 Madison Avenue covering 2 buildings. Responsible for onsite Managed ATT connection to Sony Global Enterprise network supporting EIGRP and BGP and remote client access

Years 4-8 Next Generation Core – Redesign and Upgrade

Implemented and Supported 2 in-house separate Collapsed core (Native IOS) networks 4x6509 Cisco layer 3 switches on fully integrated, networks, providing access to over 120- Cisco 45XX access switches, including IOS, 802.1q Vlan trunking distribution over TCP/IP, with gigabit fiber uplinks from IDFs, 100/1000 gigabit copper to users and Server Farms and gigabit copper wan interfaces over AT&T SONET ring between data centers. Involved in all aspects of network design, installation, implementation and support over 700 customer campus at 550 Madison Avenue covering 2 buildings. Responsible for onsite Managed ATT connection to Sony Global Enterprise network supporting EIGRP and BGP and remote client access

Data Center support engineer and vendor coordinator for Cisco, Nortel, ATT, Verizon, Symantec, ADP and other 3rd party network related matters. Worked with vendor as onsite support for reporting and troubleshooting problems. Tasks included problem determination, equipment swaps and installations, software and hardware upgrades, and parts replacement. Primary interface to telecomm support for wiring request and specifications.

• Updated entire 550/555 LAN campus analog security camera system to Sony digital IP camera with secured, remote access over switched VLANs including approximately 250 cameras and 10 network surveillance recorders with optimized

Routing. 1 of 3 key engineers for VOIP implementation and support for NYC/NJ campus implementation consisted of 400+

phones in NYC and 200 in NJ

SONY: SONY MUSIC ENTERTAINMENT, SONY CORPORATION OF AMERICA, SONY EMEA,

SONY ELECTRONICS, SONY LATIN AMERICA ENTERPRISES, SONY ATV PUBLISHING

Team member supporting all Sony domestic and international sites, providing design solutions and upgrades to over 300 satellite Sony locations, including deploying new sites specifying WAN requirements, ordering service and vendor equipment, travel to site for walk throughs,configuring equipment, installation, scheduling turn-ups. As well as modifications to currently up and running sites providing onsite or on call support for the entire process. Selling service for the Domestic Enterprise Transport Backbone, by adding managed services for site, improving access to required Sony services and upgrading overall network connections. Upgrades include routers switches, waps, WAN connects and security appliances, Worked with international vendors when necessary for European, Asia and South and Latin American services.

Providing Tier 3 & 4 level support for LAN and managed WAN environment to all of over 300 domestic and International sites, including troubleshooting, traffic analysis and shaping, LAN/WAN capacity and utilization, network strategies and designs and documentation for customized and optimal solutions as well as disaster recovery testing. Design and support best practices for security at satellite customer sites with small security appliances ( ASA/PIX, routed firewall and ACLs)

On call for all Managed sites for problem determination, of all issues from network failures, equipment failures, response time issues, user problems. Site contacted ATT for managed interfaces and depending on issues ATT reported problem to on call TIER 3 networking engineer.

Disaster Recovery network engineer for the entire Sony Enterprise groups covering minimum 72 hour recovery window each time 4 times per year as required in SLA. Implementing various networks and configurations as required per each test, installed on site at IBM Business Recovery Center, Sterling Forest NY. Provided onsite and remote VPN access and testing as users worked from remote sites in Disaster simulation.

Change management lead for all Changes to the Enterprise Sony Corporate and Sony Music ATT managed network for over 130 sites. All changes were opened to ATT by me and progress reviewed at Daily for critical changes and Tier 1 sites, and weekly for all others. Provided backup coverage for Sony Electronics and Sony EMEA and Latin America

EDUCATION

CCNA – R/S VoIP

References: Will be up supplied upon request

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