DIANNE G FLOYD

*** **** ***** **. ************, IA 50158

319-***-**** acr2qe@r.postjobfree.com

Professional Experience

CERTIFIED OPERATOR

July 2010 to Present

Rockwell Collins, Cedar Rapids, Iowa

Assemble numerous parts/wires on planar boards and distribute to multiple internal customers

Kit /distribute boards and parts to multiple lines; finalize paperwork to account for inventory received.

Daily participation in Lean operation; define root cause for correction of errors/process improvement

School Bus Driver

Jan. 2009 to Jan. 2010

Cedar Rapids School Transportation, Cedar Rapids, Iowa

Transport children of all ages to various schools in Cedar Rapids, Iowa. CDL License- Class B. Endorsements: P-Passenger; S-School Bus

Custodian

Aug. 2008 to Jan. 2009

Rockwell-Collins, Cedar Rapids, IA

Performed heavy cleaning duties. Knowledge include: Carpet cleaning equipment, Floor buffers, Floor polishers, Floor strippers/waxers, Industrial vacuums, Power floor scrubbers, Ride-on industrial vacuum cleaners. Operated company vehicles.

Daycare Provider & Asst. Teacher

May 2006 to Sept. 2008

HACAP, Cedar Rapids, Iowa

Licensed by the State of Iowa to provide childcare in my home *Perform the duties of a teacher, maintain the education, safety, support of each child*Completed confidential detailed records for up to 36 children each year

TEAM LEADER

Nov. 2004 to Sept. 2005

Sam's Club, Cedar Rapids, Iowa

Supervised sales staff for outside and large group sales/renewals of Sam's Club memberships

*Administrate all personnel, schedules, and duties for the Member Service area of the club

*Profile, interview and assist in selection of personnel hired for positions listed above

*Provide 30, 60, and 90 day forecast of membership sales and Fax-N-Pull orders

*Supported industry specific events gaining 100% participation from all areas within the club

*Performed all duties related to Sam's Club Grants monthly / yearly giving $25,000.00 +

Supervisor, Team Leader, Manager

Sept. 1984 to May 2003

Teleconnect, TelcomUSA, MCI, McLeodUSA, Cedar Rapids, Iowa

Train and support a 12 member team to exceed quota of residential long distance sales

Managed 12 Supervisors with 144 people;1 Supervisor with 30 data entry clerks completing telephone surveys and providing accurate data returned to IBM Corp.

maximized work and facility space/schedules by providing records for calling with all time zones

Handled HR duties of interviews, hiring, promotion progressive discipline, and dismissals as needed

Organized and administrated a visit of 100 representatives of IBM from 50 states to the call center

Built a team of 12 associates ;retain the residential customer base/eliminated 1000 internal tickets

Co-Owner

Jan. 1990 to Jan. 1995

East-West Grocery & Beauty Supply, Cedar Rapids, Iowa

Purchased/sold ethnic beauty products purchased in Chicago, Ill.; Purchased/ sold grocery items.

Handled all inventory, cash, payables, receivables, COB accounting and paperwork.

Education and Professional Development

Diploma: Early Childhood Education 2006 Kirkwood Community College, Iowa

Certification or Licenses

Licenses- Iowa, Class B - Commercial: School Bus

Technical or Computer Skills

AS/400, Data Entry, Lotus Notes, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, SAP, Sales, Surveys, Teaching, Soldering, Human Resources, Management Child Care

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