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Customer Service High School

Location:
Phoenix, AZ
Posted:
October 13, 2015

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Resume:

Adam Browning

Address: ***** *. **** ****** **********, Arizona 85254

Phone Number: 602-***-****

Email: acr2pz@r.postjobfree.com

Professional Experience: Taco Del Mar, Marriott Hotels, United Parcel

Service, Lowes, Petsmart, Goodwill

Service Experience: Goodwill 2015 – Current

Donation Attendant

I was forklift certified through Goodwill.

Greet all donors within 10 seconds and Assist all donors with

donations. Be courteous and appreciative to donors upon giving them

a donation receipt. Organize and categorize donations through their

characteristics. Shoes go in a plastic shoe bin, books go in there

plastic bin, clothes go in their appropriate bin, Etc. When plastic bins

are full of donations use a forklift to relocate bins in the back of the

store in a organized fashion. Replace full donation bins with empty

bins. Assist the production team in replacing there empty donation

bins with relatively new donated items. Sweep the parking lot and the

back of the store. Sweep, mop and disinfect the break room and the

tables. Sweep the store floor of any debris. Maintain the cleanliness of

the restrooms. Collect sopping carts from the store parking lot.

Service Customers with any questions they have and with buying

electronics and furniture in a professional manner. Help load

purchased electronics and furniture into customers motor vehicle.

Apply price tags to furniture and electronic items.

Petsmart: 2014 - 2015

Night Pet Care Specialist – At the Pets Hotel

At the beginning of the shift collect all laundry from laundry bins to

begin loads of laundry. Washing, drying, and folding loads of laundry

was a ongoing task that was to be completed throughout the shift.

Clean and fill mop buckets and return them to play rooms with clean

mop heads. Clean and sanitize with Soap and a towel, rolling kennels

with a clean my room or going home sign on them. Once completed

set up rolling kennels with a bed and a bowl of water. Clean and

sanitize any and all rooms with a clean my room or going home sign,

with soap, Scrub brush, and a squeegee and when completed put a

bed and a bowl of water in the room.

Clean and disinfect relief room and bathing room with soap, scrub

brush, and a squeegee. With Star spray glass cleaner and a towel

clean every window in the hotel, including playrooms, Doors, all lobby

windows, and lobby mirror. Dust, Sweep and mop the lobby floor.

Sweep the entire facility and use a tennant auto scrubber to clean the

floors.

At 3am Begin to prepare the morning meals for the dogs and cats.

Before feeding collect any dishes that are empty from rooms. At 4 am

every morning feed the cats and dogs and initial every service card to

keep track of when and how much food was eaten. After feeding clean

and sanitize all dishes that were collected from their rooms. After

feedings and all other tasks are completed, You are allowed the walk

the dogs and clean their rooms.

Lowes: 2013 - 2015

Cashier

Be Able to operate A cash register, Sweep and mop to make the area

look presentable. Also be knowledgeable Of were items are located in

the store for customer convenience. Work closely with other

employees. Update Price tag's on items. Assist customers with any

questions or concerns they have.

United Parcel Service 2008 – 2014

Package Handler

Load and unload package cars. Load and unload semi-trailers. Work

closely with supervisors and managers to insure proper on time

delivery. Sort boxes to their correct trailers. Maintain efficient

production schedule while working as safely and productively as

possible. Wear proper work/safety attire, including steel toe boots and

gloves.

Marriott Hotels 2007 - 2013

AYS (At Your Service). Bell-stand (Bellman)

My primary function was guest relations and customer service.

Attentive to the guest needs while maintaining a warm, comfortable

and approachable personality. Was the hotel operator (AYS) phone

service. Administered all the external and internal calls for the hotel.

Took room service orders and was knowledgeable of the menu,

transferred calls to their proper destination while maintaining a friendly

and professional voice on the phone. Worked closely with managers

and supervisors to communicate guest needs and maintain a

professional and enjoyable environment for the guests.

Modified guest reservation requests. I also was a bellman, valeted

cars, knowledgeable of events in the local area and drove the hotel

shuttle to and from these events. Checked guest into the hotel and

assisted guest with their luggage. Was the first person the guest

encountered upon arrival and was the hotel’s first impression.

Taco Del Mar, Scottsdale AZ 2005 - 2006

Customer Service

Took customers orders, listen to the customers needs, prepared food,

maintained the quality and appearance of food, maintained

equipment, washed dishes, sanitized restrooms, cleaned windows,

tables and lobby. Worked the cash register. Opened and closed

business. Worked closely with other employees and management to

maintain a high quality product and fast customer service.

Education: Horizon High School 2007

Phoenix, AZ 85254

References available upon request.



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