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Customer Service Manager

Location:
Texas
Posted:
October 13, 2015

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Resume:

BRIAN THURBER

PO Box ****, Sallisaw, OK ***** 479-***-**** acr2n0@r.postjobfree.com

PROFILE

Versatile manager with hands on experience in multiple operations and facilities.

Strategic professional who utilizes all management styles

Proficient team builder and consultant on program issues and organizational development.

Training Department Development Program

13 Million Hours NLT & Plant records for all Safety Metrics QUALIFICATIONS

Safety/Environmental/Training/Health Management

Wellness Program Director

“Train The Trainer” Certified

Dale Carnegie Leadership

Leadership Challenge Graduate

10-hour Occupational Safety & Health Administration Training Course

DDI TRAINING: Personal Empowerment: Taking Initiative, Essentials For Leadership, Communicating And Listening, Making High-Quality Decisions, Leading Change, Setting Performance Expectations, Interaction Skills For Success, Achieving Your Leadership Potential, Communicating With Impact, Targeted Selection

Lion Technology Hazardous Materials & Waste Certification EDUCATION

Present Pursuing Masters in Business Administration Webster University

2010 Bachelor of Science, Health & Human Performance Northeastern State University

PROFESSIONAL EXPERIENCE

2008 - Present Baldor Electric Company

2013 - Safety/Environmental/Training Manager(Ft. Smith) 2012 - Manufacturing & Quality Engineer(Ft. Smith/ModX) 2010 – Present/ Wellness Program Director

2010 - Training Manager(HR/Safety/Westville)

2008 - Production Supervisor(Westville)

Promote safety, quality, on time delivery, 6S-housekeeping, and excellent customer service for internal and external customers.

Apply knowledge of business and management principles relevant to strategic planning, resource allocation, team building, leadership techniques, production methods, and strategic coordination of people and resources.

Plan, direct, and coordinate safety program activities to staff, management, production, and service personnel.

Manage budgets, payroll records, and financial transactions to ensure revenue and expenses are authorized and budgeted.

2006 - 2008 Massey Development

Excavation Foreman/Heavy Equipment Operator

Ensure the project's compliance with codes and regulations

Schedule materials, equipment, and personnel

Manage responsibilities involving directing personnel to do their jobs in order to complete the project including training or discipline requirements.

Operate heavy equipment in a safe and appropriate manner 2001 - 2006 Co-Owner, Stilwell Construction LLC, Stilwell, OK

Designed and manufactured post-framed buildings

Matched specific products and services to new and existing customers based on need.

Applied knowledge of production processes, quality control, needs assessment, and evaluation of customer satisfaction.

Negotiated pricing, terms of sales, and service agreement contracts for accounts.

Collaborated with colleagues to exchange information, selling strategies, and marketing techniques.

1992 - 2001 Baldor Electric Company

Advisor/Coordinator-Winding/Connecting/Assembly



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