Erika Ramos

*** *. ** ***** ***

McAllen, TX ****1

956-***-****

acr2mc@r.postjobfree.com

Experience:

Health Care Support for Superior Health Plan

Program Coordinator

Present

Initiate authorization requests for output or input services in keeping with the prior authorization list.

Perform tasks necessary to promote member compliance such as verifying appointments, obtaining lab results.

Screen for eligibility and benefits. Identify members without a PCP and refer to Member Services. Perform transition of care duties to include but not limited to, contact the member’s attending physician, member or medical power of attorney, other medical providers (home health agencies, equipment vendors) for information pertaining to special needs.

Produces and mails routine CM letters and program educational material.

Data enter assessments and authorizations into the system.

Med-Fast Management Services, Pharr, TX

Medical Administrative Assistant

2012 - 2014

Answered incoming calls from patients regarding their bills

Data Entry which included entering demographics, insurance information, surgical codes into Medi-Soft Database

Insurance verifications for patients with Medicare, Medicaid and commercial insurance

Supported other departments when they were short staffed

Insurance credentialing for providers

Helped providers bill insurance claims and bill providers for services rendered

T-Mobile

Sales/Customer Service Representative

20010 - 2012

Build customer confidence of customers by making the store experience interactive, engaging and reassuring.

Develop positive customer relationships.

Maximize customer experience by "solving the whole problem" (as opposed to pushing products).

Whole Woman’s Health, McAllen, TX

Medical Assistant

2007 - 2010

Verified all patient information is correctly and input into computer system

Receptionist, assist during procedures and lab work

Provide patients with post procedure instructions and care

Education:

San Antonio College of Medical and Dental Assistants, McAllen, TX, Registered Medical Assistant

McAllen Memorial High School, McAllen, TX, Diploma

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