Adrena Womack

** ******** *****, ***** *******, CT 06074 – Phone: 914-***-**** – Email: acr2lj@r.postjobfree.com

PROFESSIONAL EXPERIENCE

OptumRX Irving, TX August 2014 to August 2015

Customer Service Advisor

Assisted pharmacies and members on all issues related to processing of pharmacy claims.

Determined appropriateness overriding pharmacy claims edits and error messages.

Coordinated internal resolution of claims exceptions and other issues.

Made outbound calls on prescriptions withhold orders and payment issues.

Assisted with entering new prescription orders in the system.

Educated customers on the benefits, use of the plan, formulary, premiums and status of orders, claims or inquiries.

Other duties.

Walmart East Windsor, CT November 2012 to August 2014

Cashier

Answered customers' questions, and provide information on procedures or policies.

Bagged, boxed, wrapped, or gift-wrapped merchandise, and prepared packages for shipment.

Computed and recorded totals of transactions.

Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greeted customers entering establishments.

Issued receipts, refunds, credits, or change due to customers.

Issued trading stamps, and redeem food stamps and coupons.

Maintained clean and orderly checkout areas.

Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Offered customers carryout service at the completion of transactions.

Processed merchandise returns and exchanges.

Received payment by cash, check, credit cards, vouchers, or automatic debits.

Requested information or assistance using paging systems.

Resolved customer complaints

Antares Energy Company Dallas, TX March 2006 to February 2012

Office Manager

Managed all administrative functions (e.g., AR/AP billing, customer service, travel expense reports).

Maintained files, mail, appointments, and travel logistics (transportation, hotel, meals).

Set up board meetings in Dallas and Australia.

Assisted with Human Resource duties as needed.

Trained and supervised office staff.

Worked directly with the Vice President and the CFO on special projects.

Analyzed and organized office operations and procedures.

Negotiated supplies, equipment, and furniture purchases.

Ensured that a high level of customer service and satisfaction is maintained on a continuing basis.

Initiated the changes required to achieve increasingly profitability and productivity.

Recognized for coordinating quality of life initiatives and special events.

Facilitated liaison relationships with building company, staff and outside vendors to ensure smooth operations.

Macristy Industries New Britain, CT April 2003 to February 2006

Accounts Receivable/Collections Manager

Maintained U.S. vendor relationships through daily communication and A/R management.

Coded and collected all Accounts Receivable.

Created and submitted credit letters as needed.

Managed cash receipts, bank reconciliations, and month-end closing.

Analyzed sales, set customer credit limits, and monitored aging receivables.

Researched and resolved departmental accounting discrepancies.

Ensured accurate shipping and receiving transactions

Welding Equipment and Supply Greenwich, CT September 2001 to October 2002

Office Manager

Managed invoicing, billing, collections, and purchasing.

Trained and supervised a staff of four.

Reviewed and updated health and safety policies.

Monitored inventory levels and ordered supplies as needed.

Ensured proper coding on all records.

Researched and resolved customer concerns and questions.

Maintained a productive relationship with a variety of vendors.

Received outstanding evaluations

Radio Advertising Bureau Irving, TX November 1998 to September 2001

Senior Collection Specialist

Prepared all sales/tax schedules for corporate filing.

Posted adjustment entries to the General Ledger.

Prepared client and management records.

Managed billings and collections.

Ensured that invoices were properly and accurately generated and sent to clients

EDUCATION

MANCHESTER COMMUNITY COLLEGE Manchester, CT Graduated

Associate Degree: Liberal Arts (GPA: 3.0)

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