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Customer Service Manager

Location:
United States
Posted:
October 13, 2015

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Resume:

Tracey L. Burton

**** ******* ***** ***. **

Middletown, Ohio 45044 513-***-****

Objective: Seeking employment whereas my educational experience and current job skills can enrich being an asset to your working environment.

Work Experience

April 2011-Present Eastway Behavioral Healthcare

Case Manager

Provide and advocate services to individuals who have been diagnosed with severe mental health issues in a professional and respectful manner both in house and at our outpatient services.

December 2009 – March 2011 Sojourner Recovery Services Hamilton OH

Operations Manager

Manage the daily operations of a adolescent treatment program for individuals who have a substance abuse problem that need residential or outpatient services. Supervised and Managed the Residential Assistants, monitor the upkeep of three residential buildings, report all issues and problems to the Program Director

January 2007 - December 2009

Residential Aide

Supervise clients at all times, provide support and directions to clients, monitor and inspect all house routines, assistant clients when taking medication, obtain urine screens as needed for clinicians, conduct bed checks after lights out, and document all groups and shift activities.

May 2006 – December 2009 Abilities First Inc. Middletown, OH

Cook

Prep, prepare, cook and serve individuals in a ICFMR and children in a daycare program, clean according to policies and regulations, maintain

a good customer service skill and documentation of all daily activities.

Job Coach

Train high school students, which have a developmental disability, different job skills in a hospital setting

Communicate with supervisors about student’s performance while on the job

Responsible for weekly and monthly evaluations on each student’s performance

Teacher's Assistant

Responsible for Infants, preschool and young school age children in a daycare classroom setting

Ensure the safety of children at all times

Teach and enrich their lives through daily living skills and activities

Active Treatment Specialist

Work directly with individuals with mild to profound mental retardation

Responsible for the upkeep of the individuals and environment

Provide total care to these individuals

Teach individuals daily living skills

Ensure the safety of these individuals at all times

Responsible for daily documentation of individual’s behaviors and activities

January 1997 – May 2006 Butler County MRDD Hamilton, OH

Trainer

Work directly with individuals with mild to profound mental retardation

Responsible for daily upkeep of the residents and environment

Transport and assist on community outings

Daily documentation of resident’s behavior and daily activities.

June 1998 – March 2006 Cox’s Publishing Company Franklin, OH

Paper Carrier

Daily deliver of the Middletown Journal, Dayton Daily News, and the Wall

Street Journal to customers in a timely manner, offering excellent customer service skills.

December 1994 – January 1997 Talbert House Lebanon, OH

Security Monitor

Responsible for the complete lock down of the male rehabilitation unit.

Responsible for monitoring the security cameras

Ensured the safety of male inmates, staff members and building

Responsible for daily log of all activities

Education

Associate Degree in Arts Miami University 2007

CDCA certification from Chemical Dependency Professional Board

Interests



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