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Manager Customer Service

Location:
Durban, KZN, South Africa
Posted:
October 13, 2015

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Resume:

Curriculum Vitae

PERSONAL DETAILS

SURNAME

NDOKWENI

FIRST NAME

BONIFACE BHEKANI

RESIDENTIAL ADDRESS

** ***** ***** ********* ****

CELL PHONE

083*******

IDENTITY NUMBER

710**********

DATE OF BIRTH

16/03/1971

GENDER

MALE

NATIONALITY

SOUTH AFRICAN

MARITAL STATUS

MARRIED

HEALTH

GOOD

HOME LANGUAGE

ISIZULU

OTHER LANGUAGES

ENGLISH

XHOSA

DRIVER’S LICENCE

CODE 10

CRIMINAL OFFENCE

NONE

FORMAL EDUCATION

SECONDARY EDUCATION

SCHOOL

SIBUSISIWE HIGH SCHOOL

HIGHEST STANDARD PASSED

Grade 11

OTHER QUALIFICATIONS

SUPERVISOR CERTIFICATE

FOOD SCIENCE AND TECHNOLOGY

COMPUTER LITERACY

EMERGENCY FIRST AID

FORKLIFT DRIVER’S LICENCE

PROFILE SUMMARY

I HAVE MORE THAN TEN YEARS WORKING EXPERIENCE IN RETAIL I WAS A STORE MANAGER AT SPAR NONGOMA FROM MARCH 2011 TO JANUARY 2014

WORK EXPERIENCE

1. EMPLOYER

SPAR

POSITION

STORE MANAGER

DUTIES & RESPONSIBILITIES

INCREASE AND MAINTAIN SALES, INCREASE AND MAINTAIN GP PERCENTAGE, CREATE AND MAINTAIN A GOOD RELATIONSHIP WITH SUPPLIERS. MEET MONTHLY TARGETS LIAISE WITH SERVICE DEPARTMENT, CREATE A GOOD WORKING RELATIONSHIP WITH CUSTOMERS, DO WEEKLY PRICE SURVEY, MAKE IN STORE PROMOTIONS, MAKE SURE THAT THE STORE IS NOT OVER / UNDER STOCKED AT ALL TIMES, HOUSE KEEPING, HIRING OF STAFF HANDLING OF EMPLOYEES RELATED MATTERS, CUSTOMER SERVICE, OPENING AND CLOSING OF THE STORE, SEEKING OF NEW WAYS TO INCREASE SALES SO AS TO MEET TARGETS AND MANAGING CASH-FLOW.

2. EMPLOYER

RHINO CASH & CARRY

PERIOD

28/11/2004 – 25/2/2011

POSITION

PRODUCE SPECIALIST

DIRECT REPORTING

STORE MANAGER

DEPARTMENT

FRESH PRODUCE

DUTIES

STAFF

SELECTION AND RECRUITMENT OF STAFF

TRAINING AND DEVELOPMENT OF STAFF

CONDUCTS PERFORMANCE APPRAISALS

CONDUCT PERFORMANCE MANAGEMENT

WEEKLY STAFF SCHEDULING

ALLOCATION OF DAILY DUTIES TO EMPLOYEES

SCHEDULING OF ANNUAL LEAVE AND DAYS OFF OF EMPLOYEES

STOCK MANAGEMENT

MAINTAINING OF RIGHT STOCK LEVELS IN THE DEPARTMENT BY CONTROLLING REPLENISHMENT QUANTITIES AND MAINTAINING CORRECT ORDERING CYCLES

MAINTAIN GOOD HIGH PRESENTATION STANDARD OF THE DEPARTMENT BY SETTING STRICT DISCIPLINES FOR AN EXAMPLE

HIGH QUALITY MERCHANDISED

CONTINUOUS CULLING OF POOR QUALITY PRODUCE

HIGH HOUSEKEEPING STANDARDS

TO ACHIEVE / EXCEED BUDGETED SALES BY ORGANIZING AND RUNNING OF SALES PROMOTIONS REGULARLY AND KEEPING FULL RANGE OF FRESH PRODUCE ON SALE AT ALL TIMES

TO ACHIEVE / EXCEED BUDGETED PROFITABILITY OF THE DEPARTMENT BY CONTROLLING EXPENSES, REDUCTION OF WASTE AND CONTINUOUS IMPROVEMENT OF PRODUCT MIX TO ENHANCE THE DEPARTMENT TRADING MARGIN

TO DRAW UP A DEPARTMENT WEEKLY PROFIT AND LOSS ACCOUNT

TO IMPROVE SUPPLIER RELATIONSHIP WITH STORE MANAGEMENT AND I

3. EMPLOYER

FRESH MARK

PERIOD

APRIL 1994 – 2004

POSITION

SUPERVISOR

DIRECT REPORTING

LOGISTICS MANAGER

DEPARTMENT

DESPATCH

DUTIES

STAFF

TRAINING AND DEVELOPMENT OF TEAM MEMBERS

SCHEDULING OF TEAM MEMBERS

CONDUCT PERFORMANCE MANAGEMENT

DAILY ROUTE PLANNING

VEHICLE CUBIC MAXIMIZATION

SHRINKAGE CONTROL BY MAKING SURE THAT THEORETICAL QUANTITIES OF STOCK MATCH PHYSICAL STOCK BROUGHT TO DESPATCH

MAINTAIN HIGH STANDARD OF HOUSEKEEPING

CONTROL OF EXPENSES SUCH AS OVERTIME

REFERENCES

NAME

Learnad mseleku

POSITION

Store manager Rhino cash and carry

CONTACT

076*******



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