Resume

Banking Operations

Location:

United Arab Emirates

Salary:

AED 9000

Posted:

October 13, 2015

Contact this candidate

Resume:

Mohammed Khalid Irfan

Phone: 009***********

Email: acr2ic@r.postjobfree.com

OBJECTIVE

To obtain a position that allows me to utilize my skills and knowledge to the maximum and move ahead to reach greater heights with my hard work. Years of combined experience in Banking, Insurance Underwriting, Customer service, Operations, Administration, Product service, Sales & Marketing which gives an opportunity to enrich my present professional stature and apply the same for organizational development. I strive for continuous growth and believe in performance, accomplishments and achievements.

AREAS OF EXPERTIES

Banking Operations Conflict Resolution Complex Problem Resolution

Business Development Transactional Banking Phone Banking

Strategic Planning Excellent Communicator Marketing Materials Development

Strong Organizational Skills Detail-oriented Claims appeal procedures

Insurance Underwriting Client Relations Expert Claims file management processes

Relationships Management Client Acquisition Complaint Handling and Resolution

WORK HIST0RY

Company: Dell Computers, International Services at Hyderabad India (Feb 2012 – Aug 2015)

Position: Senior Sales Consultant (Sales & Finance Advisor)

Dell Sales Consultant and Individual Contributor responsible for selling Dell Enterprise Products and Services to North America Small & Medium Business and End-User Customers via web chat, email and telephone.

Responsibilities

Focus on passionate delivery of a positive and rewarding customer experience according to Dell standards.

Advice customers on financing their purchases through Dell Financial Services.

Perform credit check and advise customers on finance applications.

Advice & Coordinate with customers on documents required for finance approval.

Create Financing accounts, advise and maintain accounts receivable of business credit.

Increase line of business penetration.

Articulate how business models relate to selling Dell products and services.

Works effectively in a team environment.

Cooperates and collaborates with colleagues, cross-functionally, to support finance & sales process.

Demonstrates good judgment in analyzing information to make routine decisions.

Identifying, targeting, qualifying, and closing new business opportunities

Fielding in-bound sales calls and efficiently closing the sale, all must effectively utilize tools and work closely with necessary resources and field to meet sales objectives.

Maintaining and expanding business relationship with existing customers.

Able to identify how Technology products and services align to customer needs. Articulate technical, industry and market facts to position Dell as a competitive solution

Responsible for Selling Dell Enterprise machines including Servers, Client Towers, Laptops, Network Components, Storage, Switches, docking stations etc.

Sell products and services including Dell Desktops, Laptops, Tablets, Printers, Monitors, Service Contracts Software & Computer accessories also branded electronics like HDTV, 3D Screens, LED, LCD and Cameras.

Company: Oman Insurance Company, Dubai, UAE (Aug 2009 - Oct 2011)

Position: Insurance Underwriter / Bancassurance Coordinator (sales)

Responsibilities

Production and Underwriting

Underwrite motor policies; new and renewal premium in the region on assigned banks and producers

Responsible for underwriting and pricing accounts in accordance with underwriting standards.

Provide services to customers at branch; coordinate with banks, clients and customers on sales process.

Making checks on applicants of insurance policies to see if they are high risk or not.

Asses applicants details to determine if we can offer them an insurance policy and at what rate that insurance is most likely to be profitable.

Day-to-day role involves making decision on applications, review given information and contact external professionals if required and make a decision on an applicant.

Use historical data as well as situation-specific data to make decisions, use computer programs that assist with computing the risk.

Accounting & Cash Management

Handle daily cash customers

Balance daily totals to system and prepare bank deposits.

Bank reconciliation in QuickBooks and assist bookkeeper when needed.

Perform bank reconciliation, credit statements, reconciliation and other G & L account reconciliation. Financial statement, bank deposit, invoices.

Assist higher management on invoices matching, coding and filing.

Assist Accounts Manager in accurately complete monthly closing.

Collect and audit invoices and other documents, process and scan them into paperless review system daily.

Perform varied accounting projects as necessary.

Sales and Relationship Management

Responsible for several business producers and banks. Primary point of contact for business prospects producers, bank and agency personnel.

Responsible for monitoring production, loss ratios, renewal retention ratios spread of risk and other production and quality measures.

Responsible for customer service, attend customer at the branch answer their quarries, attend customer calls and client coordination.

Market Research/Intelligence

Gathers market data for new markets, products or segments and works with Unit Leader to identify new production opportunities and track competitor activity.

Gathers information and reports for team briefings and market updates for the underwriting personnel.

Provide informal and formal underwriting training as required.

Mentor less experienced underwriting personnel on market conditions, competitors, relationship management.

Documentation/Underwriting Standards

Meet all file documentation standards, complies with underwriting and authority level standards and pass all audits (both internal and external)

Company: The Royal Bank of Scotland, Dubai, UAE (Aug 2008 – July 2009)

Position: Customer Service Officer

Responsibilities

Receive in-bound calls from customers and provide service on their credit card & bank accounts while maintaining established standards

Answer calls & perform customer transactions accurately and in an efficient manner.

Provide high quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate.

Identify and maximize selling and cross-selling opportunities to generate sales leads through CRMS.

Add-up business revenue by up-selling and cross selling to existing customers.

Perform correct maintenance and set-up of customer’s accounts.

Update contact history of existing Customer in case of any complaints and follow up the Customer calls.

Identify customer problems and offer appropriate solutions.

Take customer complaints to be forwarded to the corresponding departments and branches for follow up according to the set procedures.

Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.

Provide technical & non-technical support for Internet Banking customer.

Continuous learning to keep up-to-date with changes and developments of products, services and procedures.

Maintain a professional, friendly work environment by encouraging team spirit and mutual co-operation.

Maintain excellent communication links with branches and other department’s staff and work in full co-operation with all of them to provide the highest level of customer service.

Actively participate in providing ideas to improve products, procedures and work environment using proper available channels.

Company: GE Money, Hyderabad, India (Sep 2005 - Aug 2008)

Position: (Process Associate) Customer Service Executive

Responsibilities

Receive in-bound calls from customers and provide service on their credit card accounts while maintaining established standards for number of calls, pick-up time, duration and quality of call. It was a US based process and customers were exclusively from USA.

Perform customer transactions accurately and in an efficient manner, correct maintenance and set-up of customer’s accounts, identify customer problems and offer appropriate solutions.

Provide high quality customer service by answering customer enquiries efficiently and politely with correct & complete information and redirect them where appropriate.