JON CLAPP
APOPKA, FLORIDA *2703
PHONE: 407-***-****
acr2i4@r.postjobfree.com
EXECUTIVE ACCOMPLISHMENTS AND ATTRIBUTES
I AM AN ACCOMPLISHED MANAGER WITH EXTENSIVE EXPERIENCE IN FRONT-OF-HOUSE AND BACK-OF-HOUSE OPERATIONS. I HAVE A PROVEN ABILITY TO CUT COSTS AND DECREASE STAFF TURNOVER. IMPECCABLE GUEST RELATION SKILLS
EXTENSIVE USE OF WORD AND EXCEL, AND MICROSOFT OFFICE ABILITY TO MULTITASK EXCEPTIONALLY WELL SUCCESSFUL WITH STAFF DEVELOPMENT AND TRAINING EXPERIENCED IN EMPLOYEE SCHEDULING, INVENTORY CONTROL AND SALES ANALYSIS STRONG ABILITY TO EXECUTE BASED ON STRATEGIC OBJECTIVES SOLID EXPERIENCE MANAGING CROSS-FUNCTIONAL TEAMS STAFF DEVELOPMENT BIG-PICTURE FOCUS ON COMPANY GOALS INVENTORY AND COST CONTROL
BUDGET DEVELOPMENT, ALLOCATION AND MONITORING
EMPLOYMENT HISTORY
09/2014-6/15 CAMPHOUSE BAR AND GRILLE :GENERAL MANAGER
OPENED RESTAURANT
ESTABLISHED ALL BEST PRACTICES FOR THE FRONT OF HOUSE AND BACK OF HOUSE
INTERVIEWED AND HIRED COMPLETE STAFF
INITIATED FOOD SAFETY COURSE FOR ALL STAFF
BUSINESS HIT PROFITABILTY AFTER 2 MONTHS
DEVELOPED ALL TRAINING FOR FRONT-OF-HOUSE AND BACK-OF-HOUSE
07/2012 – 09/2014 COURTYARD BY MARRIOTT FOOD AND BEVERAGE DIRECTOR
ACHIEVED 100% ON 2014 BSA AUDIT
POSITIONED IN THE TOP 5% IN EVERY CATEGORY IN GSS FOR 2013 AND PLACE #1 OUT OF 861 HOTELS IN ONE CATEGORY
DIRECTLY MANAGED ALL BANQUETS AND FULL SERVICE RESTAURANT AND BAR WITH STARBUCKS
MAINTAINED FOOD COST AND BEVERAGE COST BELOW CORPORATE STANDARDS FOR 2 YEARS
SPEARHEADED RETRAINING OF MANAGER AND ALL STAFF OF SISTER PROPERTY AVENTURA COURTYARD
HIRING AND TERMINATING OF STAFF
CONSISTANT RETRAINING OF ALL F&B STAFF
DEVELOPED SUPERVISOR TRAINING REGIMENT
ESTABLISHED AND ROLLED OUT QUARTERLY MENU REFRESHES
SERVICE COACH, LOBSTER INK COACH
INITIATED IN ROOM DINING
09/2011-11/2011 UNIVERSAL STUDIOS ORLANDO BARTENDER HALLOWEEN HORROR NIGHTS
OPENING AND CLOSING OF SATELLITE BAR HANDLING OF ALL MONIES
ASSURING A SAFE WORKPLACE
04/2008 - 10/2010 RAINFOREST CAFÉ HEAD SERVER
ORLANDO, FL
TRAINING OF ALL SERVERS
HIGHEST SALES OF 300 SERVERS FOR 2 YEARS
SOLD 450,000 YEARLY
01/2006-03/2008 THE MELTING POT BAR MANAGER
TRAINING OF ALL BARTENDERS UPKEEP OF A 300 PROGESSIVE WINE LIST
SCHEDULING OF EMPLOYEES INVENTORY AND COST CONTROL
04/2004 - 08/2006 MARRIOTT INTERNATIONAL BARTENDER
ORLANDO, FL
OPENING AND CLOSING PROCEDURES
CASH HANDLING SKILLS
MAKING SURE THE GUEST IS ALWAYS SATISFIED
INVENTORY COSTS
MULTI-UNIT MANAGEMENT
11/2003 - 02/2005 DIPASQUA ENTERPRISES GENERAL MANAGER
ORLANDO, FL
FULL OPERATION OF 2 SUBWAY CHAINS
HIRE/ TERMINATE OF EMPLOYEES
TRAINING OF STAFF
ENSURED SAFE WORK ENVIRONMENT
HANDLED ALL OPENING AND CLOSING DUTIES
BANK RUNS DAILY
PROMOTED IN 3 MONTHS TO OPEN NEW STORES
05/2001 - 10/2003 BENNIGANS BAR MANAGER/KITCHEN MANAGER
ORLANDO, FL
HIRING AND DISCHARGING OF STAFF COACH AND COUNCIL THE STAFF AND MANAGEMENT ORDERING OF PRODUCT SCHEDULING OF STAFF MAINTAIN SAFE WORK PLACE INTEGRATED NEW MENU ROLLOUTS EVERY 6 MONTHS TRAINING OF STAFF AND MANAGERS CONTROL OF FOOD AND BEVERAGE COSTS WORKED AT MULTIPLE LOCATIONS
10/1998 - 04/2001 CAPTAIN NEMO'S AND SHARKY'S BAR AND GRILLE GENERAL MANAGER
KISSIMMEE, FL
OVERSAW AND MANAGED A FULL SERVICE RESTAURANT AND FULL SERVICE BAR AND GRILLE WHICH WERE TWO DIFFERENT ENTITIES. HIRING AND TERMINATING OF STAFF AND MANAGERS
ALL THE TRAINING OF MANAGERS AND KEY STAFF TRAINERS ORDERING AND MAINTAINING PAR LEVELS FOR BOTH ENTITIES ON AND OFFSITE BANQUETS MAINTAINED SAFE WORK ENVIRONMENT SCHEDULING OF CREW AND MANAGEMENT