Ellen Dawson

***** ***** ****** *********: 714-***-****

Westminster, California 92683 Cell: 714-***-****

acr2i3@r.postjobfree.com

Sales Professional

Experienced in developing and managing relationships with Fortune 1000 companies.

Analytical abilities for developing account plans, technical sales proposals, and financial analysis. (ROI, TCO).

Complex sale and contract negotiation skills.

Software licensing expertise

Microsoft certified: MVTS, MCP, SAM, BVPS

Advanced Software Management Certified - LicenseLogic

VMWare certified VSP

Symantec SSE

CompuCom certified – OS Migration Professional Services, Storage Professional Services

License/contract expertise: Microsoft Cloud, Adobe, Symantec, Citrix, Dell, VMWare, ServiceNOW

Experience with SFDC and Siebel CRM systems.

Technology Specific Telecommunications Product expertise:

Contact Center & Enhanced Call Routing.

Wide Area Network transport - MPLS

IP Trunking and Cloud Computing

Network and IT Management & Hosting

Microsoft Azure

Microsoft O365

COMPUCOM, VIRTUAL OFFICE DEC 07 - Present

Sr Software Solutions Specialist

CompuCom is a technology services company headquartered in Dallas, which provides technical consulting including cloud strategies, outsourced professional services, hardware and software. My role in the organization serves as an overlay to the account executive teams for software product and licensing expertise. I am responsible for managing an existing base of accounts and prospecting for new software and services opportunities.

This requires ongoing relationship building within account base, VAR’s that I have recruited for LAR to VAR arrangements, software publishers and potential Clients .Maintain and update all relevant software certifications. Work with publishers/manufacturers to develop customer solutions. Educate myself through online and classroom training on all new software technologies and releases. Provide oversight and tracking for software asset management methodologies to existing clients. Perform ROI, TCO, and pricing comparison analysis for clients and prospects. Facilitate POC’s and Trial programs for emerging technologies within client base. Educate customers on new software technologies, contract vehicles and pricing incentives. Create and maintain client contract tracking reports. Chair quarterly and annually scheduled business review meetings for all clients. Ensure that CompuCom ‘s margin goals are being met. Manage all aspects of Microsoft Enterprise agreements for clients. Work as advisor to clients for software contract negotiations.

Work within a team environment supporting account executives, professional services and engineering personnel.

8.1Mil revenue increase – Net new EA’s

95% Renewal rate / Customer Retention

59% GM increase in 2011

20% GM increase Year over Year

VERIZON BUSINESS Santa Ana, CA Dec 04-Dec 07

Corporate Account Manager

Verizon Business is a division of Verizon, which is comprised of the former Verizon Enterprise Solution Group and legacy MCI Major Account teams. Responsible for managing team activity within assigned account base and executing on sales strategies that increase spend in areas of network transport, VoIP, security, contact center solutions, and hosted voice applications. Perform executive presentations, negotiate contract terms and pricing, manage sales process and oversee implementation and billing. Provide ongoing account support.

140% YTD 2007

139% YTD 2006 Ranking #3 in Branch Corporate Sales Division

Significantly increased customer spend in strategic services: Managed WAN, Hosted Call Center services, IP Toll, IPIVR, IP Trunking.

ADVATEL, Westminster, CA

Director of Sales Mar 04 – Dec 04

Advatel is a Master Agent, reselling products and services for MCI, AT&T, SBC, Qwest, Global Crossing and various tier 2 telecommunication providers. Advatel is a privately held company, established in 1993. Developed strategic alliances with wholesale carriers and VAR channel to expand product and services portfolio of Advatel.. Recruited, trained and manage new sub agents. Sold Advatel services into the commercial enterprise market and established reciprocal client/provider contracts with Fortune 1000 companies.

Increased gross sales by $897,000.00

Established resale agreements with international wholesale providers, software developers and hardware suppliers.

Recruited and trained sub agents to successfully sell Advatel services to their client bases.

XO COMMUNICATIONS, INC. Santa Ana, CA Sep 03 –Mar 04

Investment National Account Manager

XO Communications is a leading full-service provider of business telecommunications services, with $1.3 million in sales, 5,000+ employees,.. Account manager for enterprise level sales. Advance continuous revenue growth through consultative solution and relationship selling to Fortune 1000 accounts and prospects. Prepare account profiles and strategic account penetration plans for team selling initiatives. Respond to RFI’s/RFP’s. Meet with key decision makers. Make customer presentations.

Established/built key accounts in Government, Medical and Wholesale distribution.

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QWEST COMMUNICATIONS, INC. Irvine, CA Nov 00 - Sep 03

Major Account Executive

Qwest is a major telco provider of Telco services, Hosting, Network Management. Qwest has $15.3 million in sales and 60,000 employees. I handled extensive project/account management along with sales. Assembled and directed sales support teams from pre-sales to service after the sale, including engineering, product subject matter experts, customer support managers and project managers for site implementation. Managed implementation process of services and remained primary customer contact throughout customers contract term.

Sold to leaders in education, hospitality, manufacturing, restaurant chains.

Achieved 113% of 2002 plan and 197% of 2003 YTD.

Sold a $12 million project to a global hotel chain with 200+ locations.,

Helped create Qwest’s first MSA (Master Services Agreement) which became a standard contract for national accounts.

Education

Excel Technical College, Orange, CA- CNA

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