ANNE NGO

**** ********* **** *****: 408-***-****

San Ramon, CA 94582 Email: acr2di@r.postjobfree.com

Human Resources Specialist

Results-oriented and motivated Human Resources Specialist with a proven background driving performance in operations management, employee relations, recruiting, and program development. Strong communication skills to support management and staff alike through training and consulting. Ability to identify areas for process improvements and implement effective solutions. Adaptable to fast-paced, high-pressure environments.

Areas of Expertise

Recruiting

Applicant Tracking System

Data Management

Communication

Research/Analysis

Benefits Administration

Procedural Development

Employee Relations

Program Management

Staffing/Recruiting Experience

Partner with a team of 6 recruiters and provide professional support during the recruitment lifecycle including generating high volumes of offer letters and onboarding new hires

Worked on global employment screening to include candidate background checks on criminal, employment and salary verifications

Conducted aggressive sourcing and interactions with prospective employees and management team to manage recruiting for over 350 retail stores and 20 service centers nationwide

Implemented industry-specific knowledge to excel in technical recruiting of a wide variety of professionals, such as principle engineers, software engineers, QA specialists, and IT professionals

Utilized analytical comprehension to source, select, and distribute resumes to recruiters, as well as conducting reference checks and interviews to select the best job candidates

Applied event planning ability to coordinate all recruiting events, job fairs, and participation, while collaborating with the College Relations Program and other external agencies

Conducted effective research, analysis, marketing, and reporting to develop effective strategies for attracting and retaining qualified employees

Employed program development aptitude to implement and administer staffing-related programs including the Employee Referral Program and Educational Assistance Program

Supported Senior Recruiters as an HR Staffing Specialist responsible for staffing activities such as the Contractor/Temporary recruitment process, updating website job postings, scheduling candidate interviews, preparing offer letters, and background checking

Management Experience

Excelled as a restaurant Owner/Manager maintaining all aspects of operational efficiency, including employee relations, customer relations, accounting, sales, and marketing to achieve business objectives

Engaged business acumen in HR Office Management Consulting for a company start-up, providing program and procedural development in benefits administration, compensation, and payroll to ensure financial efficiency

Delivered staff management for over 200 employees as an HR Specialist, successfully directing all aspects of employee relations, terminations, and accident reporting

Developed procedural and administrative improvements as an HR Specialist through identifying deficiencies and providing the necessary solutions driving efficiency and performance

Served as a resource for both management and employees to provide subject matter expertise and education on company programs and policies

ANNE NGO RESUME, PAGE 2

Human Resources Experience

Leveraged sound knowledge of company benefits and programs to develop and implement HR programs and procedures, such as H-1 sponsorship, visa programs, COBRA, disability, workers compensation, insurance billing, Family and Friends Stock Program, severance package, and 401 (k)

Responsible for scheduling, collecting feedback, and conducting new hire orientations and exit interviews to ensure successful administration of HR training programs, including Behavioral Interview Training, Sexual Harassment Training, and Leadership and Management Training

Implemented advanced analytical and writing skills to generate a wide variety of reporting, such as the headcount report, job requisitions report, new hire report, transfer report, termination report

Engaged data management aptitude to process paperwork and transactions, such as merger/acquisitions, new hire paperwork, immigration paperwork for H-1 visa employees, salary changes, transfers, and employment verifications

Assembled written materials such as interview packages, benefits packages, employee resource guides, and employee information handbooks

Contributor to HRIS implementation process and development of Company HR intranet

Worked on global employment screening to include candidate background checks on criminal, employment and salary verifications

Work History

COGNIZANT, RECRUITING COORDINATOR, SAN RAMON, CA 2014 – 2015

INFORTAL WORLDWIDE, EMPLOYMENT BACKGROUND INVESTIGATOR, SANTA CLARA, CA 2014

SAIGON BISTRO, OWNER/MANAGER, PLEASANTON, CA 2010 – 2012

RAC Corporation, RECRUITER, PLANO, TX 2003 – 2004

PETASWITCH SOLUTIONS, HR SPECIALIST CONSULTANT, SANTA CLARA, CA 2002

AT&T BROADBAND, HR SPECIALIST- CONSULTANT, SAN JOSE, CA 2001

IQ COMMERCE, HR SPECIALIST, SARATOGA, CA 2000 – 2001

CONCENTRIC NETWORK CORP., HR REPRESENTATIVE, SAN JOSE, CA 1997 – 2000

CISCO SYSTEMS, HR COORDINATOR (Temp), SAN JOSE, CA 1996 – 1997

ASPECT TELECOMMUNICATIONS, HR ADMINISTRATOR (CO-OP/INTERN), SAN JOSE, CA 1995 – 1996

Education

Bachelor of Science, Psychology with Business Minor, San Jose State University, San Jose, CA

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