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Customer Service Microsoft Office

Location:
Texas
Posted:
October 13, 2015

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Resume:

Professional Summary

Army veteran with four years of experience in logistics and shipping seeks full-time position. Familiar with multiple military computer databases for inventory control and management. Have six years of experience in providing excellent customer service to a varied client base. Possess over two years of experience working as a lead team-member.

Skills and Qualifications

Office Work

●Fluent with Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.

●Capable of using standard office equipment, to include: computers; printers; copiers; scanners; fax machines; and multi-line phones.

●Planned, prepared, and revised work schedules and duty assignments according to budget allotments, customer needs, problems, work-loads, and statistical forecasts.

●Consulted with supervisor and other personnel to resolve problems, such as equipment performance, output quality, and work schedules.

●Reported project plans, progress, and results.

●Identified and resolved discrepancies and errors.

●Requisitioned supplies.

●Computed figures, such as balances, totals, and commissions.

●Compiled reports and information required by management and governmental agencies.

Shipping/ Receiving Skills

●Prepared items for shipment.

●Counted, weighed and measured items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders and other records.

●Affixed shipping labels on packed cartons.

●Examined outgoing shipments to ensure shipments met specifications.

●Maintained inventory of shipping materials and supplies.

●Directed others in preparing outgoing and receiving incoming shipments.

●Planned layout of stockroom, warehouse, and other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.

●Oversaw, coordinated, and performed activities associated with shipping, receiving, distribution, and transportation.

●Trained employees in work and safety procedures and company policies.

●Coordinated activities of workers engaged in clerical and administrative support activities.

●Examined procedures and recommended changes to save time, labor, and other costs and to improve quality control and operating efficiency.

Record Keeping

●Verified and kept records on incoming and outgoing shipments.

●Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.

●Verified completeness and accuracy of subordinates' work, computations, and records.

●Maintained records of such matters as inventory, personnel, orders, supplies, and machine maintenance.

●Reviewed records and reports pertaining to such activities as production, operation, pay roll, customer accounts, and shipping, and then sent information to superior.

Child Care

●Organized and stored toys and materials to ensure order in activity areas.

●Executed daily operations of lesson plans.

●Dressed children and changed diapers.

●Organized and participated in recreational activities, such as games.

●Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

●Sanitized toys and play equipment.

●Disciplined children and recommended and initiated other measures to control behavior, such as caring for own clothing and picking up toys and books.

●Identified signs of emotional and developmental problems in children and brought them to parents' and guardians' attention.

●Observed and monitored children's play activities.

●Read to children, and taught them simple painting, drawing, handicrafts, and songs.

●Assisted in preparing food for children and served meals and refreshments to children and regulated rest periods.

●Instructed children in health and personal habits such as eating, resting, and toilet habits.

Experience

US Army Fort Riley, KS

Logistics 04/2011 to 04/2015

Village Children's Learning Center Hinesville, GA

Child Care Provider 2009 to 2010

Education

Bradwell Institute Hinesville, GA

High School Diploma

Central Texas College Killeen, TX

Child Development



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