Ray Diggs

**** ****** **. ***. ***, District Heights, MD. 20747

240-***-****

acr2c6@r.postjobfree.com

Summary of Skills

● Managerial Experience

● Comprehensive understanding of business strategy

● Experience in resource management

● Proven ability to combat scope creep

● Experience as lead coordinator

● Adept in customer relations

● Knowledgeable of Microsoft Office programs

● Experience in public speaking

● Experience in managing a diverse group of individuals in a fast pace environment Summary of Experience:

CVS 4/2015 Present

Bowie, MD 20715

Store Manager

● Managing a diverse group of individuals in a fast paced environment

● Delegating tasks effectively

● Creating an atmosphere that promotes teamwork and group solidarity

● Ensuring all employees comply with CVS policies and regulations

● Ensuring CVS facility consistently reaches sales goals

● Establishing weekly objectives for staff members and conducting follow ups to ensure compliance

● Extensive cash handling

● Providing superior customer service in order to solidify CVS/customer relationships FedEx Office 5/2014 12/2014

Washington, D.C. 20036

Store Manager

● Managing a diverse group of individuals in a fast paced environment

● Ensuring customer jobs are completed on time and correctly

● Scheduling employees accordingly

● Contributing to and actuating plans to generate profits

● Ensuring customer satisfaction

● Ensuring a neat and orderly work environment is maintained for customers and employees alike

● Coaching team members as it pertains to proper work conduct, company policy, strategy implementation, etc.

● Forging lasting relationships with valued customers

● Creating and enforcing action plans meant to ensure maximum efficacy in the work place

● Conducting internal audits to ensure company policy is followed by team members

● Conducting employee evaluations

Heart of America Foundation 8/2009 – 4/2014

Washington, D.C. 20006

Supervisor

● Overseeing the distribution of reading, design and miscellaneous materials for projects conducted in schools and learning centers across the country.

● Supervising and coordinating the daily activities of co workers, temp workers, and volunteers of various age ranges.

● Ensuring the timely completion of work orders.

● Assisting in local and national reading and design projects.

● Taking part in the formation of lasting relationships vital to the organization’s functions.

● Ensuring the arrival of materials and donated literature for local schools.

● Creating work orders utilizing Microsoft Office programs.

● Representing the organization before school, small business and corporate volunteers and sponsors and articulating the daily activities and mission of the foundation.

● Facilitating the donation of materials from benefactors for school children and adults.

● Coordinating activities with children during design projects in public schools Lowe’s of New Carrollton 5/2008 – 7/2009

New Carrollton, MD. 20783

Pro Services Specialist

● Formulating ongoing relationships with professional clientele.

● Ensuring the department reaches monthly quotas in sales and new credit card accounts.

● Organizing and overseeing quarterly professional customer appreciation activities.

● Through extensive knowledge of Lowe’s products, assisting customers in various departments as necessary.

● Providing exceptional customer service.

● Training and supervising novel employees.

● Actively engaging potential clientele in the field in order to procure business contracts.

● Assisting professional and ordinary customers with the designing of home improvement projects through virtual computer modules.

Education

UMUC: 2010 2015

Bachelor of Science: Major in Political Science, Minor in History UMUC Graduate Program: Project Management, Graduation Date: 08/2017 References

Sheryl Winarick, Attorney at Law: 202-***-****

Anton House, PHD Candidate: 262-***-****

Shawn Harkness, Sleepy’s District Manager: 347-***-****

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