- Qualifications Profile

Results-focused, analytical, and highly accomplished professional with extensive experience in managing diverse healthcare operations

encompassing financial management, business development, innovative services, cost containment, and clinical health systems.

Armed with strong ability to provide accurate statistical analysis of clinical data within the field of health information technology.

Familiar with coding and related medical terminology standards including ICD-9/10, RxNorm, SNOMED-CT, and Logical Observation

Identifiers Names and Codes (LOINC). Consistently recognized as an effective problem solver, with hands-on background in handling

complex issues in compliance with state and federal laws. Adept at handling task independently while ensuring utmost customer

satisfaction and improving work productivity. Articulate communicator; multilingual in English, German, French, and Spanish.

Technically proficient with SAS Base, SAS-stat, SAS-GRAPH, SAS-MACRO, SAS-Enterprise Guide, Microsoft Office (Word, Excel, and

Access), EPIC, and Electronic Data Capture (EDC).

- Areas of Expertise

Therapeutic Nursing Intervention Regulatory Compliance Problem Resolution Customer Relationship Management Strategic Planning

and Implementation Cross-functional Collaboration Risk Assessment and Mitigation Healthcare Operations and Development Patient

Relations Quality and Safety Assurance Project Management Profit Maximization Contract Negotiations Continuous Process

Improvement

- Relevant Experience

University of Maryland Medical Center Baltimore, MD

Patient Care Technician, Shock Trauma Center, Medical Intensive Care Unit/Emergency Room 2010–Present

Effectively operate and maintain life support equipment such as ventilators, tracheostomy, and enterial lines chest tubes, as well as

administer IV fluids and medications

Proficiently collect and interpret diverse clinical data including vital signs, lab results, wound, and disease progression

Meticulously evaluate and execute nursing care plans for patients with life-threatening illness requiring complex assessments as well

as high-intensity therapies and interventions in over 840-bed teaching facility

Conduct therapeutic nursing interventions based on individualized plan of care, as well as interpret complex cardiac and hemodynamic

monitoring data

Provide effectual care to patients in pre/postoperative open heart surgery, including patients who undergo coronary artery bypass

graft surgery (CABG), valve replacements, thoracic aortic aneurysm (TAA) repair, and heart or lung transplant

Formulate initiatives to promote quality patient care within the Shock Trauma Center, as well as update all endovascular IFU and

labels to adhere to FDA and international requirements

Guarantee compliance of electronic medical record (EMR) to the organization’s and patient’s needs by supervising the cross-functional

team of patient care technicians (PCT’s) in analyzing and managing the deployment of EMR systems

Conceptualize and implement new marketing strategy presentations to the University of Maryland Shock Trauma and its affiliates along

with patient’s evaluation reports for complete engagement

Render regulatory support and strategy to new products/therapies and modifications to current products in the medical IC/emergency

room as a regulatory representative in project teams which increased quality and efficiency of care and compliance

Seamlessly arrange the routine validation, verification, and configuration of all Intensive Care Unit and Emergency Department devices

before using and reporting discrepancy to the head of department

Oversee annual safety inspections along with Occupational Safety and Health Administration (OSHA) Form 300 reporting and incident

response which facilitated unit certification and reduced incidences by 60%

Notable Accomplishments:

Enforced the Health Insurance Portability and Accountability Act (HIPPAA) Privacy Rule and the Joint Commission for the Accreditation

of Hospital Organizations (JACHO) policies, procedures, and clinical requirements through facilitation of instructor-led training for

patient care technicians and hospital clerks

Significantly boosted employee base by over 40% by spearheading a project in adherence with program integration and attainment of

advance patients care technicians in 2011

Made significant contributions with execution of electronic health records (EHR) solutions and business flow with the Project Team for

physician practices and the University of Maryland medical health systems

Maximized patient satisfaction by over 50% and reduced family complaints by over 60% through the institution of new strategy that

identified patient’s satisfaction and developed patient’s preference as well as quality of care through outpatient surveys and follow

-ups

Efficiently drove efforts toward the development of employee training compliance, which amplified training from 55% to 90% completion

rate

Expertly streamlined new design process and maintained several systems and models, which ensured individualized patient care and

compliance with all unit program regulations

Temple of Praise International Church Beltsville, MD

Health Consultant Nov 2008–Present

Capitalize on outstanding project management skills to organize the church’s annual health fair

Hold responsibility in measuring blood pressures (BP) and body mass index (BMI) of participants; notifying them with their ideal BP

and BMI ranges; and counseling them on healthy lifestyle choices

Courteously address questions and health concerns of participants, while mentoring a preventive health class regarding total wellness

and diabetes management

Department of Health and Human Services Baltimore, MD

Healthcare Business Development Analyst, Office of the Inspector General (OIG), Department of Aging 2013–2014

Counseled patients regarding different clinical implications as well as matters involving insurance exchanges

Directed both field and clinical staff within five counties in Maryland in the institution of the Affordable Care Act

Medicare/Medicaid expansion

Facilitated numerous comprehensive audits with interim and final reports to the OIG as required by the Department of Health and Human

Services

Tracked and reported applications for supplemental income and aided transition applicants to new jobs through training, interview, and

job placement within the Senior Community Service Employment (SCSEP) program by formulating a database

Assessed documents including SOPs, analytical procedures, validation, and stability protocols and reports

Collaborated with the senior management regarding the incorporation of short- and long-term business objectives and opportunities

along with strategic plans and field installation

Performed data mapping and normalization for health information exchange and worked closely with vendors to ensure optimal use of

products

Notable Accomplishments:

Minimized time and cost of medical records supplied after request from patients, physician offices, and court orders by over 50%

Lowered field cost by over 25% by accomplishing work on evaluation services under the management of the OIG

Leveraged industry expertise in rendering professional review services with field offices across four counties in the state of

Maryland with the analysis of alleged improper hospital DRG coding and other relevant abuses of the aging population, which resulted

to the discovery of 2300 cases

Served as the key facilitator of field training sessions on logging in and out centralized system, which boosted efficiency by 45% and

decreased travel and other structural cost by over 60%

Macy Medical Hospital Baltimore MD

Nurse Technician, Oncology Department 2008–2010

Established a highly productive and quality-driven environment at all times with emphasis on client care and emotional support, which

diminished lost time from accident and incidents

Monitored nursing support within the Oncology Department along with patient care technician activities and discharges

Converted clinical requirements into applications and technical specifications by partnering with physicians, nurses, and other

healthcare providers

Kept up-to-date with the current healthcare changes and needs in order to administer new strategic goals related to management and

patient care

Notable Accomplishments:

Surpassed hospital growth and objectives by assisting with the short- and long-term planning as well as development of practice

objective that secured client satisfaction

Pioneered new processes to reduce patients fall risk and safety, as well as efficient delivery of needed services

Cultivated customer and stakeholders relationship and resolved family complaints which optimized customers and personnel rapport by

40%

- Other Experience

Honeywell Technology Solution Inc at NASA Lanham, MD

System Engineer 2001–2007

Corvis Corporation Columbia, MD

Engineering Technician 2000–2001

- Education

Master of Science in Health Information Technology (In progress)

University of Maryland Baltimore, MD

Master of Science in Health Management and Health Policy Program (In progress)

George Washington University Washington, DC

Bachelor of Science in Health Administration and Health Policy, Minor in Statistics: 2014

Dean’s List

University of Maryland Baltimore, MD

Coursework toward Bachelor of Science in Nursing

Texas Tech University Lubbock, TX

Scholarship Award

Associate of Science Degree

Dean’s List

North Central Texas College Gainesville, TX

Diploma in Electrical Engineering

National School of Engineering Polytechnique, Yaoundé-Cameroon

- Professional Development

Project Management Professional Training (In progress)

Database Management

Epic Training

- Professional Affiliations

Society of Public Health Educators (SOPHE)

American Public Health Association (APHA)

American College of Healthcare Executive (ACHE)

National Association of Healthcare Executive (NAHE)

American Association of Diabetes Educators (AADE)

Vice President Backeri Cultural Association

Contact this candidate