Yvonne A. Arline

**** **. **** ****** *****, FL *3607 Phone: 813-***-**** acr2ay@r.postjobfree.com

Summary

Nineteen years of supervisory experience

Thirty-five years of results driven business/office experience

Thirty-five years of customer service experience

Excellent problem solving skills

Work Experience:

Hillsborough Community College

November 1995- November 2014

Supervisor of Admissions – Tampa, Florida

November 1995 – November 2014

Supervised a staff of six in all facets of the Admissions Office, to include Admittance of students, Graduation, Veterans Benefits, International Students, and Cross Enrollment. Provided comprehensive customer service to students on a daily basis both in person, as well as by telephone. Responsible for planning, developing, and administering career and employment assistance programs for our students, graduates, through coaching, mentoring, and managing my team. Assist and support the Admissions team to provide a high level of customer service to our students and to achieve a successful enrollment rate that met or exceeded our accreditation standards. Collaborate with other departments to build partnerships, and effective relationships. With the objective of helping to change the lives of our students. Tracked all metrics related to enrollment.

Hillsborough Community College

July 2012- October 2013

Assistant Dean of Student Recruitment and Administration

Tampa, Florida

Managed department operations and budget development for four departments of Student Services Division: Admissions, Registration and Records, Test Center and Student Recruitment. Meet enrollment goals for assigned target recruitment area.

Develop and maintain close working relationships with key secondary school constituents. Assist in the development and maintenance of the admissions office’s recruitment and marketing plan with the purpose of promoting the College’s visibility and general recruitment efforts. Assists students with questions about admissions process and give out information as needed. Answer telephone calls for Admissions/Records Office. Maintain all documentation necessary for successful audit of student records.

Hillsborough Community College

November 1979- November 1995

Records Specialist – Tampa, Florida

Responsible for registration of students and changes/updates to student’s records.

Assists students with questions about admissions process and give out information as needed. Answer telephone calls for Admissions/Records Office.

Maintain all documentation necessary for successful audit of student records.

Acknowledge receipt of applications for admission, transcripts, and test scores.

Responsible for admissions data entry. Determine that an official basis for admission is on file, (High School transcript, GED scores, and college transcript, special

Approval, and test scores). Notify students that have not furnished required documentation. Maintain “hold” file for students who are not clear with the Business Office, Library, or College Store, etc. Prepare, verify and update permanent student transcripts. Issue transcripts on daily basis as requested. Perform transcript evaluations. Enter college transfer work into registration system.

Education:

Hillsborough Community College

Over 60 hours towards A.S Degree in Business Administration.

Tampa, Florida

Tampa Bay Vo-Technical High School

High School Diploma, Graduated June 1976

General Studies.

Tampa, Florida

Accomplishments:

Longevity Recognition

Retirement recognition for 35 years of exemplary service

Assisted in increasing the Admissions enrollment campaign at Hillsborough Community College