Karthika Gaddam

Phone: 678-***-****

acr1tr@r.postjobfree.com

PROFILE SUMMARY

An accomplished Business Analyst with 5 years’ experience with strong verbal, written, interpersonal skills. Highly proactive, result oriented professional that has successfully delivered clear measurable bottom line improvement results dealing with both internal and external stakeholders. Extremely competent in Analysis, Requirement Gathering, Business Process Design, SQL and proficient with the project management methodologies, systems requirements specifications, work scopes and business case justifications.

PROFESSIONAL EXPERTISE

Excellent skills in translating complex business concepts/strategies into deliverable product requirements and software requirement specifications.

Experienced in creating Business Requirement Document (BRD), Business process flow, other functional and non-functional documents.

Worked extensively on UML diagrams (use case diagrams, process flow diagram, state diagrams, sequence diagrams, and activity diagrams using Visio.)

Experience in gathering requirements, interview techniques, GAP analysis, SWOT analysis and participating in all phases of SDLC.

Experience in conducting Joint application development (JAD) sessions for gathering requirements and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to customer.

Experience using MS Visio for business process modeling and data flow diagrams.

Conducted AS-IS business process analysis and recommended the future state solution.

Experience working with different software methodologies like Agile and Waterfall.

Good at writing SQL queries. Expertise in using Excel and pivot tables.

Created Traceability Metrics among requirements.

Good understanding of configuration and change management within the corporate environment. Expertise in Business Process Modeling.

Proficient in manual testing and user Acceptance testing.

Expertise in Data mining, Data Management and Statistical Analysis.

Expertise in preparing test strategy, test cases, test summary reports and test scripts.

Excellent analytical skills result oriented, verbal, communication skills, team player/leader with proven ability to communicate with peers and building strong customer relations.

Effective time management skills, prioritizing work and multi-tasking many assignments.

TECHNICAL EXPERTISE

Methodology / Techniques: Waterfall, Agile, JAD, RAD

Process / Model Tool: MS Visio, UML, iRise

Project Management: MS Project, MS Office Suite (Excel, Word, PowerPoint, Access)

Databases: Oracle SQL, Microsoft SQL, MS Access

ERP Peoplesoft

Defect Tracking Tools: Quality Center, Test Director

Change Management Tools: Share Point

QA Tools Win Runner, Quick test Pro, Mercury Load Runner

Reporting Tools: Tableau

PROFESSIONAL EXPERIENCE

Safe-Guard Products International, Atlanta, Georgia Business Intelligence Analyst December 2014 – Present

Company Description: Safe-Guard Products International, LLC is the leading provider of Finance and Insurance (F&I) products in the automotive aftermarket industry. The Company develops markets and administers the highest-quality Finance and Insurance programs.

Responsibilities include:

Gathering functional requirements from various departments like Operations, Marketing, Billing, Cancellations, Accounting for various clients like Toyota, Hyundai, Benz and Porsche document them in a BRD along with process flow diagrams.

Facilitated meetings, conducted JAD sessions, building consensus, developing and maintaining working relationships with management on company’s business processes to support prioritization, crafting business solutions, combining processes and organization, identifying key areas in functional business area where improvements can be made to streamline workflow and application flow resulting in measurable savings of time, effort and money.

Evaluated and recommend business process improvements and/or tools needed to implement, and develop functional requirements for the solution.

Acting as primary liaison between IT and business personnel facilitating proper understanding of the business needs.

Prototype new feature and enhancements.

Streamlining the business process for reporting team.

Support the development of tracking mechanisms to gauge the success of various consumer product, product trends and sales initiatives.

Manage ticketing system in Jira, Task tracker and Sales force

Efficient with database like SSMS, PostgreSQL using PG Admin.

Using the Tableau desktop tool, creating the Data Dashboard to visualize the data.

Prepare power point presentations, attend meetings, prepare management status reports and attend user group forums. Work independently with individuals belonging to all level of organization to implement processes that enhance efficiency.

Environment: CMS Application, MS Office, Visio, Share point, PG Admin, Tableau, Jira, Task tracker and Sales force.

Zahdoo Technologies, Atlanta, Georgia Business Analyst January 2014 – November 2014

Responsibilities Included:

Coordinating JAD sessions with business users to analyze requirements, understand process work flows and present the requirements specifications.

Responsible for describing the requirements using different UML models.

Analyze and convert business requirements into specific functions.

Organized meetings with key project stakeholders to improve business processes and translate them to actionable operations plans.

Design and execute test plans, scenarios and scripts.

Collaborate with developers and BA & QA leads to improve testability.

Define and implement testing and verification strategies.

Execute test scripts in "Touch-Optimized" devices such as tablets and smart phones.

Tested on iPhone, iPad, Android devices and web based applications.

Research for solutions and provide good quality documentation.

Environment: Cadie Mobile App, Agile Methodologies, MS Visio, Campfire, Zoho Bug tracker

Harris Corporation, Melbourne, Florida Business Analyst February 2012 – July 2013

Responsibilities Included:

Preparing and analyzing ‘as is’ and ‘to be’ of the existing architecture using Gap Analysis

Facilitating JAD sessions with IT designers, developers, users and other stakeholders and preparing post session reports

Reviewed business processes and coordinated with teams to ensure that all new system development and enhancements meet the business needs.

Designing workflow scenarios and process flows and documenting business process and business scenarios at conceptual and procedural level in share point.

Acting as primary liaison between IT and business personnel facilitating proper understanding of the business needs and criticality of business workflow.

Developing functional design specifications that adhere to design standards to meet defined business requirements

Performing end-to-end analysis and design of business systems including needs assessment, requirements gathering, prioritization, estimating and risk assessment

Interacting with Subject Matter Experts and establishing a business analysis and design methodology around Agile.

Facilitating change management across entire process from project conceptualization to testing through software development, implementation and support.

Design various management reports.

Developed test plans, designed, and developed test cases after thorough requirement analysis.

Worked on black box testing, system testing and regression testing.

Developed and executed several SQL queries as a part of backend testing.

Identify requirements and recommend solutions and work around.

Identified several bugs, Logged and tracked the defects using Quality Center.

Environment: Expo Application, PeopleSoft, Microsoft Dynamics, MS-Project, MS-Visio, Quality Center, iRise, UML, SQL.

Norris Home Furnishing, Fort Myers, Florida Business Analyst April 2009 – January 2012

Responsibilities Included:

Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.

Developing functional design specifications that adhere to design standards to meet defined business requirements.

Assisted in the meetings with the technical team as well as the clients regularly to assess the current process and how it could be changed in making a better proposed process.

Performing end-to-end analysis and design of business systems including needs assessment, requirements gathering, prioritization, and estimating and risk assessment.

Facilitating change management across entire process from project conceptualization to testing through software development and implementation

Co-ordinate, manage and maintain good relationship with Vendors.

Upload new furnishing Items and disable discontinued items from the catalog.

Provided ad-hoc reports/spreadsheets for Management.

Using SQL Server to create monthly reports for home and business delivery.

Updating and conveying weekly progress reports to management, facilitating conference calls and meetings. Setup workflow notifications rules for Catalog Module.

Used excel including Pivot table, VLookup, HLookup.

Environment: Eclicktic Java Application, MS-Project, MS-Visio, Quality Center, UML, SQL.

Environment: Mercury Interactive Tools, Windows NT/2000, HTML, Web Applications, Java, J2EE, SQL, XML, MS-Word, MS-Excel.

Global Hospital, India

Health Care, Test Engineer February 2007 – May 2008

Responsibilities Included:

Developed the test cases.

Performed functional, GUI, regression testing.

Preparation of the defect report.

Environment: Windows NT, Visual Basic 6.0, MS SQL Server 2000 and Crystal Reports

EDUCATION

Bachelor of Engineering from JNT University, India.

PG Diploma in Business Administration from Nalanda College of Advance studies.

PG Diploma in Computer Science.

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