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Customer Service Representative

Location:
Toronto, ON, Canada
Posted:
October 11, 2015

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Resume:

A self-motivated, hardworking and enthusiastic individual with a keen desire to learn new things and build on previous knowledge. A team player that pairs excellent organizational and time management skills with high attention to detail.

EDUCATION & TRAINING

CPA Core 1 Sept. 2015 – Present

Currently registered as a CPA student and in the process of preparing for my Core 1 examination

B. Comm. International Accounting & Finance, Seneca College Toronto April 2015

Research work

Impact of CA, CGA, CMA merger to accounting professionals and students

Economic and social impact of immigrants to Canada

Leadership

Takes initiative in organizing group meetings to prepare reports and presentations

École Internationale De Français, Université du Québec à Trois-Rivières May 2015 - June 2015

Active participation in the Explore program to communicate better in French

Personal Income Tax Preparation-Level 1, Softron Tax Sept. 2013 - Nov. 2013

Deepened understanding of the Income Tax Act as it applies to personal income taxes

Practical experience in the preparation of T1s using Taxtron tax software

WORK EXPERIENCE

Customer Service Representative (part-time) Sept. 2012 – Aug. 2014

Scotiabank, Newmarket ON

Fulfilled transactional requests of personal and commercial clients in a timely and efficient manner

Responded to client enquiries and proactively identify and discuss customer needs

Identified sales opportunities and refer clients to appropriate contacts when necessary

Completed day to day banking operations while ensuring compliance with bank policies and procedures

Customer Support Representative June 2014 - Oct. 2014

Scotiabank, Newmarket ON

Provided administrative and service support to branch manager and branch staff

Performed processing and maintenance of bank products and services

Assisted customers through phone and email communication with transactions

Directed sales opportunities to the appropriate officers

Accounts Payable Representative and Billing Analyst (Co-op) Jan. 2014 - Apr. 2014

Softchoice LP, Toronto ON

Administered full cycle accounts payable including: general ledger coding, entering invoices, booking journal entries, cheque generation, filing, etc

Carefully ensured adherence to Company’s purchasing and disbursement policies

Reconciled vendor statements against financial system information

Reconciled accounts payable sub ledger against general ledger

Contacted third parties/vendors for additional information while communicating in a manner that promoted positive relationships

Investigated discrepancies and initiated corrective actions when necessary

Prepared vendor invoices as directed by the accounts receivable representatives

Cashier and Salesperson Aug. 2010 - Apr. 2012

Chris’ No Frills, Aurora ON

Processed sales, return and exchange transactions in a timely and efficient manner

Provided exceptional customer service by responding to client enquiries in a friendly and professional manner

Worked in a fast paced environment and maintained a high level of accuracy in transaction processing

ADDITIONAL SKILLS

Knowledge of Generally Accepted Accounting Principles (GAAP)

Proficient in the use of accounting and tax applications including: SAGE Simply Accounting and Dr. Tax’s Ufile

Experienced in the use of Microsoft Word, Excel, PowerPoint and Access

VOLUNTEER EXPERIENCE

CRA Community Volunteer Income Tax Program (CVITP) Sept. 2011 - Apr. 2013

Seneca Student Federation (SSF), Seneca College, Toronto

Prepared T1s and tax returns for Seneca staff and students

SMILE Mentoring Program May 2014 - April 2015

Seneca College, Toronto

Worked as a mentor to first year students by assisting students in successful transition into Seneca College’s environment

Sunday School Teacher Mar. 2011 - Present

Newmarket Community Church, Newmarket

Provide religious instruction to children

Perform activities and crafts that reiterate lessons from teachings

EXTRACURRICULAR ACTIVITIES

Cross Country Running, Seneca College, Toronto Sept. 2014 - Oct. 2014

Participated in 5km races in different cities in Ontario

Significantly developed team building skills as a result of working with peers, supporting and learning from them

Received “Rookie of the Year” award for outstanding participation

Student Leaders of the School of Accounting (SLAFS), Seneca College, Toronto Sept. 2014 - April 2015

Participated regularly in meetings and networked with peers, alumni and industry leaders

Volunteered as an organizer for presentations



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