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Microsoft Office Customer Service

Location:
San Francisco, CA
Posted:
October 11, 2015

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Resume:

Margie K. Dotson

*** ***** ****** * ******* Green KY 42101uCell (270) 535- 3485 Cell 270-***-**** u acr1qi@r.postjobfree.com

Objective

To advance my career with a growing company in the south central Kentucky area.

Profile

Motivated and hard working. Capable manufacturing production, materials, and shipping control Supervisor with 23 progressive year’s experience. Talent for quickly solving problems and supervising multiple employees... Accustomed to handling customer concerns and requirements while adhering to TS 16949 and ISO 14001 management systems.

Flexible and versatile – able to maintain a sense of humor under pressure. Confident and competent with demonstrated ability to easily work well with all plant departments internally and at the customers. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Supervisor of Operators

Materials / Inventory

Bar Code Systems

Logistics / Scheduling

Microsoft Office

Prod. Control

CMS (AS400)

EDI Control

TS 16494 QMS

Customer Service

Shipping / Receiving

Customer Contact

Accounting

ISO 14001 EMS

Quality/Interal Audit/Document Control

Professional Experience

10/2005 – Present, Corvac Composites LLC

Manufacture of Thermoformed Plastic Liners and Air Flow Management Systems

Supervisor – CMS Control, Shipping & Receiving, and Bar Code System Control

Supervise a staff of eight operators

Maintain Daily EDI Downloads from Toyota, Honda, GM, and other customers

Maintain CMS (AS400 System) for Daily Shipping and Receiving

Maintain Corvac Bar Code System within CMS for Honda. Toyota, and Corvac Internally.

Create Customer BOLs, Master Packing List, Labels, and Invoicing in CMS

Process Daily Reports from CMS’s database

Process Daily Kanbans, Manifest, and Order Summaries

Process Master Packing List, Pick Lists, Labels, and BOLs for Service Orders & Shipments

Manually enter customer orders into CMS

Set Up Daily Logistics, Pick Ups, and Process & Post ASNs

Process VPACS for Toyota Expendable Packaging

Process CLIPS for GM

Process TOMS for GM Service

Maintain Logistic in Honda Web Site

Maintain Various Daily Excel Spreadsheet & Tables using Charts, Graphs, and Visual Images

Confirm EDI data downloads from each customer to assure correct ASNs

Handle customer concerns and inquiries.

Lead problem solving and countermeasure activities within department.

Support, enforce, and train other employees in CMS systems.

Support, enforce, and train operators with QMS TS 16949 and EMS ISO 14001

Proficient with Microsoft Office, Word, Excel, and Power Point

Margie K. Dotson

6/2005- 10/2005, Bowling Green Metalforming LLC

Manufacture a Comprehensive Range of Metal Body Systems, Components, Assemblies and

Modules including complete vehicle frames, chassis systems and body-in-white systems using a variety of

innovative processes including hydroforming, cold and hot stamping, roll forming and aluminum castings.

Operator

Operated Robotic Controls, process CNC Programs, and Performed Set Ups

Performed Quality Check of Welded Joints

Performed Hand Welding

10 /2003 – 6/2005 Plastic Products LLC

Manufacture of Injection Molding Components

Operator

Operated Press Machine

Performed Quality Inspections

Packing, Labeling, and Maintained Daily Records.

Received Letter of Recommendation

8 /2003 – 10/2003 Pride Plastics LLC

Area of Study - Accounting and Book Keeping

Co-Op Accountant

Performed Invoicing, Bill Payments, and Book Keeping

Processed Payroll Weekly

Maintained Payroll Time and Schedules

Managed Front Office

Used Microsoft Office / Peach Tree Software

8 /2002 – 12/2003 Bowling Green Technical College

Area of Study - Accounting and Book Keeping

Student

Achieved Certificate in Accounting/Book Keeping

Graduated with a 3.85 GPA

11/1993 – 8/2002, Sumitomo Electric Wiring Systems

Manufacture of Wire Harnesses and Electronic Systems

Relief Operator, Wire Harness Assembly and SCM Wire Area

Promoted to Wire Area in 2000, Operated Sumitomo Crimping Machines (SCM)

Promoted to Relief Operator in 1996

Assembled Wire Harness for Toyota

Applied Japanese problem solving method in QC Circles and Daily Kaizen

Attended Microsoft Office, Safety, Assembly, and Productivity Classes.

References

Available Upon Request

121 Sally Circle u Bowling Green KY u Cell (270) 999-3485u acr1qi@r.postjobfree.com



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