Shanita L. Carey

**** **** ****** *** **********, MD 20784 Phone: 301-***-**** E-Mail: acr1mr@r.postjobfree.com Objective

Seeking a position with a company or agency needing a results-oriented professional with experience working in fast-paced environments demanding strong decision-making, analytical, leadership, interpersonal and administrative skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at executive levels. Detail-oriented and resourceful in completing projects, ability to multi-task effectively without compromising quality. Experience

Human Service Specialist February 2009 - December 2012 Federal Emergency Management Agency

• Assist the Emergency Management Director in completing and filing federal and state disaster relief forms and grants requests; types and proofreads complex and confidential reports, letters, memoranda and statistical charts; types from rough draft; independently composes correspondence related to assigned responsibilities.

• Managed telephone calls; responds to complaints and requests for information on regulations, procedures, systems and precedents relating to assigned responsibilities. Additionally, processed inquiries, which included: applications, endorsements, cancellations, renewals, and written inquiries using technical systems such as the AS-400, Nautilus, FEMA website, public records, and report queries.

• Communicate complex technical information to agents using written and/or verbal communication with the ability to maintain an established level of productivity using time management techniques. Accounting Technician III June 2001 – September 2008 Department of Justice/DEA

• Responsible for daily input of financial invoices, which included Visa/Master Card statements, invoices, GTA payments, CAPPS and travel vouchers with the ability to shift between priorities as needed throughout the workday.

• Responsible for composing reports of research findings of funds relating to case studies with a concentration of auditing financial records and financial analysis. Provided direct support to four senior level members and five staff accountants. . Independently received, recorded, and directed incoming correspondence to appropriate staff within the bureau.

Education

Prince George’s County Public Schools Graduation Date: May 1997 DuVal High School G.P.A (3.24)

Skills

Exceptional skills in time management, critical and analytical thinking, and service coordination. Technical proficiencies include Windows NT/XP, Microsoft Office, Access, PowerPoint, Excel and FrontPage.