José Manuel Méndez Almonte

Address: *** ********* ***, ******, ******* L9T 6B9

Home Number: 905-***-****

Cellphone number: 905-***-****

Best time of day to contact: All day

E-mail: acr1m4@r.postjobfree.com

Skype ID: josma.mendez

Date of Birth: April/02/1982

Place of Birth: Hato Mayor, Dominican Republic

Gender: Male

Country of Citizenship: Dominican Republic

Country of Residence: Canada

Field of Training Desired: Services, Network

I am a network developer with a comprehensive experience scheduling conversions and cutovers. I also have an extensive experience monitoring, tracking and evaluating global IT infrastructure incidents. Professional, detail oriented, network administrator motivated to accomplish project ad part of a dynamic team.

School Name: Liceo Cesar Nicolás Penson

Location: Santo Domingo, Dominican Republic.

Graduation date: 2004

Field of Study: High School Diploma

University Name: Technological Institute of Las Americas, ITLA

Location: Santo Domingo, Dominican Republic

Graduation date: 2011

Field of Study: Network Technology

Classes Taken at School/University Relevant to Desired Training:

Guest Service

Touristic Enterprises management

Windows and Linux

Data privacy applications

System upgrades

System backups

Creation of technical specifications

Network upgrades

Remote Access technology

Office Programs Management

English I & II

Ethics

Enterprise budget

Company Name: Palladium Hotel Group

Company contact name: Faustin Kedzer

Company contact tel: 1-829-***-****

Company contact email:

Company website: www.palladiumhotelgroup.com

Position: Receptionist Location: Punta Cana, Dominican Republic

Duration: From 2007 to 2012 Total Number of Months: 60

Tasks/Responsibilities:

•Provide office support services in order to ensure efficiency and effectiveness

•Receive, direct and relay telephone messages and mail messages

•Maintain the general filing system and file

•Assist in the planning and preparation of guest welcoming

•Respond to guest inquiries

•Provide word-processing and secretarial support.

•Check in and check out of guest

•Cashier duties

•Provide pricing information

•Set up new customer accounts

•Keep records of customer transactions

Company Name: Barceló Dominican Beach

Company contact name:

Company contact tel:

Company contact email:

Company website: www.barcelo.com

Position: Guest Service Location: Punta Cana, Dominican Republic

Duration: From 2012 to 2013 Total Number of Months: 12

Tasks/Responsibilities:

•Deal directly with customers either by telephone, electronically or face to face

•Respond promptly to customer inquiries

•Handle and resolve customer complaints

•Perform customer verifications

Company Name: Bahia Principe Privilege Club

Company contact name: Carline Theosmy, Asistent Manager

Company contact tel: 1-849-***-****

Company contact email: acr1m4@r.postjobfree.com

Company website: www.bppclub.com

Position: Members Service Location: Bavaro, Dominican Republic

Duration: From 01/2014 to 01/2015 Total Number of Months: 12

Tasks/Responsibilities:

•Collaborate all the departments duties

•Reserved and confirm reservations

•Welcoming, registering and solving member’s issues.

•Front Desk duties: guest service, reception and room service duties.

•Assigned guest preferences

•Obtain and evaluate all relevant information to handle product and service inquiries

•Process orders, forms, applications and requests

•Direct requests and unresolved issues to the designated resource

•Record details of inquiries, comments and complaints

•Record details of actions taken

•Maintain customer databases

•Communicate and coordinate with internal departments

•Follow up on customer interactions

•Provide feedback on the efficiency of the customer service process

Company Name: JARRO-C@FE-NETWORK

Company contact name: Antony Mendez, Network technician

Company contact tel: 1-809-***-****

Company contact email: acr1m4@r.postjobfree.com

Company website:

Position: Network Manager Location: Hato Mayor, Dominican Republic

Duration: From 12/2013 to Current Total Number of Months: Current

Tasks/Responsibilities:

•Develop and implement complex internet and intranet applications on multiple platforms.

•Provided network performance statistical reports for both real time and historical measures.

•Organize workflow to meet customer timeframes

•Monitored network performances

•Keep records of customer transactions

•Set up new customers account

Languages & Level:

English (Fluent)

Spanish (Native)

French (intermediate)

Computers:

Advanced network development

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