Carol A Aldrete

PROFESSIONAL EXPERIENCE

State Compensation Insurance Fund

Worker’s Comp Insurance Rep Sept 1979 to Dec 2011

Office Service’s Clerk II, File Room, Typist, Mailroom Clerk

Key Data Operator, Rotating Computer Room Operator

Worker’s Comp Insurance Rep Sept 1979 to Dec 2011

State Compensation Ins Fund

Worker’s Comp Ins Fund

Experience as an Office Services Clerk II, Letter Typing, Filing, Mailroom Clerk, Key Data Operator, Computer Operator, Medical Billing.

Worker’s Comp Insurance Rep, performing the task of verifying contacts and account information. Examined Customer problems and issues, implemented appropriate corrective action to respond to customer requests.

Maintained and created logs, reports, records and file’s, investigate, analyze, coordinated and tracked complex customer issues and problems. Made proactive calls to determine accounts requiring close attention. Identify problems and work through to resolution. Worked with all departments within state fund and various outside customer’s. Worked on order fulfillment. Received requested information and distributed to correct departments and or office. Processed inbound and outbound calls in a high volume call center, data entry performed on a daily basis.

Performed training for new employee’s.

Received awards for giving classes to new employee’s. Great Multi-tasking skills.

Experience in Customer Service call center.

Inbound and Outbound calls daily.

Verified Customer Issues on Policy and Claims accounts.

Implemented appropriate corrective action to respond to customer request.

Worked with customers regarding payroll. Audits. Certificates of insurance.

Training and Temporary Supervision of Support Staff.

Customer Relations.

Time Management regarding deadlines for work to be done.

Obtained Financial Approvals for transaction pertaining to policy accounts.

Prepared invoices, reports, memos and official Correspondence.

Prepared orders for various forms and equipment from department’s office and customers.

Company Name

State Compensation Insurance Fund Sept 1979 to Dec 2011

Leadership Skills: Team Player with research, problem solving & daily inbound and outbound calling.

Additional Skills: Trainer to new employee’s with classes given intermittently.

References: Wali Siddiqui Senior Auditor: 909-***-****

Teral Garner: Previous Supervisor: 559-***-****

Liz Urbina: Close Friend: 909-***-****