José Luís Cabré

Phone: 954-***-****

Email: acr1hl@r.postjobfree.com

*** ******* ***** **,

Weston, FL 33326 - USA

PROFESSIONAL TARGET:

Position of responsibility for the Automotive Industry in After Sales Management STRENGHTS AND MAJOR SKILLS:

• Solid knowledge of technical and market trends in the Global automotive industry

• Proven experience in training, after sales, customer service and public relations

• Identifying, securing strategic alliances and developing profitable, long-term relationships

• Expertise in various aspects of automotive business and management

• Quickly builds rapport and establishes trust in multi-task environments

• Ability to effectively communicate with different national and regional offices worldwide

• Strong leadership with excellent motivational skills; committed to professional excellence and team work

PROFESSIONAL EXPERIENCE:

August 2014 – Present. Active Dealer Solutions. Contractor for Audi Latin America Manager Consultant

• After Sales process and standards auditor and coach for Audi Dealers Latin- American and Caribbean region

• Technical support for the region

• IT Auditor for the region

• In Situ training for the region

• ISO VW/Audi Auditor and Auditor Trainer

• Business plan assistance for the importers

• 360 Degrees Analysis for dealers in the region

• Technical and non technical training

2004 – June 2014 VAS Venezuela S.A. Official Importer of Volkswagen, Audi, Skoda, Seat, Porsche an Ducati vehicles to Venezuela

Audi After Sales Service Process Coach (extern) (part time)

• After Sales process and standards auditor and coach for Audi Dealers Latin- American and Caribbean region

• Technical support for the region

• IT Auditor for the region

• ISO VW/Audi Auditor and Auditor Trainer

Service Manager

• Responsible for the Service Management of Volkswagen, Audi, Volkswagen Commercial Vehicles, SEAT and Skoda brands in the Venezuelan Market

• Customer Satisfaction monitoring and planning

• Dealer Standards audits in the national network

• Product Support coordination

• Technical, No Technical and Sales coordination

• Warranty management between dealers, importer and factories

• Warranty audits to the dealers

• Technical and No Technical Training coordination for the dealer network

• After Sales Marketing supervising and coordination Porsche After Sales Manager

• Responsible for the Porsche After Sales Management in Venezuela (Service and Parts)

• Parts orders to the factory

• Service planning and coordination in the country dealer

• After Sales Marketing steering and coordination

• Customer Satisfaction Strategies responsible

• Recalls coordinator and supervisor

• Dealer Standards auditor

• Technical and No Technical training coordinator

• Importer s finance and credit supervisor towards the factory

• Brand s contact for Porsche Club in the country

• KPI s reporting to factory

Training and Technical Support Manager

• Responsible for all technical and non-technical training operations for all brands

• Established yearly training objectives, metrics and budget projections for each brand

• Developed local training tools and initiatives following factory guidelines and localization

• Responsible for representing the Corporation in different instances at technical

• interviews through various media channels

• Responsible for the technical support for dealers in solving special product cases

• Coordinating factory service campaigns, providing parts and information for the

• dealers

• Yearly Technical visits planning for the dealer network Training Manager

• Responsible for all technical and non-technical training operations for all brands

• Established yearly training objectives, metrics and budget projections for each brand

• Developed local training tools and initiatives following factory guidelines and localization

• Responsible for representing the Corporation in different instances at technical

• interviews through various media channels

Project Coordinator

• Responsible for coordinating the company’s start up program to meet the

• Venezuelan CNG Program, initiating commercial relations with the providers of the system, Teleflex GFI, Landi Renzo and NGV Motori, and setting up the conversion of 12 vehicles as prototypes.

• Contributed to Making Volkswagen the first brand in Venezuela to have its entire portfolio converted and homologated to Government Energy

• Regulations having 6 models converted and approved during the first two months of the regulation.

• Represented each brand in technical conferences at different automotive congresses organized by Venezuelan Universities, giving more than 10 technical presentations in three years.

• Responsible for organizing the communication with educational institutions and government agencies of donations and contributions for the development of the automotive career in the country. Donating 9 Audi A3 and giving technical training for 64 teachers of 7 technical institutes. Training Coordinator

• Coordination of technical and non-technical training for dealership workshop personnel

• Manage staff of 2 trainers assigning different programs to each one in order to accomplish training objectives for each brand, meeting and surpassing the objective of 5 training man days per worker to 6 training man days for a group of 98 technicians. Product Support – Technical Trainer

• Training of workshop floor personnel within the dealer network for the different brands

• Administration of the Customer database: follow-up and keeping the training records of every person.

Product Support – Field Force

• Acted as technical specialist giving direct support and guidance to dealer workshops in order to resolve the most complex vehicles repair issues, reducing the repeated repairs in 10%

• Review and supervise workshops’ compliance with operating standards and Corporate Identity of each brand, gaining op to 70% of compliance of the standards. EDUCATION:

Universidad de Carabobo, Venezuela

BS in Mechanical Engineering

Additional Training: Attended Multiple Courses and Seminars (Germany, Colombia, Brazil, Mexico and Venezuela), such as Audi Models (A3, A4B8, A6C6, A6C7, Q7, A5), Skoda Human Touch, and New Octavia and Superb product training, Volkswagen New Technologies from 2004 until 2008

Management and Supervising: Management and Supervising Techniques (IESA Caracas), Business Strategies, Systems and Processes, Financial Planning and Personnel Management. Academic: Volkswagen Training Diploma (Volkswagen AG), 5 modules of diverse technical and academic issues, which gives me the accreditation of Volkswagen Representative in Training topics.

Technical training: Diverse technical trainings for different models and technologies of the brands represented by VAS Venezuela S.A.

VW ISO Certified Auditor: Volkswagen AG

Audi Service Manager Certification: Audi AG

Porsche After Sales Manager Certification: Porsche AG LANGUAGES:

Fluent: Spanish and English.

Basic: Italian

REFERENCES:

Available upon request

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