Lorraine Neal

Customer service representative/health insurance agent

Decatur, GA 30030

acr1f4@r.postjobfree.com - 210-***-****

* Desired Job Types:CommissionFull-timeContractPart-time

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Conduit Global - San Antonio - San Antonio, TX

Responsibilities Provide excellent customer service in setting up medical transportation for patients with United healthcare and Ameri-group health care. Patients call in-bound and request transportation for a medical appointment and my job is to get the patient's information, verify their benefits, and set up their medical transportation if their insurance is covered. I use my de-escalation skills as needed, and communication skills, as well as maintaining a professional tone. Everyday, I use my transfer and hold skills, as well as handling medical necessity forms for patients, and emailing and faxing other transportation companies. Accomplishments I have been recognized almost every week for no errors on my reservations for patients, high call quality and accuracy scores, de-escalating calls, and constantly maintaining professionalism. Skills Used Telephone skills, communication skills, people skills, hold and transfer skills, de-escalating skills, professionalism, and empathy.

Server/Cashier

The Olive Garden italian Restaurant - San Antonio, TX

January 2012 to May 2013

Responsibilities Provide excellent customer service in an Italian-like setting. Alcohol, dessert, and appetizer sales, promotion sales. I had to be versatile and be able to work several positions if we were ever short-handed, for example I learned how to host, bus tables, do to-go orders. Greet customers, ensure customer satisfaction. Accomplishments I accomplished a company raise, and several customer compliment cards/comments. Skills Used Communication, etiquette, multitasking, and be a very persuasive salesperson in order to sell desserts, alcohol, and appetizers, knowledge on the food and beverages, alcoholic and regular.

Interviewer

Scarborough Research - San Antonio, TX

January 2010 to April 2011

Responsibilities Made outbound calls to different markets around the US to get the opinions of people on local media. I dialed 50-100 or more phone numbers each day, left messages of need be to consumers in order to reach them to get their opinions on the radio, Internet, cable, newspapers and magazines. Always stayed positive, calm and knowledgeable of the purpose behind the calls and surveys. Practice excellent telephone etiquette. Accomplishments I received a company raise, was told by my team leaders and managers that I was one of their best interviewers. Won several employee incentives. I was one of the top interviewers. Skills Used Excellent commutation, problem solving, phone etiquette, knowledge of purpose and knowledgeable of the company and its history. Dialing, typing, reading the script, and being able to speak clearly and navigate quickly through the screens of the survey; while leaving no "dead-air" and keeping the customer interested in giving their opinions.

Customer service representative

West Corporation - Universal City, TX

June 2008 to July 2009

Responsibilities Took hotel and restaurant reservations for Harrah's Casino in Atlantic City. Providing excellent customer service and provide continuous customer satisfaction. Sold hotel, concert, event, and tournament packages. Accomplishments I received a company raise, won several incentive competitions in call quality control and problem solving. I have been recognized and complimented by our actual clients at the main reservation office from Harrah's Casino. Skills Used De-escalating problems, multitasking, warm call transferring, cold call transferring, quality control, communication and customer service, and sales.

Education

AS in Physical Therapy

Northwest Vista Community College - San Antonio, TX

2014 to 2017

Samuel Clemens high school - Schertz, TX

2004 to 2007

Skills

Communication,typing, Word, excel, data spreadsheet, stocking, logistics, warehouse, loading and unloading equipment, cash-handling, customer service, can operate a fork lift, can operate pallet jacks (electric and manual), telecommunications, marketing. (10+ years)

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