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Customer Service Manager

Location:
San Francisco, CA
Posted:
October 10, 2015

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Resume:

Josh Klaus

San Francisco, CA

510-***-****

acr1dl@r.postjobfree.com

OBJECTIVE:

To obtain a position developing software implementations while providing leadership in technical analysis to a cross functional team.

EDUCATION:

University of Colorado, Boulder, CO 1997-2001

BA Environmental, Population, and Organismic Biology

BA Geography (GIS tract)

City College of San Francisco 2013-2015

Coursework in Unix/Linux, MySQL, and Java

WORK EXPERIENCE:

Apple April 2015 – August 2015

GIS Data Technician

Assessed, validated, and enhanced world location data for metrics and consumer application.

Supported team in data creation of polylines of road network connectivity.

Provided technical services within the team through iMac setup and software installation.

Assisted management with specification development and their application in data creation.

YouTube June 2014 – April 2015

Operations Specialist

Provided direction to team on proper response to partner inquiries about flagged issues.

Directed team on status of resolution to current bugs within data and platform architecture.

Assist partners with ingestion failures delivering content through DDEX or XML.

Acted as a global liaison between Asian and LatAm technology managers.

Provided leadership for team in queries and analysis of assets and claims.

Resolve issues involving incorrect metadata with Account Manager or partner.

Warfield November 2011- May 2014

Manager

Managed staff that provided customer service in a high volume music venue to a capacity crowd.

Communicated with venue manager, ticket office, security, and ushers to ensure a strong team dynamic.

Maintained an inventory of all products and supervised new orders and deliveries.

City and County of San Francisco, CA October 2007- April 2008

GIS Analyst

Provided department lead direction on how to improve current infrastructure.

Weekly collected updates to sewer infrastructure via data ingestion.

Updated the database of sewer network data via AutoCAD and prioritized schedules for repairs.

CDFA/USDA Modesto, CA February 2003- April 2003

GIS Analyst

Created maps to direct county workers towards potential locations of the spread of Exotic Newcastle Disease.

Supervised staff on how to perform spatial analysis in Arc Toolbox by extracting and clipping county data.

Instructed staff on how to perform spatial analysis of locations known to have disease.

UC-Berkeley CAMFER Lab October 2002- February 2003

RA II-GIS Analyst

Directed staff on how to develop a backup server with Apache 2.042 + Tomcat 4.0.

Installed ArcIMS 4.0 and performed updates to the Oakmapper website.

Setup an IBM DB2 RDBMS with ArcSDE 8.2 for data storage.

NOAA/NGDC Solid Earth Geophysics Division Boulder, CO August 2001- Oct 2002

Geospatial Data Technician

Led the design and creation of several ArcIMS websites displaying ecological, geophysical, and natural hazard data with XML, HTML, and javascript.

Directed staff on how to administer ArcIMS map services to serve spatially-enabled databases through ArcSDE onto Internet websites.

Utilized spatial analysis tools to convert point data to polygons with IDW technique to represent drought level change over time across the United States.

Performed overlay analysis to correlate annual precipitation and temperature data layers to determine ecological region.

NOAA/NGDC Solid Earth Geophysics Division Boulder, CO August 1997- August 2001

Geographic Information Systems Operator (Work Study Internship)

Assisted in creation of a Global Ecosystems Database on CD-Rom within a HTML interface.

Created conversion procedures for moving data between different GIS platforms.

Supervised a team that developed a RDBMS for Metadata documentation.

Completed project that developed improved methods for delineating ecologically determined regions based on underlying criteria.

COMPUTER/TECHNICAL EXPERIENCE:

Languages: Java, Python, SQL, HTML, CSS, Javascript

RDBMS: MySQL, Oracle, MS SQL Server

Server: Apache 2.x, Tomcat 4.x



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