VANESSA TIDOSO TE

Contact No. +*** ** - *******

Email add.: acr1bv@r.postjobfree.com

JOB OBJECTIVE

Seeking for an opportunity that offers long-term employment with challenging and rewarding career experience where I can apply the fullness of my skills, knowledge and abilities.

WORK EXPERIENCE / JOB DESCRIPTION

HR /ADMIN & OFFICE ASSISTANT/ MD &GM SECRETARY / IMPORT & OFFICE COORDINATOR

November 2008 – up to present

Al Deek Ladies Accessories Ind. Llc. / Al Deek Cosmetics Est./ Al Deek Foodstuff Est.

Sharjah, UAE

Secretary to the Managing Director and General Manager

Prepare and manage correspondence, reports and documents.

Organize and coordinate meetings, conferences, travel arrangements

Implement and maintain office systems

Maintain schedules and calendars

Arrange and confirm appointments

Handle incoming mail and other material

Set up and maintain filing systems

Operate office equipment

Manage office space

Responsible for punching food & hair item orders from GCC,local and international suppliers (Holland, Hongkong, Thailand, Philippines. )

Plan and manage orders/ordering process in a timely and efficient manner to meet demand and priorities.

Responsible for import container bookings from shipping lines. Proforma and rate confirmations

Negotiates rates/quotation from shipping line and international supplier (prices discounts)

Corresponds and communicates with all local (Carrefour, Spinney’s etc) and international suppliers.

Responsible for insuring the consignment/cargo before the loading or departure date.

Prepares monthly employee salaries ( WPS file & Cash & Monthly Commission)

Coordinates with suppliers to ensure timely delivery and resolve any disparities in ordering process.

Responsible for keeping employee files (passports, contracts etc).

Arranging interviews for New Applicants.

Prepares needed documents for employees visa applications and cancellations

Prepares documents needed and keeping track of employees’ visa and passport renewal and trade license renewal.

Responsible for checking and filing local customer invoices, goods return vouchers and sales return.

Prepares cheques, bank letters and telex transfers.

In charge of filing documents, Proforma and import documents.

Explain to suppliers and customers all policies, terms, conditions and requirements for imports and payment terms.

Coordinate with superiors for proper handling of imports and product ordering.

Petty cash handling and Accounts handling if concerned persons is on leave.

Coordinate with company PRO.

CALL CENTER AGENT /CUSTOMER CARE REPRESENTATIVE

January 2008 – July 2008

Teletech – Iloilo Site

Iloilo City, Philippines

Receiving overseas calls and queries to all T-Mobile USA customers.

Memo all information and changes made by customers to their account

Maintains thorough knowledge of merchandise to provide helpful pieces of advice to customer.

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

Communicate customer request, queries and complaints to superior.

Troubleshoot customers phone and changing mobile number

Typing and submitting Help Desk Ticket. Sending email to Business care

Offering latest phones, accessories, plans and features to customers.

ENGLISH INSTRUCTOR

ACSI BUSINESS & COMPUTER SCHOOL

June 2005– May 2006

Iloilo City, Philippines

Create and manage a caring, supportive, purposeful and stimulating environment which is conducive to students learning.

Plan and prepare lessons in order to deliver the National Curriculum ensuring breadth and balance in subject.

Identify clear teaching objectives and learning outcomes, with appropriate challenge and high expectations.

Maintain good order and discipline among the students, safeguarding their health and safety.

Organise and manage groups or individual students ensuring differentiation of learning needs, reflecting all abilities.

Plan opportunities to develop the social, emotional and cultural aspects of students’ learning.

Maintain a regular system of monitoring, assessment, record-keeping and reporting of students progress.

Prepare appropriate records for the transfer of students.

Ensure effective use of support staff within the classroom.

Participate in staff meetings as required.

Contribute to the development and co-ordination of a particular area of the curriculum.

Be part of a whole school team, actively involved in decision-making on the preparation and development of policies and programmes of study, teaching materials, resources, methods of teaching and pastoral arrangements.

Ensure that school policies are reflected in daily practice.

Communicate and consult with superiors over all aspects of students education – academic, social and emotional.

Liaise with outside agencies when appropriate eg. Educational Psychologist.

Continue professional development, maintaining a portfolio of training undertaken.

Support the Headteacher in promoting the ethos of the school.

Promote the welfare of students and to support the school in safeguarding students though relevant policies and procedures.

Promote equality as an integral part of the role and to treat everyone with fairness and dignity.

Recognise health and safety is a responsibility of every employee, to take reasonable care of self and others and to comply with the Schools Health and Safety policy and any school-specific procedures / rules that apply to this role.

HOTEL SUPERVISOR/RECEPTIONIST

CANADA HOTEL

May 2006– February 2007

Canada Hotel

Iloilo City, Philippines

Establishes and maintains a variety of filing system and records of general and confidential information.

Assists hotel guests and receives calls for hotel reservation

Prepares daily reports and inventories for hotel stocks, supplies and laundry.

Types of correspondences and staff reports. Filling in all hotel reports and information

Catering all guests complaints and disputes

Handles management of hotel operations

Handles scheduling of hotel staff

EDUCATIONAL BACKGROUND

College Bachelor of Science in Secondary Education

Major in English

West Visayas State University Philippines

License Teacher with PRC ID#02141984 (Professional Teacher)

Skills

Knowledge in office management and administrative/clerical procedure.

Knowledge and experience relevant computer software applications- MS Office, Internet browsing etc.

Proven experience in information and communication management.

Knowledge and experience in producing and filling office correspondences and documents.

Verbal and written communication skills.

Customer-service oriented.

Can work under pressure and with minimum supervision

Has a positive attitude towards work, flexible and capable of multi-tasking.

Willing to learn and acquire new knowledge and skills necessary to the job.

PERSONAL DATA

Date of Birth : February 14, 1984

Nationality : Filipino

Languages Spoken : English and Tagalog

Visa Status : Employment/Resident Visa

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