Timothy J. House

Home: 727-***-**** Cell: 727-***-****

E-mail: acr197@r.postjobfree.com

P R O F E S S I O N A L E X P E R I E N C E

DTCC - The Depository Trust & Clearing Corporation- Network Connectivity Analyst

March 2014 – Present

Conduct Protocol Tests. Work with customers to successfully connect their FTP, NDM and MQ Series to DTCC's.

Conduct Data Tests. Work with customers to successfully send data to DATATRAK and receive data from AUTOROUTE.

Production Support. Assist customers with production issues both connectivity and data.

Answer questions regarding data elements in numerous record layouts

Test System Support. Support customer testing. Copy Production data to test and act as counterparty by entering data via online functions. Also, play Network Administrator role for Test System Entitlements, at DTCC and with clients.

Setup and Test New Products and Services. Technical contact to establish connectivity and entitlements for new products and services.

Review, Submit and Track Circuit Orders. Review and process customer Service Connection Requests for connectivity into the DTCC's Network.

Review, Submit and Track Requests to Modify Routers and Fire Walls. Review and process customer-submitted Router Exchange Forms to modify Router and Firewall definitions.

Review, Submit and Track Requests to Establish FTP, NDM and MQ Connections. Review and process requests to establish FTP, NDM and MQ Series connectivity. Requests are submitted to various areas to enter customer's FTP, NDM and MQ Series definitions.

Conversion Projects. Converting a firm from an obsolete technology to a new technology.

More than 2 decades of working knowledge of IBM Mainframe JCL, MQ, FTP, NDM, zOS, CICS and VTAM.

Strong IP Address/DNS knowledge understanding public vs. private and NAT IP addresses and how they play a part in connectivity.

Working knowledge of IBM WebSphere MQ for rapid and seamless connectivity of information. Establishing connections and the sending of messages to transport any type of data as messages to send across multiple platforms.

Very familiar with Salesforce, Apropos, Service Now (SNOW) and have experience with other call and ticket management tools including Magic, Remedy, and SAP

Exceptional understanding of various operating systems and how each one affects connectivity.

Strong Customer focus working with financial clients including JP Morgan Chase, Goldman Sachs, Morgan Stanley, Bank of America, Citigroup, Commerzbank, Deutsche Bank, HSBC, BCG Partners, Jabre Capital Partners S.A., Eurex Clearing, Bayer MaterialScience, Portigon, Voya, and many more.

References available upon request

Avnet – Lead Tech Support -- November 2008 – December 2013

Provide support for Warranty companies, Staples & Office Depot, CDW, Dell,

Microsoft, Promethean, Sony and Toshiba

Conduct basic diagnoses of hardware/ software to troubleshoot connectivity problems.

Worked with and supported Rorke servers including RAID configurations and all hardware and software storage and computing solutions

Problem analysis to identify and resolve hardware, software, and system issues for clients

Provide support remotely as well as at the customer's location

Develop and maintain system specification and technical documentation

Manage Active Directory for field personnel including User Account Provisioning and Granting Permissions

Monitor the team Help Desk queue and manages individual queue

Use SAP for writing queries, edits and reports

The Nielsen Company - Nielsen Media Research - Oldsmar, FL - January 1983- June 2008

Field PC Support – Sr. Project Specialist January 2002 – June 2008

Primary Support for all (27) Field City Offices from Seattle to Miami & Hartford to LA

Completed all office setups, moves, and all the upgrades

Work with Sprint, Verizon, BrightHouse, Comcast, MCI WorldComm, Nextira and various local telcos to verify telecommunications as well as network connectivity in all the City Offices.

Primary support for all remote office networks.

Primary Support for all Field Personnel (3000+) equipment and connectivity includes setup and support of all desktops, laptops and network equipment.

Primary Xerox support for all network printers local and in all field offices

Manage and Support Citrix and VPN connections

Extensive knowledge of network design, TCP/IP, DNS, VPN, LAN and WAN topologies

Experienced with the general network connectivity including Ethernet switching, routers and firewalls and wireless technologies including experienced with SonicWALL firewall, UTM, wireless and VPN technologies, remote access, and vpn client connection technologies.

Conduct basic diagnoses of communication software/hardware to troubleshoot connectivity problems.

Problem analysis to identify and resolve hardware, software, and system issues for clients.

Manage Active Directory for field personnel

Experienced with using Lotus Notes

The Nielsen Company - Nielsen Media Research - Oldsmar, FL - January 1983- June 2008

Field PC Support – Lead Technical Support Analyst January 2000 - January 2002

Strong knowledge of server hardware configurations including Raid configurations

Experienced with Windows 2000/2003 Server installation, administration and troubleshooting.

Exchange 2000-2003 email, SMTP routing, Anti-virus Gateway and Anti-Spam experience

Knowledge and experience with Symantec Backup Exec, hands-on experience using the backup and recovery processes.

Primary contact person for resolution of all hardware and all software issues including all home grown applications. This includes but is not limited to Microsoft Windows, 95, 98, 2000, NT, 2003, XP, Vista and Windows 7. And all versions of Microsoft Office, including Outlook and Exchange. Also includes all connectivity, wired and wireless, Sprint, and BlackBerry and VPN.

Use Norton Ghost to create images for laptops and desktops, constantly updating images and maintain inventory of Y2K and WinXP images.

Create and maintain data backups

Use McAfee enterprise server to update and maintain virus free enterprise, also experienced with Norton’s antivirus

Database Administrator for all Field applications

Experienced with using Microsoft SMS and Windows remote to access computers and resolve issues

Remedy and Magic ticket management, including report generating

BlackBerry – Rim & Sprint Support, applications and operating system support Symbol - Mobile Scanning Device, applications and operating system support

The Nielsen Company - Nielsen Media Research - Oldsmar, FL - January 1983- June 2008

DDM/Cable Records - Senior Technical Support Analyst January 1983 – January 2000

Responsible for the day-to-day activities of the departmental equipment. Implement and maintain over 100 PC’s, and LAN environment, data interchange with subsidiaries and concerns, upgrade, maintain and troubleshoot a variety of technical office software and equipment including desktop PC’s, laptops, printers, copiers, scanners and faxes to minimize or prevent down time. Maintain DDM’s LAN structure, groups, members and rights for the entire department.

Assisted in the continuous task of quality control through the use of edits and reports

Managed and supervised hundreds of affiliate research projects. This includes all Affiliate processing in the Cable Records Department. Also very much interaction with our clients and Marketing

Experienced with Microsoft SQL and Embarcadero’s Rapid SQL for creating and processing queries

Use Crystal Reports as well as Access, Excel, Word and PowerPoint for presentations and to develop and design custom based reports for our customers.

Experienced with all Microsoft Operating Systems, DOS, Windows 3.1 and Windows 95, 98, 2000 & NT, Windows XP, Vista and also Novel Netware and Visual Basic.

Experienced with all Microsoft Office 95, 97, 2000, 2003, 2007 including Word, Excel, Access and Visio, PowerPoint, FrontPage, MS Mail, Exchange, & Outlook and Outlook Express, Microsoft Mail Remote,

Experienced with other PC software, Lotus Notes, Lotus 1-2-3, DBASE, Word Perfect, Wordstar and Formtool, Netscape, Microsoft Internet Explorer, Map Expert, MapLynx, MapPoint, PCAnywhere and others. All software experience includes installs.

Extensive experience with COBOL, DB2, VM/CMS, TSO, MVS, JCL, ISPF, SAS, SAR, CA7, M204 User Language and using FTP to bring the data down

Project director/coordinator for the DDM Y2K conversion and the SNOWBALL projects

Experienced with Dialup connectivity, TCP/IP and FTP.

Assisted in the training of new personnel, also have monitored and given performance reviews (RMS)

Effective at setting priorities and meeting deadlines

Accustomed to working independently as well as with others

Customer focus oriented, Accustomed to working overtime, willing to travel, passport is up-to-date.

Personal references upon request.

E D U C A T I O N

B.S., Management/Marketing Tampa College 1987, GPA 3.75 – Dean’s List

A.A., Business Administration St. Petersburg College 1984, AKE alumni

CompTia A+ & Network+ Certification - Certified 2001

Dell Certified Systems Expert and Sony and Toshiba Certified 2006 - Present

HDI Certification - HDI Support Center Manager - Certified 2003

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