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Customer Service Assistant

Location:
San Francisco, CA
Posted:
October 12, 2015

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Resume:

BRENDAN CALLINAN

** ****** **** ****

Cortlandt Manor, NY 10567

914-***-****

acr18t@r.postjobfree.com

EDUCATION THE STATE UNIVERSITY OF NEW YORK COLLEGE AT ONEONTA

Bachelor of Science in Criminal Justice, Minor in Business Economics, expected May 2016

GPA: 3.26/4.00

EXPERIENCE INFORMATION TECHNOLOGY SERVICES- SUNY ONEONTA, Oneonta, NY

IT Customer Support Consultant, 8/2014-Present

Responsible for end-user support to assist faculty and students with trouble shooting system and network problems

Set up new user accounts and help with password issues

Assist clients through a series of actions to help resolve issues

Prioritize and manage numerous open cases at one time

Brewery Ommegang- Cooperstown, New York

Productions Assistant, 5/2015-8/2015

Assisted in the packaging and bottling of customized products

Oversaw the bottling operations and removed items not did not meet product specifications

45 WEST 54TH STREET APARTMENT BUILDING, NEW YORK, NY

Summer Relief Employee, 5/2013- 8/2014

Managed and maintained the building/grounds for a safe environment for residents and guests

Responsible for overseeing activities of contractors working within the building

Accepted and transported deliveries of supplies, furniture and other materials

Welcomed visitors and determined nature of business

STOP & SHOP, Peekskill, NY

Cashier and Customer Service Attendant, 12/2010-8/2012

Assisted front end managers accomplish daily tasks to ensure efficient managing

AFFILIATIONS Phi Kappa Psi Fraternity, NY Kappa Chapter, 1/2014-Present

Finance Chair, 11/2014-4/2015

Supervised over all financial transactions in compliance with the budget

Organized events to fund the chapter

Participate in “Saturday’s Bread”, which serves food to the less fortunate

Order of Omega National Honor Society, Sigma Nu Chapter, 4/2015- Present

Public Relations Chair, 5/2015- Present

Managed and updated information and engaged with users on social media sites such as Twitter and Facebook

Administered all public relations issues

Proficient with Microsoft Word, PowerPoint, Excel, Outlook, as well as Call Logging,

SKILLS & Anti-Defamation League Certified: Diversity training model that addresses prejudice RECOGNITION and discrimination, promoting respect for all



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