RISHITA VADLAMUDI

Email: acr18o@r.postjobfree.com

Ph. No: 703-***-****

SUMMARY

7+ years of intensive IT experience including 4+ years of experience in Pega and 3+ years in Java as a software engineer in software design, development and testing of the applications.

Involved in multiple projects covering all the areas of Software Development Life Cycle (SDLC) including Requirements Analysis, Application Design, Technical Design, Development, Testing & Debugging along with Implementation, Documentation and incorporation of user feedback to plan enhancement in the Application system.

Good experience in designing and executing exceptional modularized re-usable automated scripts using - Quick Test Professional (QTP), VBScript, VBA, JavaScript, TSL, Load Runner for testing client/server, web-based n-tier applications.

Knowledge in HP Suits like Win Runner, LOAD Runner, Quality Center/ALM, QTP/UFT, Test Director, Bugzilla.

Understanding of Object Oriented Principles and Web application architecture.

Extensive understanding and knowledge of Pega Rules Process Commander.

Experience in designing and developing Business Rules Engine (BRE) and Business Process Management (BPM) applications using PRPC.

Exposure in constructing Class Structure hierarchy and Rule Set structure based on Pega Guardrails.

Proficient in creating Access Groups, Operators, Rule sets, Rule set versions, Work baskets, Work parties required to develop the application.

Configured and managed Flows, Harnesses, Assignments, Data properties.

Designed and implemented Decision Rules, Declarative Rules, Validation Rules

Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer and Performance Analyzer (PAL).

Used Connectors and Services to integrate PRPC with External Systems.

Exposure on using Correspondence and Reporting features in PRPC

Experience in developing web pages using HTML, JavaScript, DHTML and CSS.

Experience in developing applications using Service Oriented Architecture (SOA) such as Web Services (SOAP) and has Exposure in Pega CPM Framework.

Good Subject matter expertise and business knowledge in Telecom and banking domains

Team player, result-oriented, fast learner and excellent communication skills.

TECHNICAL SKILLS

BPM Product

Pega Rules Process Commander (PRPC v 5.4/5.5/6.2/7.1)

Operating Systems

Windows 2000, XP,7,8, Windows NT, Unix/Linux (Red Hat)

Programming Language

Java, J2EE

Java/J2EE Technologies

J2EE, JSP, JDBC, JMS, Web Services

Testing Tools

QTP 8.2/9.x/10, Load Runner, Selenium IDE, Selenium RC Server, Selenium Web Driver

CRM Technologies

Clarify CRM 13.1

RDBMS

Oracle 9i/10g, SQL Server, MS Access, DB2

Web Technologies

HTML, DHTML, JavaScript, XML, XSL, XSLT

Web/App Servers

Apache Tomcat 6.0, web logic8.1/9.2, web sphere 6.0

Tools

Microsoft Visio, Rational Rose, Quality Center

Concepts

SDLC, Object Oriented Analysis and Design, Unified Modeling Language (UML), Assembly and System Level Testing, exposure in Agile.

PROFESSIONAL EXPERIENCE

Client: American Express, Florida Feb 2014 – Current

Project: Call and Collect- Credit Servicing Platform (CSP)

Role: Programmer Analyst (Pega PRPC)

Description: Call and collect is an enhancement to the Credit Servicing portal of American express which is used to deal with payment defaulters and to prevent fraud. This portal is used by Customer Care Professionals (CCPs) to handle outbound and inbound calls to the Amex card holders. PRPC is used as BRE. In this application PRPC will recieve customer card information from the host application then it will connect to a mainframe application via web service(using Data Power) to get multiple customer information like 30 day payment due, 60 day payment due etc. Based on this information PRPC will execute rules to generate the payment plans and talking points for the CCPs.

Responsibilities:

Involved in all phases of SDLC including Requirement collection, Analysis, Designing, Developing and Testing.

Reviewed Business Requirement Documents and the Technical Specifications.

Worked with Business team; understand the business and Redesign Business Rules for various Inquiry reasons phases wise.

Extensively used HP LOAD Runner and Quality center Test Plan, Test Lab, Defect and Reporting Modules throughout the testing phase.

Managed a Work stream and coordinated with other Development teams.

Design and Develop Decision Tables, Declare Expressions, UI and validating the application in .Net & IBM Mainframe systems.

Responsible for Regression testing, Integration testing using Load Runner.

Created the Automated test scripts using HP Load Runner tool for testing of the application.

Developing test scripts for Functional and data driven tests using HP Win runner on the web based module.

Knowledge sharing sessions with other Developments team to share & gain the project knowledge.

Participated in periodic Risk Analyses with Business analysts, project manager, developers, management and the QA team.

Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Organization, Org Divisions, Org Units and Work groups.

Analyzed and assisted in modifying the Flows/Matrices and created Test cases based on them.

Involved in conducting Unit testing, Regression testing, Integration testing, and Performance testing.

Involved in meetings and conference calls with the client in gathering requirements.

Supported Assembly, SIT and Production Issues.

Environment: Pega PRPC V6.2/7.1,Web Sphere 6.1, HP Load runner, IBM DB2 v8, MS Visio 2007, Quality Center.

Client: Blue Cross Blue Shield, Tennessee Sep 2012 – Jan 2014

Project: Large Group Sales

Role: Senior Developer -Pega

Description: This project is to enhance the customer experience for Tennessee Blue customers, Phase 1 of the Large Group Sales project will increase the automation level of the Client Install process which includes Quoting, Health plan updates and contract finalization, as well as begin the design of a centralized product repository for health products.

The Client Install process will be streamlined to reduce hand-offs and integrated with back-end systems to increase sales coordinator efficiency and ensure data integrity.

Responsibilities:

Involved in technical discussions related to integration with external applications.

Created Adobe Echo sign integration components using SOAP connectors to send the contract pdfs to external Florida blue customer representatives for E-signature.

Developed business rules in Pega application to identify document types, file names, email recipients using data transforms, activities, decision rules.

Developed application specific integration tasks to send the attachments to Florida Blue Enterprise Data Management system (EDMS) via EIP service calls.

Created flows to handle service failures and service retries.

Created scenarios for Load Runner automation scripts.

Created email listener components – using Pega activities, flows, flow actions, SLA agents to read email contents and resume further processing of case.

Participated in defect fixes to address UI changes, Case Updates, Process changes etc.;

Performed other project related Pega tasks such as Property optimizations, Reports, SLA configurations, access groups, Rule Set creation and maintenance etc.;

Extensively used Pega Clipboard and Tracer for debugging of processes developed.

Successfully delivered the components on time in a Fast paced Agile environment.

Environment: Pega PRPC V5.5/V6.2, Web Sphere, Load runner, MS Visio 2007, Oracle.

Client: SunTrust Bank, Atlanta Jan 2011 – Aug 2012

Project: Fraud CSI Application

Role: Consultant (Pega)

Description: The main focus of this project is automation of creating a fraud case received from STAMP alert system, capturing incident and financial risk details, routing of the fraud case, updating downstream DB2 system for reporting and filing Fraud case Suspicious Activity Report (SAR) as per federal regulations to FINCEN. This project also provides additional capabilities to different Line of business in SunTrust such as Fraud Risk Management, Internal Fraud Unit and Fraud Investigate unit to collaborate and create separate cases as per their business functions.

Responsibilities:

Provide technical input for creation of Business Requirement Documents

Created Draft Flows, mockup screens in Pega for business demo and LLD documentation.

Involved in technical discussions related to integration with external applications.

Created new case types skimming and joined cases – creating UI components, activities, decision tables and DB2 updates related.

Developed business rules in Pega application to identify Fincen eligible cases using activities, decision rules.

Developed application specific integration tasks to intake alerts from STAMP and create work objects / cases.

Participated in defect fixes to display the capability to close a case without filing to Fincen only to the users with right access group and as per other SAR business rules.

Performed ATM address and loss cost center auto population - by retrieving DB2 data using connect SQL calls, creating Pega Auto complete, validate Rules and activities in Pega.

Provided technical input related to Pega patches needed for decision table and Auto complete features.

Attended Status calls with Business, Technical and Infra structure Teams to discuss and update project status.

Extensively used Pega Clipboard and Tracer for debugging of processes developed.

Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Work groups, Work basket and SLA rules.

Successfully delivered the components on time in a Fast paced environment.

Environment: Pega PRPC V5.4, Web Sphere, iSeries, MS Visio 2007, DB2.

Client: New America Software, CA Mar 2008– Sep 2010

Role: Java Developer

Responsibilities:

Involved in System Requirement Analysis and Design and developed UML diagrams required for the client system

Developed the front-end components transactions, marketing activities, account management modules using HTML, XML, JSP, Servlets and JavaScript along with Struts Frame work and rendered the Client view pages with CSS

Developed the application following MVC architecture by using Struts framework

Written Stateless Session beans as facade beans and Session Beans for business logic implementation

Created JSPs, Java Beans and custom tag lib for front end designing of the website

Used WSAD for developing Java, RMI, Java Mail, JDBC, EJB code and WebSphere 6.0 for deploying the entire project

Coding Different Java validation classes for the Application logic and utilities

Developed JMS resources for asynchronous message receiving from various client systems

Extracted data from the XML files and save the data in the Oracle database

Implemented Database interactions using JDBC/SQL with back-end Oracle 10g and 9i and also developed and necessary stored procedures and triggers in Oracle 10g and 9i.

Used Toad database development tool to manage Oracle database and implemented version control with ClearCase.

Environment: Java, WSAD, WebSphere 5.0, JDBC, JNDI, Servlets, JSP, CSS, EJB 2.0, Struts 1.2, JavaScript, JMS, XML, HTML, Oracle 9i, SQL, Toad, Apache Axis 1.0, Rational ClearCase.

Client: Sentry Insurance Aug 2007 –Feb 2008

Project: Viking Insurance

Role: Java Developer

Description: Served the specialty auto insurance market for over three decades. Viking Insurance primarily focuses on overcoming the difficulties of acquiring and maintaining continuous coverage. The motive of this project is to validate the production logs identified/assigned by the customers.

Responsibilities:

Created/customized different save beans, load beans, and Xbeans for various requirements.

Deployment of customizations onto the Unix/on-site environment.

Completed JSP changes for UI part.

Created the required views and tables using SQL & DAT files

Configuration and creation of different processes.

Developed Detail Design and Technical Design Documents.

Environment: Java, J2EE, Servlets, JSP, Html, Rational Application Developer V7.0, Rational Clear Case LT, Toad, Oracle

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