*** ***** ****** ****** - #*** Denver, CO ***** 720-***-**** acr18n@r.postjobfree.com

Ruben Marquez

Objective

To secure a Customer Service position with a proven and thriving company. To obtain a position in which I can plant roots and grow mutually with the company.

Professional Highlights

Customer Service Expertise

17 year of Customer Service experience

All facets: over-the-phone, face-to-face and online correspondence

Customer satisfaction is Rule #1

Robust Communications Skills: Verbal & Written

12 years inbound/outbound phone experience

9 years dispatch experience

10 years online correspondence experience: professional letter writing, B2B, reports prep

Troubleshooting and Resolutions

Excels in critical thinking, multi-tasking and sense of urgency

Skilled at quick and thorough analysis of problems at hand

Customer transparency and follow up

Professionalism, Commitment and Punctuality

Proven longevity and commitment

Strong time management

Reliable and excellent attendance

Skills

Employment History

Customer Service/Dispatcher

United Security Systems, Denver, CO

8/2006 – 9/2015

Customer Service Clerks

MoneyGram International, Denver, CO

2005 - 2006

Customer Service/Courtesy Clerk

King Soopers, Lakewood, CO

2004 - 2005

Customer Service and Sales Rep

EchoStar Communications, Littleton, CO

2003 - 2004

Education

HS Diploma

Bear Creek High School, Lakewood, CO

2000

References

References are available on request.

Contact this candidate