Resume

Mary L. Smith

**** **** ****** **.

Rex, Ga. 30273

Home404-***-****

Email:acr18m@r.postjobfree.com

Work Experience

Present-ATT Retiree July 2011

September 2007-2011

Senior Operation Clerk

Administrative support for the Conyers, Ga. and Atlanta Ga. Worksite Office. Provide

clerical/administrative support and communications with a diverse,

geographically dispersed on site workforce groups responsible for network

reliability. Job duties include, but not limited to the following: bill voucher, and advance preparation, payroll input and attendance records maintenance,

personnel issues (including benefits), financial actual tracing, preparation and

dissemination of various analytical reports and graphs, establishing and

maintaining files associated with tracking results Xeroxing, filing, conference

call and meeting arrangements, weekly scheduling, telephone coverage and general

administrative duties, this position reports to a supervisor who is collocates.

The nature of the work requires flexibility and adaptability in an unstructured

and rapidly changing environment.

Skills Required:

Microsoft Outlook, Financial Code Consultant, Vouch writer, Vendoriter, Electronic

Mail, Word Processing, PowerPoint, Windows, Word, Excel, Meter-Time Reporting,

Bill Verification, Customer Services, WMSII Data Base Maintenance, Data Entry,

Inventory and Records Control, Order Processing, Shipping and Receiving,

Telephone Procedures, File System Management, Conference/Meeting Planning,

Payroll time Reporting, maintaining Others Schedule, CIE, Inventory Management,

Admin Support Software Skills, Regulatory Process Knowledge, Microsoft Office,

Inventory Management, Standard First Aid CPR, EDCR Processing, Time Data

&Earnings Code Procedures, etc..

December 2000-2006

AT&T Conyers, Ga.

Senior Operation Clerk-Cable Hazard Center (ANS)

Responsibilities:

The overall Cable Hazard Center Position involves multiple tasks, which support

the core job functions of receiving, screen, and dispatching plant protection

tickets to the On Site Work Force (OSWG). These multiple tasks include, but are

not limited to: Analysis or detect tickets, implementation of corrective action,

and communication of root cause to field technicians. Interpretation of

integrity reports detailing the accuracy and completeness of plant protection

tickets from over 100 separate One Call Centers. The CHC job is performed on a

24x7 basis with direct supervision Monday-Friday 7am-6pm. The 24 hour demands of

protecting At&T's Fiber Optic Network from various hazardous situations,

requires all CHC clerks to possess of reference data including graphic

illustrations of cable placement, online support systems (PPS and Chaps), local

call out and escalation procedures, and information provided by the One Call and

or contractor(often times this information is incomplete or incorrect). Based on

the current demands of the Cable Hazard Center, the CHC change constantly

throughout a 24 hour period. The position requires a high level of problem

solving and autonomy; decisions are constantly made by these that critical

evaluations of risk to AT&T s Cable Network.

Skills Required

Performed all callout for the National Disaster Recovery Implementation

Team(DRIT). Maintain National OSP Technician status board. Receive and properly

administer all calls received on National 800 number, which is posted on all

cable Right of Way signs throughout the United States. This requires outstanding

communications skills and proper telephone etiquette associated with public

contact. Coordination of call outs for the National Cable Management Center

during cable. Cuts and hazardous conditions. Ensure proper processing of tickets

by monitoring PPS Error logs. Monitor and optimize auto-fax drive. Initiate

callbacks to contractors on Not involved (NIV) tickets, Act as liaison between

OSWF technicians, contractors and One Call Center.

January 1999-2000

AT&T New Orleans, La.

Senior Operations Clerk Packet Optical Network Services (PONS)

Responsibilities

Administrative support for the New Orleans and Baton Rouge on site Worksite

Office. Provide clerical/administrative support and communications with a

diverse, geographically dispersed on site workforce groups responsible for

network reliability. Job duties include, but not limited to the following: bill

voucher, and advance preparation, payroll input and attendance records

maintenance, personnel issues (including benefits), financial actual tracing,

preparation and dissemination of various analytical reports and graphs,

establishing and maintaining files associated with tracking results Xeroxing,

filing, conference call and meeting arrangements, weekly scheduling, telephone

coverage and general administrative duties, this position reports to a

supervisor who is collocates. The nature of the work requires flexibility and

adaptability in an unstructured and rapidly changing environment.

Skills Required:

Microsoft Outlook, Financial Code Consultant, Vouchriter, Vendoriter, Electronic

Mail, Word Processing, PowerPoint, Windows, Word, Excel, Meter-Time Reporting,

Bill Verification, Customer Services, WMSII Data Base Maintenance, Data Entry,

Inventory and Records Control, Order Processing, Shipping and Receiving,

Telephone Procedures, File System Management, Conference/Meeting Planning,

Payroll time Reporting, maintaining Others Schedule, CIE, Inventory Management,

Admin Support Software Skills, Regulatory Process Knowledge, Microsoft Office,

Inventory Management, Standard First Aid CPR, EDCR Processing, Time Data

&Earnings Code Procedures, etc..

April 1997-1999

AT&T Orlando, Florida

Billing Clerk-Consumer Markets

Responsibilities

Managed and coordinated for Global activation and deactivations, activation

reports and creation of manual invoices for activation (when necessary and CSI

invoices for Global. Manage invoices and track payments.

August 1979-1996

AT&T Miami, Florida and New Orleans, La

Operator Services -Consumer Communications, Services

Responsibilities

Managed call completion and customer service satisfaction. assisted thousands of

customers by placing long distance and international calls. Providing

information about AT&T products and services. Customer inquiries, Customer

Relation.

Skills Required

Microsoft Outlook, Electronic mail, Word Processing, PowerPoint, Windows,

Microsoft Word, Excel, Customer Services, Data Entry, Order Processing, Products

and Services, CPR, Telephone Procedures, Customer Inquiries, Customer Relations,

Data Processing, Print Operation,

Education

Booker T. Washington-High school

Booker T. Washington -licensed Cosmetology

Southern University, New Orleans,La-1988

Delgado, Jr. College, New Orleans, La-1989

Christian Bible College, Kenner, La-1992-degree

A. P. Clay Bible College, Kenner,La-2000-2001-degree

National Louis University, Orlando, Fl-1997

River Tech Community College Day Care Director

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