Shakil Chaudhary
San Mateo, CA 94401
Phone: 650-***-**** – Home
Email: acr18c@r.postjobfree.com
Summary
Customer-focused IT Support Technician with more than year of success in a variety of computer operating systems, applications, and hardware. Analytical and adept at resolving network issues. Critical thinker who addresses customer support issues promptly and who consistently exceeds performances standards.
Summary of Skills
Knowledge of:
Microsoft Windows Win7/8
Microsoft Windows Server 2008/2012
TCP/IP Configuration
HTML and CSS3
Virtual Machines ( VMware Workstation and Hyper-V)
Administer CMS websites
Microsoft Office 2010/2013
Remote (RDP) and Peripheral Support
Mac OS X
Cpanel
Web hosting
DNS,LAN,DHCP
FTP
Experience
Desktop and Peripherals Engineer
February 2015 to June 2015 – Datec Fiji Ltd, Suva Fiji
Demonstration of new hardware to Customers and Users
Configure printer sharing and troubleshooting
Active Directory tasks
Making delivery within deadlines to customers and clients
Provide monthly maintenance to SLA Customers, on Peripherals and Desktop
Acquire Monthly reports on leased printers form SLA Customers
Installation of Enterprise printers and configuration
Liaise with partnered vendors for external support
In-house Desktop and Peripheral support
IT Support
November 2013 to September 2014 – The Fiji Times Ltd, Suva Fiji
Implementation and configuration of operating systems on PC/Laptops
Update drivers, softwares and hardware installation
Inventory of organization computers and external peripherals
Configuration of emails on smartphones
Rectify and provide onsite, phone, emails and remote support for users
Software documentation for user reference
Active Directory related tasks such as;
Facilitate new users to domain with logon script and followed by configuration to exchange
Facilitate password reset on request
Group policy implantation
Facilitate connectivity to servers, printers and intranet for client users
Updating of Fiji Times Online news contents, classified advertisement and daily galleries
Liaise with third party vendors for support
Education
Diploma in IT Networking – Fiji National University (TAFE), Suva Fiji.