Customer Service Marketing

ICHEKANI GODWIN

PERSONAL BIODATA

DATE OF BIRTH: 21 Sep, 1983

SEX: Male

MARITAL STATUS: Single

STATE OF ORIGIN: Benue

NATIONALITY: Nigerian

PERSONAL STATEMENT

I am a team player with a high energy and burning desire to succeed. A self-starter who is inspiring, creative and unyielding to get things done.

EMPLOYMENT HISTORY

Period Organization Position

2012 – till date Guaranty Trust Bank Plc Customer care/Transaction

Officer. SME BANKING

2010 - 2011 Access Bank Plc Customer care

2010 – 2011 United Bank of Africa(UBA) National Youth Service Corp

EDUCATION

2006-2009 Benue State Polytechnic Ugbokolo

Higher National Diploma in Marketing(HND)

2004– 2005 Benue State Polytechnic, Ugbokolo, Lagos

Ordinary National Diploma in Marketing(OND)

2003 Benue State Polytechnic Ugbokolo

Diploma in Accounting & Auditing(OND)

1994-2000 Edugwu Iye Community Secondary School

Senior School Certificate Examination(SSCE)

1988– 1984 L.G.E.A.Igwu Akor 2

First School Leaving Certificate

QUALIFICATIONS

Higher National Diploma in Marketing

National Diploma in Marketing

Diploma in Accounting & auditing

Assistant Store Officer Certificate

West African School Certificate

PERSONAL ATTRIBUTES

* Good communication and interpersonal skills.

* Team playing skills.

* Ability to work under pressure.

* Ability to work with little or no supervision

* Result oriented and target driven.

* Willingness to learn.

* Good business initiative and Marketing skill.

Achievements/Competencies

Increase team PBT by 10% from N10Million to 30million 2014 SME GTBMBA

Turn a loss balance sheet position to over 3.5billion.

MEMBERSHIP

Graduate Member, Nigerian Institute of Management

COURSES ATTENDED/FACILITATOR

N.Y.S.C. Reproductive Health & HIV/AIDS Prevention – Peer Educator's Training September 2010.

Customer Service and Care – HRINDEX

Marketing & Selling skills - Mac Tay consulting..

DETAIL OF KEY DUTIES

2012 – till date Guaranty Trust Bank Plc/31 Mobolaji Bank Anthony Way IKEJA LAGOS

Developing and marketing new products, initiatives and services that will delight customers, and add value to their business

Preparing and monitoring Balance sheet and income statement

Spotting new business trends and developing strategies to manage them

Resolving customer related issues promptly & overall administration

Preparation of weekly reports,MPR and other financial reports

2010 – 20012 Access Bank Plc, Ligali Ayorinde V.I Lagos

Managing people and processes by providing an enabling environment that allows team members to be creative and to develop through training and coaching.

Account activation and spotting new business trends and developing strategies to manage them.

Processing of customer data and mandate verification.

HOBBIES

Reading & Traveling

REFERENCES

On Request.

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