HEIDI ANGLIN

P. O. Box *****, Charleston, SC ****7 (C) 860-***-****

acr16o@r.postjobfree.com www.linkedin.com/in/hbanglin October 12, 2015

To whom it may concern:

I was reading through your postings for an Administrative Assistant with Pozent in North Charleston and thought, this would be the ideal job to put my strong administrative skills and experience to good use providing Pozent with a skilled, reliable and ethical employee capable of handling multiple tasks in a fast paced environment.

My most recent administrative position as an administrative coordinator for a local non-profit along with more than 25 years of expanding administrative experience has given me valuable relevant experience. My reputation as an important team member who always gets the job done comes from my demonstrated ability to multi-task. I've worked on projects such as drafting company correspondence, entering data and preparing reports for leadership, organizing company meetings and assisting with off-site events, in addition to expanding available database tools for enhanced reporting and data recovery. A proactive employee, and I take pride in my ability to adapt to all kinds of situations quickly and provide customer service to internal and external customers with empathy and confidentiality. My skill in MS Office Suite including MS Publisher and ability to learn new programs and systems quickly would make me a skilled asset in this role.

I look forward to discussing this opportunity with you and demonstrate how I can contribute my skills and talents to helping your office run as smoothly and productively as possible. Thank you for your consideration, I look forward to speaking with you soon. Regards,

Heidi Anglin

HEIDI ANGLIN

P O BOX 31533, CHARLESTON, SC 29417 Mobile: 860-***-**** acr16o@r.postjobfree.com www.linkedin.com/in/hbanglin PROFESSIONAL SUMMARY

Administrative professional with extensive administrative and customer service skills with experience in a variety of professional environments and interaction with a wide range of personalities; exceptional computer skills and the ability to learn new systems quickly; versatile and able to adapt to ever-changing work demands; a strong sense of loyalty and commitment; assume responsibility and easily handle stressful situations. All work performed with the highest regard for work ethic, discretion and confidentiality. Highly organized and detail oriented Administrative Assistant/Office Manager with more than 30 years’ experience supplying thorough, organized administrative support to executives, boards of directors and leadership in government, corporate and non-profit environments. Technically-adept with advanced knowledge of MS Office Suite and experience creating Excel databases, PowerPoint presentations and Publisher documents. A true professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale

SKILLS

60 WPM typing speed Articulate and well-spoken

Database management

Customer service-oriented

Excellent planner and coordinator

Flexible and dependable

Conference Planning

Filing and data archiving

Employee training and development

Web page maintenance

Advance administrative knowledge Spreadsheet creation and management WORK HISTORY

Sales Associate, 05/2013

Phillips Shoes

Retail shoe sales associate, assist with cashiering duties as needed. Responsible for various areas of retail store cleaning, straightening & stocking. Assist with shipping and receiving.

Administrative Coordinator / Office Manager, 08/2007 to 06/2015 Junior League of Charleston, Inc. – Charleston, SC Coordinate and manage all aspects of business office for a non-profit, all volunteer organization; provided training and administrative support to leadership which rotated on an annual basis; responded to members' individual needs in a professional and courteous manner while upholding the Bylaws and operating policies of the organization; prepared and disseminate internal and external correspondence; maintained organizational records to include membership database maintenance and historical records; updated and assisted with the redesign of the organization's website for public and members-only information pages; assisted members with website access and updates to profiles as needed; assisted the general public with cookbook sales; worked with organization on a national level to resolve membership issues; provided administrative support to board of directors and committee chairs responsible for a variety of community and organization projects throughout the year; coordinated mass mailings including designed, created and distributed bi-weekly e-newsletter to all members; assisted with recruitment process for new members; maintain supply levels to meet project and task needs; designed/created presentations using PowerPoint and print materials for distribution using MS Publisher.

Administrative Assistant/Confidential Secretary, 11/2002 to 06/2007 Associated Press – Hartford, CT

Provided administrative support to chief of bureau, news editor and staff of reporters, correspondents, photographers and communications specialists; responsible for accounts payable and receivable; performed human resource functions; maintain local files on staff and member newspapers; developed and maintained database of key internal contact information used by bureaus throughout the US; created a master listing of member newspapers to include history, services and key contacts used by local staff; assisted in creating and maintaining bureau budget and records annually at the direction of the chief of bureau; assumed full responsibility for coordinating local and out-of-town meetings and events for staff, members and member organizations. Managed office supplies, vendors, organization and upkeep. Opened and properly distributed incoming mail. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Assisted with event planning, including associated travel and logistical arrangements. Screened all visitors and directed them to the correct employee or office. Senior Sales Coordinator, 02/2002 to 09/2002

Barnes Aerospace – Windsor, CT

Coordinated and reported sales efforts for international and US sales team; direct administrative support for vice president of sales and local sales staff; coordinated meetings; prepared presentation materials; made travel arrangements; created a database of customers used to track sales and customer service representatives on an on-going basis; assisted proposals group with drawings and requests for quotes from customers; assisted marketing department on trade show preparations and logistics coordination. Regional Administrative Assistant, 01/1996 to 01/2002 Safety-Kleen Corporation – W. Hartford, CT

Administrative assistant to four district sales managers; created documents and reports; created local forms and templates, coordinated meetings, travel arrangements, and training schedules; conducted training of administrative staff on required skills to include use of computer and manipulation of software; served as the special project monitor; member of the integrated customer service team; extensive customer contact and problem solving with a heavy emphasis on accounts receivable/payable and service-related issues; on-going contact with senior vice presidents, human resources and training personnel on a variety of tasks; provided support to various functions within local office. 02/2002 to 07/2004

Continued with part-time employment approving and entering pricing exceptions and training documentation into company developed databases for northern market. Administrative Assistant, 01/1992 to 01/1996

United States Air Force Recruiting – Manchester, CT Administrative Assistant to the USAF recruiting supervisor for the State of Connecticut. Security Representative, Secretary / Receptionist, 01/1986 to 01/1987 Institute for Defense Analysis – Alexandria, VA

Administrative Specialist/Personnel Specialist, 01/1987 to 01/1990 Connecticut Air National Guard – Granby, CT

Served both as a reservist and full-time guardsman. Also served short duration active duty tours in Panama and at the Pentagon, Washington, D.C. Discharge available upon request). Full time Civilian Personnel Liaison 1988-1990

EDUCATION

Associate of Science: Paralegal, 1998

Manchester Community-Technical College - Manchester, CT GPA: 3.78

SKILLS

Accounts payable, accounts receivable, Adobe Photo Shop, calculator, customer service, database management, electronic/traditional filing systems, fax machines, form creation, human resource, Microsoft Office including Publisher; website upkeep. AWARDS - PROFESSIONAL MEMBERSHIPS - ACTIVITIES

• Air Force Achievement Medal (2) and various letters of appreciation;

• Air Force Longevity Medal

• Member, Phi Theta Kappa National Honor Society, 1995

• Former advisor to the Windsor Police Explorer Post 340 (youth program ages 11-21);

• Former Coach, cheerleading - Windsor Giants Football League (ages 8-14);

• Troop Leader, Girl Scouts of America;

• Komen Race for the Cure volunteer;

• Member, Charleston Random Acts of Kindness; Member, International Association of Administrative Professionals

PROFESSIONAL REFERENCES

Stephanie McDonald acr16o@r.postjobfree.com 843-***-**** SC Appellate Court Judge

Lisa Rainero acr16o@r.postjobfree.com 843-***-****

Homemaker; Past President, Junior League of Charleston Dana Cadden acr16o@r.postjobfree.com 843-***-****

Bookkeeper, Administrative Assistant, Junior League of Charleston Tiffany Silverman acr16o@r.postjobfree.com 843-***-**** Director of Fine Arts, The Citadel

Heather Crosby-Bedenbaugh acr16o@r.postjobfree.com 843-***-**** Adjunct Professor, History, College of Charleston

HEIDI ANGLIN

P O BOX 31533, CHARLESTON, SC 29417 Mobile: 860-***-**** acr16o@r.postjobfree.com https://www.linkedin.com/pub/heidi-anglin/12/5a0/a38 PROFESSIONAL SUMMARY

Administrative professional with extensive administrative and customer service skills in a variety of professional environments and interaction with a wide range of personalities. Exceptional computer skills, the ability to learn new systems quickly; versatile and able to adapt to ever-changing work demands. A strong sense of loyalty and commitment I assume responsibility and easily handle stressful situations. All work performed with the highest regard for work ethic, discretion and confidentiality. Highly organized and detail oriented Technically-adept with advanced knowledge of MS Office Suite and experience creating Excel databases, PowerPoint presentations and Publisher documents. A true professional who goes above and beyond traditional administrative tasks and capable of handling multiple projects. Excellent work ethic and strength in boosting company morale SKILLS

60 WPM typing speed Articulate and well-spoken

Database & spreadsheet management

Customer service

Excellent planner and coordinator

Flexible

Conference Planning

Filing and data archiving

Employee training and development Web page

maintenance

Advance administrative knowledge and MS Word, Excel, Power Point WORK HISTORY

Sales Associate, 05/2013

Phillips Shoes

Retail shoe sales associate, customer service, stocking & displays. Assist with cashiering duties as needed.

Administrative Coordinator / Office Manager, 08/2007 to 06/2015 Junior League of Charleston, Inc. – Charleston, SC Coordinated and managed all administrative aspects of business office for a non-profit, all volunteer organization; provided training and administrative support to leadership which rotated on an annual basis; responded to members' individual needs in a professional and courteous manner while upholding the Bylaws and operating policies of the organization; prepared and disseminate internal and external correspondence; maintained organizational records to include membership database maintenance and historical records; updated and assisted with the redesign of the organization's website for public and members-only information pages; assisted members with website access and updates to profiles as needed; assisted the general public with cookbook sales; worked with organization on a national level to resolve membership issues; provided administrative support to board of directors and committee chairs responsible for a variety of community and organization projects throughout the year; coordinated mass mailings including designed, created and distributed bi-weekly e-newsletter to all members; assisted with recruitment process for new members; maintain supply levels to meet project and task needs; designed/created presentations using PowerPoint and print materials for distribution using MS Publisher. Cut supply spending by more than half by providing in-house printing and mailing where possible – cutting the supply budget by $2,000 annually. Administrative Assistant/Confidential Secretary, 11/2002 to 06/2007 Associated Press – Hartford, CT

Administrative support to chief of bureau, news editor and staff of reporters, correspondents, photographers and communications specialists; responsible for accounts payable and receivable; performed human resource functions; maintain local files on staff and member newspapers; developed and maintained database of key internal contact information used by bureaus throughout the US; created a master listing of member newspapers to include history, services and key contacts used by local staff; assisted in creating and maintaining bureau budget and records annually at the direction of the chief of bureau; assumed full responsibility for coordinating local and out-of-town meetings and events for staff, members and member organizations. Managed office supplies, vendors, organization and upkeep. Opened and properly distributed incoming mail. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Assisted with event planning, including associated travel and logistical arrangements. Screened all visitors and directed them to the correct employee or office. Senior Sales Coordinator, 02/2002 to 09/2002

Barnes Aerospace – Windsor, CT

Gathered and reported sales efforts for international and US sales team; direct administrative support for vice president of sales and local sales staff; coordinated on/off site meetings; prepared presentation materials; made travel arrangements; created a database of customers used to track sales and customer service representatives on an on-going basis; assisted proposals group with preparation of drawings and requests for quotes from customers; assisted marketing department on trade show preparations and logistics coordination.

Regional Administrative Assistant, 01/1996 to 01/2002 Safety-Kleen Corporation – W. Hartford, CT

Administrative assistant to district sales managers; created forms and reports to provide ongoing information necessary to support sales goals; coordinated regional meetings, travel arrangements, and training schedules; conducted training of branch administrative staff on required skills to include use of company specific programs and manipulation of software; served as the special project monitor; member of the integrated customer service team; extensive customer contact and problem solving with a heavy emphasis on accounts receivable/payable and service-related issues; on-going contact with senior vice presidents, human resources and training personnel on a variety of tasks; provided support to various functions within local office. Solved on-going billing issues with a large Canadian buying group saving SK revenue and securing future business with same. 02/2002 to 07/2004

Continued with part-time employment approving and entering pricing exceptions and training documentation into company developed databases for northern market. Administrative Assistant, 01/1992 to 01/1996

United States Air Force Recruiting – Manchester, CT Administrative Assistant to the USAF recruiting supervisor for the State of Connecticut. Security Representative, Secretary / Receptionist, 01/1986 to 01/1987 Institute for Defense Analysis – Alexandria, VA

Administrative Specialist/Personnel Specialist, 01/1987 to 01/1990 Connecticut Air National Guard – Granby, CT

Served both as a reservist and full-time guardsman. Also served short duration active duty tours in Panama and at the Pentagon, Washington, D.C. Discharge available upon request). Full time Civilian Personnel Liaison 1988-1990

EDUCATION

Associate of Science: Paralegal, 1998

Manchester Community-Technical College - Manchester, CT GPA: 3.78

SKILLS

Accounts payable, accounts receivable, Adobe Photo Shop, calculator, customer service, database management, electronic/traditional filing systems, fax machines, form creation, human resource, Microsoft Office including Publisher; website upkeep. AWARDS - PROFESSIONAL MEMBERSHIPS - ACTIVITIES

• Air Force Achievement Medal (2) and various letters of appreciation;

• Air Force Longevity Medal

• Member, Phi Theta Kappa National Honor Society, 1995

• Former advisor to the Windsor Police Explorer Post 340 (youth program ages 11-21);

• Former Coach, cheerleading - Windsor Giants Football League (ages 8-14);

• Troop Leader, Girl Scouts of America;

• Komen Race for the Cure volunteer;

• Member, Charleston Random Acts of Kindness; Member, International Association of Administrative Professionals

PROFESSIONAL REFERENCES

Lisa Rainero acr16o@r.postjobfree.com 843-***-****

Homemaker; Past President, Junior League of Charleston Stephanie McDonald acr16o@r.postjobfree.com 843-***-**** SC Appellate Court Judge

Dana Cadden acr16o@r.postjobfree.com 843-***-****

Bookkeeper, Administrative Assistant, Junior League of Charleston Tiffany Silverman acr16o@r.postjobfree.com 843-***-**** Director of Fine Arts, The Citadel

Heather Crosby-Bedenbaugh acr16o@r.postjobfree.com 843-***-**** Adjunct Professor, History, College of Charleston

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