Profile

Human Resources graduate with more than *0 years of benefits and unemployment experience. Trained in new hire orientation, on-boarding, and recruitment. Excel in leadership and development. Excellent ability to communicate with diverse populations.

Education

Associate in Applied Science Business Administration/Human Resource Management December 2014

Wake Technical Community College, Raleigh, North Carolina

Skills

Microsoft Office, including Excel / PowerPoint

Recruitment

Training & Development

Onboarding

Candidate Selection

Applicant Tracking Systems

NEOGOV

Experience

North Carolina Department of Commerce, Division of Employment Security June 2007-Present

Raleigh, North Carolina

Benefits Technician Supervisor/Processing Assistant V

Develop and provide training of policies and procedures to new employees.

Manage claimant and employer separation statements ensuring accuracy of documentation.

Interview and select prospective new employees as well as provide coaching, support and guidance to all departmental employees.

Supervise 13 employees providing unemployment insurance information to claimants, employers and staff.

Evaluate and implement procedures, adjust personnel assignments and make proper adjustments to accommodate changes based on workloads which include the implementation of quality control measures and metrics.

Promoted from processing assistant to supervisor within one year.

North Carolina Department of Commerce, Division of Employment Security June 2004-May 2007 June 2004-December 2006

Raleigh, North Carolina

Processing Assistant V/III

Promoted from processing assistant III to V within seven months.

Reviewed the benefits payment system to process case documents

Compiled information packets for new claimants.

Analyzed and communicated solutions regarding unemployment insurance inquiries from claimants.

Received inbound calls and provided assistance to claimants, employers as well as local branch offices with claims-related problems and questions.

Wake County Public School System August 2001-June 2004

Raleigh, North Carolina

Special Needs Teacher Assistant

Developed disability awareness through work with diverse populations.

Assisted the lead classroom teacher with pre-determined classroom instruction.

Assured students maintained their individual schedules and provided assistance with the needs of all students on a daily basis.

Provided support and assistance with paperwork and various other duties.

Contact this candidate