Beth A. Carter **** Grand Avenue Apt. 29-585-***-****

San Leandro, CA 94577 acr147@r.postjobfree.com

Objective

Dynamic and reliable support clerk with 19 years of banking and customer service.

Support clerk who consistently exceeds company objectives to secure client satisfaction and loyalty.

Seasoned professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

EXPERTISE:

Home Equity

Student loan

Co-op Home Equity

Default Claims Processor

Proficient in Microsoft Office

Valued team player

Customer-oriented

Independent worker

Strong organizational skills

Customer service expert

Adaptive team player

WORK EXPERIENCE:

Chase Manhattan Bank 1986-1999

Sr. Customer Service Representative: Rochester, NY Sept. 1986 – Oct. 1999

Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

Organized monthly reports for the loan department to track success.

Cross-trained and provided back-up for other customer service representatives when needed.

Worked under strict deadlines and responded to service requests.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Fleet National Bank/Bank of America

Asset Custodian: Rochester, NY July 2000 – May 2005

hold in safekeeping assets/securities such as stocks, bonds and commodities.

Verified that information in the computer system was up-to-date and accurate.

Input new assets in the SEI database.

Hickey Freeman Tailored Clothing

Data Entry- Cutting Room Payroll: Rochester, NY Sept. 2005 - Aug. 2015

Accurately processed data using AS-400 database.

Prepared purchase orders.

Prepared and maintained support documentation.

Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.

EDUCATION:

James E. Sperry High School Rochester, NY

High School Diploma - 1977

Contact this candidate