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Manager Customer Service

Location:
Phoenix, AZ
Posted:
October 12, 2015

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Resume:

Michael L Warshaw

***** * ****** **, ******** AZ. 85388

Home: 731-***-**** - Cell: 731-***-**** - acr130@r.postjobfree.com

Executive Summary

SEASONED PROFESSIONAL OPERATIONS MANAGER WITH 21 YEARS OF PROGRESSIVE EXPERIENCE IN

ALL FACETS OF LOGISTICS, FREIGHT DOCK OPERATIONS, WAREHOUSING AND RETAIL STORE

MANAGEMENT. HIGHLY SKILLED IN COLABORATING WITH ALL ORGANIZATIONAL LEVELS TO ACHIEVE

CURRENT BUSINESS AND OPERATIONAL GOALS. PROFICIENT IN NMFC RULES AND REGULATIONS,

MICROSOFT OFFICE, WORD, OUTLOOK AND EXCEL.

Core Qualifications

Operations Management Dependability

Supervision and training Attention to detail

Sound judgment Organizational skills

Professional Experience

W & I Coordinator

August 2007 to September 2015

YRC WORLDWIDE - Phoenix, AZ

Assessed shipments for description errors that are accurate and credible, according to the NMFC.

Served as mentor to junior team members.

Increased facility profit average $21,000 weekly by completing credible weight & commodity corrections.

Educated Account Executives when the shipper's did not know the proper classification of freight.

Dock Supervisor

June 2003 to August 2007

YRC Freight - Jackson, TN

Coordinated activities of workers engaged in loading and unloading trailers and in the movement and storage of

hazardous materials or products.

Increased facility profit $6,000-$8000 per month through weight corrections.

Strong communication with other supervisors, terminal manager, office personnel, as well as dock and driver

teammates.

Trained new employees in job duties.

Developed and improved performance of employees through coaching and feedback.

Coordinate with other terminals to ensure efficient line hauls are completed, providing best customer service

possible.

Created all safety, incident, and accident reports.

Inspired a teamwork environment.

Guided a clean, safe environment for all personnel and visiting customers.

Directed safe handling and storage of hazardous materials as provided by the DOT.

Assessed that all work is performed according to company procedures, standards and specifications.

Dock Supervisor

June 1998 to June 2003

ROADWAY EXPRESS - Chicago Heights, IL

Increased Company profit by over $18,000 over a six-month period.

Managed team of 15-65 freight professionals.

Achieved cross training in all aspects of Roadway Dock Operations.

Enforced company safety programs and compliance with government safety regulations.

Motivated an average of 50 union employees to improve performance and quality of work processes through

training, education, reinforcement, and promoting teamwork.

Communicate key process measures (safety, claims, load factor, efficiency, load planning, service), to the labor

force.

Oversaw plans for manpower, service and equipment needs.

Dock Supervisor

August 1995 to July 1998

UNITED PARCEL SERVICE - Willow Springs, IL

Managed the handling/routing of 7500 packages per hour within 12 doors.

Monitored the training and performance of 40 union employees.

Directed personnel to move freight in the safest and most cost effective manner, promoting teamwork.

Created and maintained daily center reports.

Key member of Product Development Team with extensive interaction with marketing and engineering efforts.

Night Operations Manager

February 1994 to August 1995

B & H SYSTEMS - Bensenville, IL

Managed a team of 20 professionals specializing in the transportation of chemicals in an expedited manner.

Conducted safety meetings and inspections making the team cognizant of proper precautions/handling of

Hazardous Materials.

Executed the generation of pickup and delivery tickets as well as billing invoices.

Store Manager

March 1987 to November 1990

TONY LAMA BOOT COMPANY - Arlington Heights, IL

Managed scheduling, merchandise displays, inventory control & payroll.

Initiated promotions with local radio stations and night clubs.

Education

BACHELOR OF ARTS DEGREE : May 1988

Governors State University - University Park, IL, United States

Skills

Microsoft Word, Excel, Outlook, Interpersonal Skills.



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