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Engineer Customer Service

Location:
Tempe, AZ
Posted:
October 12, 2015

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Resume:

Robert Ellerd

*** ****** ****

Fort Valley, VA 22652, United States

Home: 540-***-****

Mobile: 703-***-****

URL: www.beyond.com/RobertEllerd

LinkedIn/Facebook

acr11l@r.postjobfree.com

OBJECTIVE

Become part of a team oriented organization that works toward success in system integration, training specialists, installation of hardware and software. An interesting and challenging career project that would let me be an asset to the organization by utilizing and expanding my expertise as a System Integrator, Training Specialist and/or a Technical Writer.

ACCOMPLISHMENTS

Lead Engineer at a Naval Shipyard

Project leadership and communication skills

30 years technical writing/editing/familiar with IEEE

Reputation as a dependable and accountable employee

Trained both new and existing personnel on daily operation of customer service system

Reduced redundancy and installation time by documenting efficient processes

Validate and test system procedures and operations

Expanded my abilities by being an instructor and training developer for submarines and P-3 Aircraft SONAR.

Active DOD secret clearance

CAPABILITIES

Work well as a team member or independently

Maintain technical expertise by associating with continually advancing technologies on submarines

Resourceful, energetic, competent, multi-task and results-oriented

Project leadership and communication skills

Thorough knowledge of government infrastructure

Quick learner who enjoys keeping current with new developments

Personable but firm professional with a good sense of humor and a strong sense of commitment toward success

Instructor and training developer for submarine and P-3 Aircraft SONAR

People person

AREAS OF EXPERTISE

Contenta

Excel

Arbortext

Snag-It

Flow Chart Builder

Microsoft Outlook

Word

Paint

PowerPoint

Dreamweaver

Adobe Photoshop

Technical Writing

Snip-It

Experienced in system integration

Experienced system instructor/trainer

Experienced in developing training material.

Experienced in defining system operational and maintenance procedures.

EMPLOYMENT HISTORY

General Dynamics AIS, Fairfax, VA

Advanced Engineer 1-Systems/Technical Writer, 1991 – Present

Developed and entered into IETM all Operating Procedures, Troubleshooting Procedures, Remove and Replace Procedures for all submarine SONAR systems and units. Also developed Functional Description for SONAR units.

Lockheed Martin Corp., Manassas, VA

Staff Information Developer, 1991 – 2001

Developed and entered into IETM all Operating Procedures, Troubleshooting Procedures, Remove and Replace Procedures for all submarine SONAR systems and units. Also developed Functional Description for SONAR units.

IBM Inc., Manassas, VA

Senior Field Engineer, 1981 – 1991

Installed submarine SONAR system hardware and software upgrades. Performed trouble calls around the world on submarines.

Held the position of Lead Engineer for IBM in the field at Puget Sound Naval Shipyard where I coordinated submarine overhaul SONAR system installation, upgrades, testing and went to sea for sea trials testing of the SONAR system. During this period I managed/supervised up to 5 IBM personnel. Managed up to 10 submarines at one time at different phases of overhaul.

U.S. Navy, USS Omaha SSN 692

Leading SONAR Technician, 1972 – 1981

Developed into leading SONAR Petty Officer and SONAR Technician on-board. Managed up to 13 personnel. Developed a continuing training plan for my SONAR personnel and assigned schools for them as required to train them on all the ship's SONAR systems.

EDUCATION

Lord Fairfax Community College, Middletown, VA

Information Technology, 1998

GPA: 3.8. Writing, English, Mathematics and all operational software for Microsoft Office.

Did not graduate as travel for my job took priority over my class attendance. Completed 1 year.

ITT Tech Institute, Reston, VA

Electronics Engineering, 1995

GPA: 3.6. Attended 1 year and then my work was at a very intense period so I had to quit.

Northern Virginia Community College, Woodbridge, VA

Technical Writing, 1989

GPA: 3.4. IBM sent me to NOVA for a semester of Technical Writing to gain experience after coming from the field.



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