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Manager Customer Service

Location:
Garner, NC
Posted:
October 12, 2015

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Resume:

Michael R. Morton

*** ***** ******** **.

Cary, NC 27519

Tel.: 919-***-****

E-mail: acr109@r.postjobfree.com

Summary of Qualifications:

An experienced manufacturing manager skilled at supervising, allocating, and organizing resources in complex and challenging FDA and cGMP environments. Superior problem solving, analytical, and decision making abilities. Excellent knowledge of supply chain, lean manufacturing, capacity and demand planning, changeovers, machinery and tooling. A quick-learner capable of managing time, capital and support services for dynamic and efficient production. Significant knowledge of raw materials, production processes, quality control, specifications, BOMs, routings, material costs, direct labor, and overhead. Uncommon ability to solve mathematical problems. A solid communicator and team player. A passion for seeing a job started on time, completed as scheduled, and within budget.

Selected Skills

Organization Problem Solving Decision Making Creativity Word, Excel, PowerPoint

Leadership Team Building Negotiation Communication Analytical

Professional Experience

Polyzen, Apex, NC

2011 to Sept. 2015 - Production Manager

Oversee and schedule 42 employees across multiple shifts in three- Class 10,000 cleanrooms

Plan work flow, manage multiple priorities and meet daily production targets while consistently reducing downtime

Identify, diagnose and resolve operational, manufacturing and maintenance problems within deadlines

Work exclusively with process engineer to increase efficiency and ensure repeatability

Work closely with Quality Assurance to develop and maintain cGMP and SOPs for ISO 13485 and ISO 9001

Work closely with supply chain for ordering materials and components to alleviate strains on cash flow

Implemented Lean manufacturing in cleanrooms to ensure the most efficient path for new and existing product lines

Implemented crossing training to enable more efficient scheduling and growth paths for employees

Control inventory and raw material handling

Ensure safe work environment through implementation of safety awareness programs and compliance with OSHA

Optimized work efficiency, structured discipline, and met on-time delivery requirements, enhanced customer satisfaction

The Triad Group Hartland, WI

2009-2011 Logistics-Production (Planner) Manager

Oversaw surgical, OTC, and medical instrument manufacturing

Scheduled and managed 57 production lines in (4) production suites

Directly supervised over 25 employees in an automated PCL regulated pharmaceutical environment

Maintained inventories for 650 different products

Worked closely with sales departments and customer service to achieve monthly goals with our customers

Oversaw the distribution for on-time deliveries

Managed the different supply chains for all components in the current and future production work schedule

Assisted in the creation of and installation of the inventory systems using Advantage software

2006-2009Production Manager – Triad Group -Cheaney Facility

Oversaw three divisions in OTC, including wipes, canisters, creams and ointments, and liquid-fill lines

Provided leadership for product delivery in timely manner

Ensured product quality and safety standards

Oversaw purchasing of chemicals and raw materials

Set and organized plant staffing levels

Project management oversight

Managed waste and labor reduction programs

Hired, trained and evaluated new and existing employees

Managed Building operations on 1st and 2nd shifts

Scheduled production on 25 lines

Oversaw batching, shipping and receiving areas

Worked with sales team to meet customer expectations and to provide analytical solutions

Guy and O’Neill, Inc., Fredonia, WI

2005-2006 Production Supervisor

Responsible for supervision in a semi-automated manufacturing lean principle environment

Developed high performance work teams for each lines

Implemented 5s to ensure a more timely changeovers from product to product

Managed scheduling and controlling work flow to meet customer demands

Worked with automated robotics on lidding equipment using Allen Bradley software.

NCL Graphic Specialties Waukesha, WI

1999 -2005 Production Manager - promotion from Technical Support Specialist and Team Leader

Managed Bindery Operations in an ISO 2000 structure and AIB Control Plan

Helped implement Quality Assurance Systems for process inspections

Manager and scheduler for 120 people over 1st, 2nd and 3rd shift

Oversee cut and stack labels, cut, folded and over wrapped coupons and glued booklets

In charge of three departments in two separate locations

Responsible for employee performance review

Education

Associates Degree - 2006: Business Administration, American Intercontinental University

Training & Certification

State of Wisconsin Fire Fighter and Emergency Medical Technician

Madison Area Technical College for EMT Certification

Kenosha Technical College for Fire Fighter Certification

Certified Krones Labeler via Krones Canmatic School

Hazardous Materials Handling

OSHA Safety and Health Training



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