ZULEYKA WESTMAAS

Jackson Heights, NY 646-***-**** acr0za@r.postjobfree.com https://www.linkedin.com/pub/zuleyka-westmaas/10/856/356

Summary

Highly motivated and dedicated commercial real estate underwriter who excels in revealing customer needs and delivering solutions. Thrives in high-pressure environments and picks up fast on new topics or changing procedures. Broadly employable due to international experience, education, and multilingual skills. This versatile team-player with the ability to work independently as well, is continuously striving for self-improvement and development.

Highlights

Commercial awareness Adaptability and flexibility

Customer focus / orientation Interpersonal effectiveness (incl. cultural agility)

Attention for detail Languages: Dutch (native), English (bilingual),

Teamwork Spanish (conversational), French & German (limited)

Accomplishments

Certificates

Business English-B (NCOI) 2012

Collateral & Business Type (NIBE-SVV) 2008

Principles Corporate Credit Loan (NIBE-SVV) 2007

Courses

Spanish level 4/Advanced (El Centro NYC) 10/2015

NYC Real Estate Salesperson Licensing Course (RE Education Center) 2014

Spanish (Enforex Madrid, ENTA Amsterdam, Intercultura Costa Rica) 2010, 2012, 2013

Communication Skills (ZP Groep, ING-ABC) 2001, 2010

Experience

Ads Quality Rater for Google 09/2015 to current

ZeroChaos New York, NY, United States

Assisting Google in maintaining and improving the quality of their search engines by performing a variety of rating tasks.

Account Manager Real Estate Finance 01/2010 to 03/2013

WestlandUtrecht Bank (ING Group) Amsterdam, Netherlands

Account manager/Underwriter delivering customized financing solutions to commercial real estate professionals. Tasks consisted of but were not limited to: Assessing clients’ needs. Negotiating conditions toward closing the deal, which entailed mediating between clients and Credit Risk Management. Analyzing and interpreting annual reports, appraisal reports and other financial figures. Assessing collateral and formulating conditions on any additional collateral, rates and other conditions. Retrieving all other information relevant to the acceptance decision. Drawing up credit proposals for submission to the Credit Committee. Ensuring administrative completion of closed loans. Credit reviews of existing facilities. Formed a team with a sales manager, which always ended first or second to reach the sales goals of a division subdivided in 8 regional teams.

Corporate Finance Associate 01/2007 to 12/2009

Nationale Nederlanden Bedrijfsfinancieringen (ING Group) Amsterdam, Netherlands

Portfolio management commercial real estate loans, serving external as well as internal clients. Tasks consisted of but were not limited to: annual credit reviews, credit alterations, interest renewal proposals, redemption. Entailed frequent customer contact, mostly by telephone. Demonstrated exceptional research skills by unveiling case of fraud.

Mortgage Acceptance Associate 01/2003 to 12/2006

WUH Bank (ING Group) Amsterdam, Netherlands

Collecting and assessing all required documents for file completion after acceptance of mortgage proposals and transferring funds after closure, included frequent customer contact by telephone. Achieved division goals at all times.

Customer Service Representative 10/2000 to 12/2002

Postbank (ING Group) Amsterdam, Netherlands

Consumer banking, cross-selling, handling complaints. First semester was part of a work-study program. Exceeded in calming down furious clients during a poorly executed, large-scale promotional campaign.

Education

Bachelor of Science: Organizational Management 2015

Nyack College New York, NY, United States

This major entailed modern day leadership (communication) with a strong focus on

workforce diversity and globalization.

Certificate: Account Manager Business Course 2010

ING Bank Academy Amsterdam, Netherlands

Completed Commercial Credit Underwriter training

Coursework in Accounting, Finance and Business Administration

Propedeuse: HEAO (Economics & Marketing) 2001

Hogeschool van Amsterdam Amsterdam, Netherlands

There is an intermediate examination (propedeuse) after the first year at a research university.

HS Diploma: V WO (Preparatory University Education) 1999

Highest level in secondary school system of the Netherlands, academically the most rigorous. Amsterdam, Netherlands

(Comparable to prep school in US.)

Contact this candidate