**** *.******** ****#*** Denver, Co ***** Ph#720-***-**** acr0yy@r.postjobfree.com
Charles A Hood
Objective
To Obtain a position as a Customer Service Representative Or Collector
Experience
04/23/12-03/07/13
Dish Network
Littleton, Co
Executive Resolution Specialist
Daniel Harrison-303-***-****(Main)
Answer Inbound calls Regarding Troubleshooting on Dish Network Equipment. Assisting Customer with Billing Issues, Adjustments to Accounts and Programming Packages. Providing Verification for Credit Approval for New Customers. Building Shell and new Accounts for Sales Partners and Retailers.
Managing escalated customer issues that are received via direct customer contact, supervisors, regulatory agencies, customer protection agencies, and executive management.
Employ sound judgment and customer service knowledge to resolve escalated and difficult customer issues
1/27/11-7/5/11
P.S-Partner Solutions/Liberty Mutual
Golden, Co
Central Routing Center Representative
Jackie Padilla-303-***-****
Verifying Personal Lines of Insurance for Home, Auto, Boat and Motorcycle Policies for Safeco Insurance. Providing Letter of Experience, Declaration Pages and Evidence of Insurance (E.O.I) For Proof of Coverage’s.
Updating Mortgagees’ and Lien Holder Information for Line Endorsements’. Providing Customers with Information On Relocation of Policy, Adding Additional Insured to Policy, Changing Billing Method Of Payment
Assisting Agents and Customers with Policy Coverage Changes, Billing Adjustments and Policy Reinstatements through Gold Agency or Policy Agency. Taking Payments for Personal Lines of Insurance.
11/30/10-1/13/11
Revenue Enterprises
Aurora, Co
Collections Representative
Sally Shultz-303-***-****-(Office) 303-***-****(Mobile)
Soft Collections Representative for TRICOR Laboratories Based out of New Mexico. Assisting Customers with Inquiry on Lab Test Regarding Blood Work and General Annual Physical Exams. Reviewing Medical Labs for Correction of Coding.
Working Recon Report for Accounts Payable and Account Receivable for Past Due lab Test Balances and Accounts Already Paid by Customers. Outbound Calling For Collections On Past Due Accounts Before Sending To Bad Debt Collections For Review and Payment.
Assisting Customers with Payments via Phone and Inquiry Regarding Coverage on Medical Labs and Blood Work.
11/5/07-12/5/08
A.C.S. Inc
Denver, Co
Customer Service Representative I
Raquel Martinez-303-***-****
Contacting Benefit Case Workers for Benefit Inquiry and Case Issues for the Colorado Department of Denver Human Services. Communicating Appropriate Options for Resolution in a Timely Manner.
Assisting With Aid to the Needy and Disabled, Food Assistance, Child Care, Adult and Child Medical Benefits through Medicaid, C.I.C.P and Child Health Plan Plus.
Researching And Resolving Inquires on Benefit Recertification’s and Escalated Issues through Carepoint and C.B.M.S (Colorado Business Managed Systems).
Education
6/99-06/01
Colorado’s Finest
Englewood, Co
H.S Diploma
High School Diploma
Interests
Computer Technology, Reading and Gaming.
References
Sally Schultz-Revenue Enterprises-Floor Supervisor-303-***-****(Office) 303-***-****(Mobile)
Raquel Martinez-A.C.S Inc-Supervisor-303-***-****
Jackie Padilla-P.S-Partner Solutions- Temp Supervisor-303-***-****