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Customer Service Manager

Location:
Illinois
Posted:
October 09, 2015

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Resume:

Dan Arms

***** ********* **. **

Prior Lake, MN *5372

651-***-****

acr0y9@r.postjobfree.com

SUMMARY of EXPERIENCE:

** **** ************ ****** ******** warehouse/ logistics/ dispatching as well as landscaping/ hardscaping. Skilled equipment operator including forklifts, dump trucks, skid loaders, backhoes, front end loaders and a variety of small power tools. Highly organized, detailed oriented, and a great team player.

EDUCATION:

Hennepin Technical College – AA Horticulture

SKILLS

Communications and Customer Service

- Strong written and verbal communication skills, complaint and conflict resolution, demonstrated ability to multitask projects, and positive attitude. Equipment Operation

- Class A licensee, forklift experience (certification has expired), skid loader, backhoe, frontend loader, hand and power tools.

Logistics and Operations

- Great Plaines Operations Systems, DOT safety compliance, computer system skills, truck routing, driver relations, truck and rail route triage, and driver relations. Industry Expertise

- Plant identification, landscape and hardscape design, carrier relations and problem solving, workplace safety, team relations, and dependability. PROFESSIONAL EXPERIENCE:

Bailey Nurseries Inc, Woodbury, MN March 1995-September 2015 Logistics and Dispatch

Bailey Nurseries is a fourth-generation family-owned nursery serving customers throughout the U.S. and Canada. We are widely recognized as one of the United States' largest wholesale nurseries, with products distributed by more than 4500 independent garden centers, landscapers, growers and re- wholesalers.

Logistics/ Dispatching for up to approximately up to 60 truckloads per day

Load development

Routing orders, carrier assignment, and carrier confirmation

Analyze assigned routes for efficiency and cost adjusting as needed

Customer service

Intercompany communication

Warehousing

Forklift experience

Garden Solitude Landscaping, Minneapolis, MN February 2007-September 2012 Owner

Residential landscaping and handicapping throughout the state of Minnesota. Our goal was to bring the customers dreams true about their landscaping needs, and provided a personal touch to all projects. Projects ranged from $500 - $15000 and included patios, retaining walls, boulder walls, gardens, walkways, and general lawn maintenance.

Job and material quotes

Landscape design and execution

Equipment maintenance (dump trailer, skid loader, mowers, blowers, and hand tools)

Quotes, billing, and business administration

Customer service and negotiation of contracts

Business administration using QuickBooks

Midwest Landscapes, Maple Grove, MN March 1990 - March 1995 Nursery Manager

Midwest Landscapes specializes in creative landscape designs for commercial properties. From the natural beauty of high-quality trees, shrubs and flowers to dynamic hardscape elements such as retaining walls, paver and stone pathways and patios, our professionals design, bid and consult on all types of projects. Whether we’re installing landscapes or designing your irrigation system, our craftsmanship and attention-to-detail will ensure a show-stopping landscape.

In charge of Nursery Stock Inventory

Watering

Chemical Spraying

Ordering Nursery Stock

Make sure orders are ready for the landscape crews

Customer Service

References available upon request



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