Resume

Sales Customer Service

Location:

Dallas, TX

Salary:

75,000 base

Posted:

October 09, 2015

Contact this candidate

Resume:

Courtney M. Cook

**** **** *** **. #**** Dallas, TX 75204 316-***-**** acr0xe@r.postjobfree.com

OBJECTIVE

Seeking a sales position in which I can build relationships through effective sales and marketing initiatives to help customers reach their goals. I am looking to continue to develop my already strong work ethic and social and online media skills.

EDUCATION

Bachelor of Science in Nursing, cum laude honors, Wichita State University in Wichita, KS

PROFESSIONAL EXPERIENCE

Key Account Manager June 2015 – Present

COMPAREX, a Microsoft Partner Dallas, TX

Named "Microsoft's 2015 Partner of the Year," COMPAREX is a global IT provider specializing in license management, sourcing, technical product consulting and cloud-based professional services. With a track record spanning 30 years, COMPAREX serves the public-sector, SMB and large international corporations. As a Key Account Manager, I am responsible for creating Microsoft Cloud opportunities and driving Cloud revenue within the Comparex USA customer base with my focus in Seattle, WA and surrounding cities. I work directly with the customer as their consultant for their IT needs, and managing the day-to-day support needs related to the procurement of products and services. I am responsible for facilitating the execution of all customer service related functions associated with customer support including preparation of sales quotes, sourcing of product from distribution partners and other sales support related functions.

Obtained 231% of quarterly product quota in one month (July 2015)

Manage territory in Seattle, WA and surrounding cities

Drive incremental Microsoft Cloud gross margin within existing accounts

Purposefully pursue and close new business and revenue streams

Manage day-to-day customer requests, opportunity creation, and pipeline management

Hunt Cloud opportunities in new accounts

Account Executive October 2014 – Present

ACTIVE Network, Vista Equity Dallas, TX

Sold ACTIVE’s cloud-based technology to activity organizations helping them simplify and grow their businesses. Effectively cold-called potential customers and maintained sales pipeline. Managed territory in central California and developed an integrated strategy for successfully selling ACTIVE’s technologies. Created and presented customer web demonstrations and proposals, as well as negotiated pricing and contract terms and conditions. Effectively coordinated all aspects of the sale from initial contact to system integration.

Purposefully pursue and close new business and revenue streams.

Obtained 110% of quota (Q1)

Obtained 144% of quota (Q2)

Received the “Quota Crusher” award from our CEO

Rated top sales team on the floor for Q4, Q1, Q2

Consumer Lending Specialist March 2013 – October 2014

Wichita Federal Credit Union, Wichita, KS

Consulted with current and potential customers, identifying financial needs and selling appropriate products and services. Worked proficiently under pressure in a goal-driven, multi-tasking environment. Consistently sold vehicle warranties, payment protection and insurance options. Oversaw each stage of the lending process from initial sell to closing the loan. Efficiently utilized cold-calling skills to solicit new business from annual credit reports on existing members. Utilized social media skills to solicit new business through Facebook and Linkedin.

Maintained high standard of performance, meeting all sales goals for the 2013 year.

Ranked in the top 5 for overall gross loan gain, consistently averaging $200K gross loan growth per month.

Loan gain of over $5M company-wide for our summer 2014 auto campaign, surpassing our goal.

Continually ranked as the top sales team out of our three Wichita branches.

Courtney M. Cook

2801 Live Oak St. #2107 Dallas, TX 75204 316-***-**** acr0xe@r.postjobfree.com

Personal Service Representative September 2011 – March 2013

Credit Union of America, Wichita, KS

Consulted with current and potential customers, identifying financial needs and recommending and selling appropriate products and services. Worked proficiently under pressure in a goal-driven, multi-tasking environment. Consistently sold vehicle warranties, payment protection, insurance options, IRA’s and checking accounts. Worked closely with Human Resources to help train new employees.

Maintained high standard of performance, averaging 119% of sales goals.

Awarded for most vehicle warranties sold during the summer of 2012.

Branch gain of over $3M gross loan growth for 2012, surpassing our goal.

One of five selected out of 85 employees to be a Subject Matter Expert during our core conversion. Duties included learning the new core system, creating study modules, teaching classes, acting as a liaison between the consultants and the staff, and hands-on training of staff during the conversion.

Owner and Operator October 2011 – April 2013

Lady Be Good Vintage, Etsy.com, Wichita, KS

Utilized knowledge of the current fashion market to create an online store selling unique and affordable vintage clothing and accessories. Applied social media skills to promote my website through Facebook, Twitter and Instagram. Actively handed out business cards during local events such as Wichita’s Final Friday art exhibits.

Developed and maintained working relationships with both national and international online stores.

Actively sold to both national and international consumers.

Consistently received positive feedback from customers on quickness of delivery, personalization of packaging, condition of products and accurate description of the item purchased.

Nurse Technician May 2009 – June 2010

Veterans Affairs Hospital, Wichita, KS

As a Nurse Technician my primary responsibilities include but are not limited to: Taking and documenting vitals on all patients on assigned floor 3x day, assisting nurses with IV's, blood draws, catheter insertions, wound dressings, lifting and turning patients, and assisting patients to PT and X-Ray appointments. As a full-time Nursing Student I was also assigned a Nursing Mentor to follow as he/she handed out medications, changed IV fluids, and charted patient recoveries.

Worked primarily Med-Surge and ICU floors

Awarded top Nurse Technician multiple months in a row

Still maintained a high GPA (3.7) while working as a NT full-time

Customer Service Teller October 2006 – September 2011

Credit Union of America, Wichita, KS

Processed customer financial transactions and efficiently cross-sold products that fit the customer’s needs. Assisted with cash ordering, loading and balancing cash dispenser machines, vault and teller balancing.

Awarded most cross-sold products during the summers of 2010 and 2011.

Maintained a high standard of service with no major drawer offages.

Surpassed the required yearly online compliance training courses with standards of testing 90% or better.

Courtney M. Cook

2801 Live Oak St. #2107 Dallas, TX 75204 316-***-**** acr0xe@r.postjobfree.com

PROFESSIONAL REFERENCES

Barbara Scheibmeir, Branch Manager

Wichita Federal Credit Union

3730 W. 13th St. Wichita, KS 67203

316-***-****

Jackie Heyen, former Supervisor

Credit Union of America