KHIN MOTH MOTH WIN

Cos Cob, CT *****

acr0xc@r.postjobfree.com

cell # 646-***-****

OBJECTIVE

To obtain further system engineering professional experience, analytical abilities and networking knowledge in the edge of Information technology, and Cisco Networking, Unified Communication solutions and deploying Collaboration system in the challenging and new complex system design environment.

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EDUCATION

M.Sc, Computer Science and Information System,

(Asian Institute of Technology, Thailand, 2001)

B.Sc, Biological Science (University of Yangon, Myanmar, 1993)

INTERNATIONAL DIPLOMA

International Diploma in Computer Studies (IDCS), UK

International Higher Diploma in Computer Studies (IHDCS), UK

PROFESSIONAL CERTIFICATE

Cisco Certified Network Professional

Cisco Certified Voice Professional

Cisco Certified Network Professional (Data Center, 2014)

PROFILE

Progressively supervise business development and technical design positions. Securing the performance and availability of the Cisco networking and Communication. Maintain and design infrastructure to the highest standard with maximum levels of productivity and efficiency. Currently pursuing the certification at an expert-level to gain knowledge and experiences in communication and collaboration solutions. Comprehensive knowledge of the Cisco Networking and Unified Communication Collaboration, excellent analytical skill, strong organizing skill, able to work on own initiative and good correspondence teamwork including the following:

T1 CAS, PRI, SIP, FXO EIGRP, BGP, DMVPN, Multilink PPP

Cisco Routers and Switches VLAN, HSRP, QoS, NAT

VPN3000, ASA5525X ACL, DMZ network, LAN-to-LAN

CUCMs, Cisco Unity Connection, MGCP, H.323, CME, SCCP, SIP, and t.38

UCCX, IMP, RightFax (Broadless)

PROFESSIONAL EXPERIENCE

Cisco Voice Engineer December 2014 - Present

Highstreet IT LLC.

Responsible as a voice engineer: design, plan, implementation, engineering, reporting, documentation of the scope of projects. Cisco Unified Communication System (UCS) new implementation, migration, upgrading legacy Voice system to Cisco Collaboration version 10 environments on UCS C220, 210 and Call Control application such as Callmanger, CME, BE6000 and UC500. Integration with external application such as Microsoft exchange server with Cisco Unity Connection. Oracle database server with Contact Center Express to maintain the script application for Cisco Agent functionality. Deploying Cisco IM and Presence service with CUCM, the capable of using video conference and instant messaging system for Jabber Clients.

Configuring the voice gateway on Cisco 2800, 2900 series routers using MGCP, SIP, H323, SCCP and SRST protocol. Setup QoS and policy on the voice router and PoE switches for voice and video qualities with IP phone 7960 series, 9971s and Jabber Clients. Creating and administrating call routing, route pattern, translations, mobility, etc on Communication manager version 9 and 10 environment for enterprise requirements.

Implementation and configuration Cisco Unified Communication Manager Express (CUCME) for small business customers and Cisco Unity Express (CUE) integration on voice router for voicemail function. Troubleshooting and resolving all related IP Telephony, Voice Gateways and TCP/UDP, voice applications issues for multi system business units. Collaborated the team members for group projects and handling individual projects.

Network Engineer (Data/Voice) April 2006 – November 2014

USAlliance FCU, NY

Centralized call routing and control system, voice messaging, mobility services and Call recording with port mirroring and Cisco Forked Audio through network line and VPN connection. Re-engineering with new BGP network design in the enterprise cloud network and DNS failover. Secured SSL-VPN connection with RSA two factors authentication solution for remote users. Integrated Fax over IP to the existing Unified Communication cluster. Coordinate internal and external the team to determine the scope and objectives of proposed project. Provide accurate information to the company and third-party vendor’s requirement.

Implementation the new systems and the ongoing administration of the financial institute enterprise data/voice network. Upgrading IOS software on Cisco Voice Gateways on Cisco 2800/2900 series routers, and call routing and dial plan on Communication manager cluster. Managing VLANs on Catalyst switches 6500s, and PoE switches,

Design Data Center – Colo network design and implementation project for primary and disaster recovery sites. Optimize the latest devices and greatest technology efficiently operates in the enterprise network.

Implement new SIP trunk implementation project in the cluster with ITSP, deploying Cisco IM & Presence service with CUCM and Jabber clients for video conferencing, instant messaging for enterprise needed.

Re-engineering and MPLS network cloud migrating of WAN connection to deliver high-performance, secure, and reliable services to unite campus, data center, and branches networks.

Upgrading Unified Communications Collaboration environment 9.1 in the clusters such as CUCMs, CCXs, CUC and IMP. Modifying call flows as business needed. Creating, redesign and modifying CSQ scripts for IVR to perform efficiently for member’s satisfaction and business unit objectives within the organization. Setup Dialup automatic banking system and Audio log server and tracking voice records.

Analyzing voice traffic, monitoring log and trace through RTMT, report generating through CAR and maintaining IP-WAN, DID and PSTN.

Troubleshooting LAN, WAN, T1-PRI, FXO, and all TCP/IP, UDP related issues in the enterprise network. Implemented disaster recovery system for data and voice network in the enterprise network.

Successfully implemented Fax over IP to the existing UC system from Broadless SR-140 software fax channels in the RightFax server (OpenText).

Sustaining network security by configuring NAT, ACL accessing on ASA5520 and 5525X series for ensure information is properly protected within corporate network infrastructure.

Sharing knowledge with the colleagues on an ongoing or ad hoc basis on project perspective, provide management with status reports include completed projects.

Coordinating the direction toward future network solutions and enhancement to the current network infrastructure.

System Administrator February 2002 – August 2005

Asian Institute of Technology, Thailand

Design and implement Microsoft Windows Domain Controller.

Configuring DHCP, DNS and managing WIN service to client computers.

Maintain security aspects of LAN system and analyze network traffic flow in the campus. Install upgrading IOS software on routers, switches and servers. Troubleshooting all related TCP/IP problems on the network.

Tracking the whole system process using KPI (Key Performance Indicator).

Project Leader July 1997 - November1999

KMD IT Consulting, Myanmar

Participate in the development of IT project standards and strategies. Lead the project team to develop the system structure and specification on business objectives.

System Support April 1994 – June 1997

KMD IT Consulting, Myanmar

Achieve intranet and local area network system for business surroundings. Investigate client’s business structure to identify their source, determine possible solutions, test and implement solutions.

Design network architecture and operating procedures that optimize network availability. Troubleshoot network, systems, and applications to identify and correct malfunction and other operational difficulties.

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