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Customer Service Management

Location:
New York, NY
Posted:
October 09, 2015

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Resume:

*Roza Asghar Pour

*** * ***** **. *** York, NY **025 917-***-**** acr0w3@r.postjobfree.com

ASSOCIATE ANALYST

Analytical, detailed and result oriented professional with experience in technology services. Highly knowledgeable in:

Business Requirements Gathering, Analysis and Documentation

Relational Database and Object-Oriented Analysis and Design

Advanced Excel and its features like Pivot Tables, Charts, Functions and Macros

User Acceptance Testing to ensure that use cases are correctly implemented

Bank compliances, policies and procedures

Background in Economics and Finance

Continuing education in Data Analytics at New York University to gain knowledge and skills in advanced database technologies, data analysis and reporting

TECHNICAL SKILLS

MS Excel, MS Access, SQL Server2008, Tableau, Crystal Report,

MS Word, Outlook, PowerPoint, MS SharePoint, MS Visio, MS Project

EDUCATION

Graduate Certificate in Data Management New York University, NY Jan 2015- Present

Master of Information Technology Management University of Sydney, Australia Mar 2011- July 2013

Bachelor of Economics University of Tehran May 2003- Dec 2007

PROFESSIONAL EXPERIENCE

Banker Apr 2015- Present

Wells Fargo & Company, New York City

Provide financial solutions and excellent customer service to meet overall sales objectives in a team- set environment while assisting diverse clients and align their expectations with current goals and operational metrics.

Take initiative to train and assist new team members in learning banking policies and procedures.

Business Analyst Nov 2013- Dec 2014

Artis Group, Sydney, Australia

Efficient interaction through written and oral communication with both subject matter experts and clients to produce Gap Analysis and to identify current and future processes using Business Process Mapping (BPMN) tool in MS Visio.

Applied Unified Modeling Language (UML) methodologies to design Context Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.

Created prototypes during the requirements process to communicate the design with clients and stakeholders.

Conducted Smoke Testing in a development environment.

Research Assistant June 2013- Nov 2013

University of Canberra, Australia

Project Name: Young & A. Pour, A Contingent Theory of Project Management – PM Tools by Personality Type

Received research grant $50K from Project Management Institute (PMI)

Collected, interpreted and analyzed data to identify which subsets of PMBOK should be used for different types of projects were that managed by different types of leaders in different organizations. Designed surveys, interviewed and analyzed questionnaires to evaluate the hypothesis.

Business Analyst / Loan Consultant Oct 2008- Nov 2010

Karafarin Bank, Iran

Selected as a business analyst to function as the primary liaison between loan and IT departments in analyzing loan processes, developing use case scenarios and providing clear documentation of business processes and workflows.

While working as a loan consultant, consistently increased loan volume in a competitive environment by creating and delivering presentations for prospective clients and key business professionals. Analyzed applicant financial status to determine feasibility of granting loans and approved applications in consultation with management.



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