CHETAN KATAR

PMP, * Black Belt, ITIL-V* & Business Process Re-Engineering Expert

acr0th@r.postjobfree.com

587-***-*****

Toronto, ON, Canada

http://in.linkedin.com/in/chetankatar

Profile Summary

Visionary & innovative leader with 15 years of experience managing Digital Media, IT Application Development and Telecom

Infrastructure Projects using PMP, AGILE, ITIL-V3 and Six Sigma Methodologies. Experienced in running enterprise wide

projects varying from MaaS Project, Network Operations Centers, FTTH (Fiber To The Home), FIOS QUANTUM (Speed Upgrade

to 500 MBPS), ERP implementation (Enterprise Resource Planning), SSO (Single Sign On), Network Built out and Data Centre

Migrations.

Consistently ranked amongst the Top 10% with all of my past employers and rated highly as both, Individual contributor as well as a

Team player. Pragmatic, assertive, hard working and disciplined defines me as an individual.

Areas of Expertise:

Project Management

Lean Six Sigma

SAP, Oracle PeopleSoft

MS Project, Visio, SharePoint & Smart Sheets

MARKETO, ELOQUA, HUBSPOT

Stakeholder Management & Vendor Negotiation

Budget & Operations Management

Strategic Planning & Execution

Development of Statement of Work, RFXs & MSA

Evaluating SLAs, DRPs & Business Continuity documents

PMP Certified - PMP ID: 1818447

Six Sigma Black Belt Certified

ITIL V3 Foundation Certified - Registration #: DI32585667

Business Process Re-Engineering Certified

Leadership Training for Managers - Dale Carnegie

Organizational Experience

Project Mgmt, Lean implementation and Business Process Re-Engineering

Calgary, Canada

May15 to Present - as Independent Consultant

Highlights:

Project Management Trained more than 45 PMP aspirants through Boot Camp training on Project Mgmt principles and

practices enabling them to clear the exam in first attempt. 98% Success Rate

BPI and Lean Consultant Worked with various clients supporting Business Process Re-engineering and lean Implementation

strategies

Managed Internal Audit engagements and lead meetings with clients providing recommendations to enhance Internal Controls

and Quality measures, corrective/preventative actions (CAPA), raise non-conformity issues, assure compliance with regulatory

body policies and ISO standards, and incorporate leading business practices

Developed Internal Audit programs and Quality Management Systems (QMS) for various departments of different organizations

as a basis to perform quality assurance tests

Worked with process owners to incorporate quality standards into their operations by re-engineering process flowcharts,

establishing policies and procedures (SOPs)/ work instructions, and revision/development of new documentation

Developed GAP analysis reports based on interviews conducted with critical stakeholders and evaluation of provided

documentation

Facilitated training workshops with clients and internal staff on topics such as continuous improvement, process mapping, and

quality management systems

Developed project and resource allocation plans, as well as monitored and presented project progress through status update

reports to steering committee members and process owners

Selling Simplified Group

Denver, CO, USA

Aug14 to Apr15 as Sr Project Manager - PMO

Highlights:

Key Accounts:

Pardot Shortel IBM Apple Accelrys - BIOVIA

VMWARE LogRythm BOX Intact Docusign

ADOBE Avaya Juniper Citrix Encore

Content Syndication Managed a team of 100 content syndication resources supporting various clients across USA, EMEA and

ANZ for Digital Marketing events, Data Augmentation and Lead Generation efforts

Project Management Managed a MaaS Project from inception to closure (Business Case to acceptable Deliverables) using PM

and Agile methodologies

Planning Supported the COO in Strategic planning initiatives by creating the Comparative analysis (Quantitative vs.

Qualitative) and What If Scenarios to develop the Go to Market strategies for new CRM called LEADFUSION in order to grow

product footprint across market segments and become a world class data management organization catering to global industries &

geographies

Achieved operational improvements by decomposing the existing processes into smaller work packages (WBS) and then doing a

5-Why analysis to reduce the Non Value Adds in the system.

Presenting recommendations to strategic plans and reviews, preparing and completing action plans, implementing productivity,

quality, and customer-service standards, resolving conflicts, completing audits, identifying trends, determining system

improvements and implementing change.

Market Research (Tier 1 and Tier 2) - Leading Market Research business unit for the organization and responsible for building

Sales opportunity leads across the Globe

Management Information System & Data Analytics - Handling the Analytics & Reporting across business units for performance

management and Business Intelligence

Provided Strategic Support to LOB's across Organization for Performance & Revenue Leverages

Verizon Communications

Maryland, DC, USA

Dec05 to Jan14 as Sr. Program Manager

Highlights:

Accountable for all project management activities related to Operations Management, Transition, Offshore Vendor

Management, networking solutions and services

General Duties included

Assist the Sponsors in defining project scope and objectives, involving all relevant stakeholders and ensuring

technical feasibility

Hold Brainstorming Sessions using Ishikawa, Affinity Diagrams and Nominal group techniques and

recommending effective solutions to the PMO

Conduct critical gap analysis, risk analysis, Quantitative as well as Qualitative analysis, PERT and Hypothesis

analysis

Collaborate with Software development and Release management teams to include FTTH (Fiber To The Home)

and records management requirements into system designs for upcoming releases in an iterative manner

(Waterfall)

Consult with PMO Lead and all internal stakeholders to establish and document Project best practices in Lessons

Learned document

Coordinating internal resources (Business Process Analyst, SAP Software Lead, PeopleSoft Developers etc) and

third parties/vendors for the flawless execution of projects

Measure project performance using CPI / SPI tools and techniques

Performing risk management to minimize project risks

Establishing and maintaining relationships with third parties/vendors and all stakeholders

Create and maintain comprehensive project documentation and updating Project Documents

Was selected as designated Project Manager for the deployment of new Fiber To The Home (FTTH) and FIOS QUANTUM

(Speed upgrade to 500 MBPS) in East Region with products including Universal Remote, Community Widgets, On Demand

Gaming and Gamepad with a budget responsibility of $ 20 MN

Support and coach junior PMs on PM methodologies, PMO best practices, forecasting, resource capacity planning, and

schedule and budget performance reporting

Managed a diverse work force of field technicians in all aspects of installation, repair and maintenance of outside plant

facilities (copper and FiOS) by provided operational support in multiple areas, including construction, I&M and engineering

Launched Network Operations Centers and Fiber Tech Support Centers for Verizon Fiber and DSL in Maryland, Atlanta,

Dallas (US), Costa Rica (LATAM), Philippines and India (APAC)

Was responsible to deliver a complex program made up of multiple IT projects, including application development,

hardware/software upgrades & infrastructure upgrades

Communicated with all stakeholders & PMO Governance Board for reporting project status, finances & risks

Operated directly with project stakeholders, business sponsors, financial controls, procurement, vendors & department

heads

Performed site inspections required to ensure scope, quality and schedule in conformance to VERIZON standards

Manage program financials in accordance with corporate financial policies and protocols

Managed risk registers within program and escalated issues to PMO as and when appropriate

Successfully implemented an invoice correction activity with vendors (Tracking Offline Support Productivity) which led to

a saving of $ 240 Thousand per annum collectively from 9 global sites using Six Sigma & BPR Methodologies

Involved in the RFX process for New Vendors On-boarding, SLA Negotiations and Performing Risk Management

Previous Experience

May05 to Dec05 with Intellicom Contact Centers, Delhi, India as Asst. Manager QA& Compliance

Oct01 to May05 with Vcustomer Services India (P) Ltd., Delhi, India as Asst. Manager Quality and Training

May00 to Sep01 with i2i Media (P) Ltd., New Delhi as a Customer Care Executive

Education

Bachelors of Computer Application from Lucknow University, India in 2003 ( Accredited by WES CANADA as 3 Yrs

Degree)

IT Skills

ITIL V3, ITSM

Sharepoint, SAP, PeopleSoft

Basic LAN & WAN troubleshooting ; CISCO, HP, IBM

.NET, PHP, Cloud Computing

Fiber Optical Networks, Wireless, Wireline, POTS Technology.

Competent in understanding Technology based ERPs, CRMs and WFM and PMBOK tools

Highly Proficient with MS Office Suite (Excel, PowerPoint, Project, Visio, Word) including office 365

Working knowledge of MAC & Windows Applications and Advanced PC Troubleshooting

Working knowledge of AVAYA, SHORETEL, CISCO Phone and Supervisor console systems

Working knowledge of NICE & VARIENT

Understanding of Telecom Network Topology

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