MICHAEL S. PARSONS

**** ******** **** #****, ***** Park, TX 78613 • 614-***-**** • acr0qr@r.postjobfree.com EDUCATION

Boston University

Master of Fine Arts, Playwriting, August 2012

• Winner, Graduate Teaching Fellowship (Tuition and Stipend, 2011-2012) Kent State University

Master of Fine Arts, Creative Writing, May 2011

• Winner, Teaching Assistantship (Full Tuition and Stipend, 2008-2011) Bachelor of Arts, Political Science, May 1995

EXPERIENCE

University of the Incarnate Word August 2015 – Current Adjunct Instructor, College of English

• Provide professional instruction for university students for college composition courses.

• Generate lesson plans, create essay assignments, grade student work, and moderate online student forums.

OfficeTeam / Robert Half International March 2015 – Current Contract Employee

• Engage in contract work for OfficeTeam, a subsidiary of Robert Half International.

• Performed as Research Assistant for a national non-profit economic organization tracking disbursal of government funding on federal TARP project from 2009. Internal Revenue Service February 2013 – March 2015 Contact Representative

• Provided tax assistance to individuals in a dynamic call center environment; address wide range of problems that require unique solutions.

• Developed, analyze and evaluate information by accessing multiple databases; assist taxpayers with multiple, complex tax issues.

• Employed sound judgment to apply the Internal Revenue Code to taxpayer disputes; secured sensitive taxpayer information at all times.

Boston University August 2011-October 2012

Graduate Teaching Fellow

• Awarded Tuition and Stipend to teach undergraduate Creative Writing for the spring semester of 2012, and pursue graduate study.

• Created course syllabi, generated lessons, and established grading rubric.

• Engaged students through lecture, group instruction, and one-on-one meetings to develop mastery of basic creative writing techniques in fiction, poetry, and playwriting. Kent State University August 2008-May 2011

Teaching Assistant

• Awarded full Tuition and Stipend to teach multiple sections of undergraduate College Composition I and II, Introduction to Creative Writing, and Undergraduate Playwriting.

• Created course models; selected course materials; established grading rubric for all courses.

• Employed multiple software packages, including Blackboard, to deliver multiple learning modes.

Theatre Daedalus July 2008-December 2012

Managing Director/Artistic Director

• Co-founder of theater company; as co-founder, designed and implemented start-up plan.

• Achieved 501(c)3 status; created budget items for non-profit organization, set operating rubric.

• Set advertising budgets and sales goals, season ticket sales plan, courted donations from both individuals and corporations.

JP Morgan Chase June 2004 - July 2008

LAN Analyst I/LAN Analyst II/LAN Engineer I

• Provided timely remote desktop support for JP Morgan Chase employees and executives across multiple lines of business. Engaged in first, second, and third level support using multiple tools to diagnose and repair software problems, and diagnose hardware issues.

• Worked in high-stress production environment to complete multiple tasks and projects, and to ensure a maximum availability rate for JPMC employees to maximize corporate profitability. Robert Half Technology March 2004 - June 2004

Temporary Employee, Help Desk Technician

• Engaged in retail technical support for installation project for Bank One, which merged with JP Morgan Chase. Hired on by Chase full time after project completion. Huntington National Bank January 2000 - December 2003 Help Desk Technician / Field Technician /Technical Support Specialist

• Engaged in multiple positions at HNB, beginning with Help Desk support staff and later promoted to field support staff for HNB business line personnel.

• Made critical decisions on hardware and software support and repair; learned PC repair from ground up; obtained certifications in Novell and Compaq/HP; worked multiple ticket projects at one time to increase workflow and handle issues as they arose. SKILLS

Software - Novell CNA 6 certification; Network + training; proficient in MS Office suites, including PowerPoint; Microsoft Active Directory; Microsoft OS (XP, Vista, Windows 7); Ghost imaging software. Used Blackboard educational software packages. Familiarity with Photoshop; Adobe Premiere, Final Cut Pro; Audacity; others.

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